UNITED HEALTH CARE TRAINING
UHC EVENTS BASICS COMPLETE
QUESTION BANK AND ANSWER
KEY
◉ Which of the following describes Permission to Contact
guidelines? Answer: It is method specific (e.g., telephone, email),
short term (i.e., expires when contact is made), and event specific
(i.e., limited to the products identified).
◉ Julie, a consumer, is having difficulty understanding the
information her agent, Victor, is presenting at her in-home
appointment. She provides Victor with her cousin's telephone
number and email address and asks him to explain the plan to her
cousin, who frequently assists with her health care decisions. The
next day, Victor emails Julie's cousin. Has Victor been compliant?
Answer: No. Victor violated United Healthcare permission to contact
guidelines by emailing the cousin without the cousin's permission
◉ Which of the individuals below would not likely have the
authority to enroll a consumer in a Medicare Advantage Plan?
Answer: The consumer's spouse, who is neither a Power of Attorney
nor legal guardian.
◉ In which of the following situations can telephonic contact be
made with a Medicare eligible consumer? Answer: When the
, consumer consented to be contacted for sales activities, subsequent
telephonic contact has not yet occurred, and the permission has not
yet expired.
◉ Agent Jacob learns that Emily, the consumer with whom he is
meeting, is the authorized legal representative for her father. What
must Jacob explain to Emily when completing an Enrollment
Application for her father? Answer: Jacob must explain that Emily
will sign the Enrollment Application and must be able to provide
documentation upon request by the Plan that indicates her legal
authority to enroll her father.
◉ Which of the following must you not do when marketing
UnitedHealthcare Medicare Advantage or Prescription Drug Plans to
consumers? Answer: Provide only those items from the plan's
Enrollment Guide that are most relevant to the consumer's situation.
◉ An agent should only enroll a consumer in a product: Answer:
That is suitable for the consumer's needs, goals and financial
resources.
◉ What is the purpose of the Statement of Understanding? Answer:
It ensures that when consumers sign the Medicare Advantage
and/or Part D Enrollment Application, they are acknowledging their
understanding that they are actually enrolling, in which plan they
are enrolling, and standard disclosures.
UHC EVENTS BASICS COMPLETE
QUESTION BANK AND ANSWER
KEY
◉ Which of the following describes Permission to Contact
guidelines? Answer: It is method specific (e.g., telephone, email),
short term (i.e., expires when contact is made), and event specific
(i.e., limited to the products identified).
◉ Julie, a consumer, is having difficulty understanding the
information her agent, Victor, is presenting at her in-home
appointment. She provides Victor with her cousin's telephone
number and email address and asks him to explain the plan to her
cousin, who frequently assists with her health care decisions. The
next day, Victor emails Julie's cousin. Has Victor been compliant?
Answer: No. Victor violated United Healthcare permission to contact
guidelines by emailing the cousin without the cousin's permission
◉ Which of the individuals below would not likely have the
authority to enroll a consumer in a Medicare Advantage Plan?
Answer: The consumer's spouse, who is neither a Power of Attorney
nor legal guardian.
◉ In which of the following situations can telephonic contact be
made with a Medicare eligible consumer? Answer: When the
, consumer consented to be contacted for sales activities, subsequent
telephonic contact has not yet occurred, and the permission has not
yet expired.
◉ Agent Jacob learns that Emily, the consumer with whom he is
meeting, is the authorized legal representative for her father. What
must Jacob explain to Emily when completing an Enrollment
Application for her father? Answer: Jacob must explain that Emily
will sign the Enrollment Application and must be able to provide
documentation upon request by the Plan that indicates her legal
authority to enroll her father.
◉ Which of the following must you not do when marketing
UnitedHealthcare Medicare Advantage or Prescription Drug Plans to
consumers? Answer: Provide only those items from the plan's
Enrollment Guide that are most relevant to the consumer's situation.
◉ An agent should only enroll a consumer in a product: Answer:
That is suitable for the consumer's needs, goals and financial
resources.
◉ What is the purpose of the Statement of Understanding? Answer:
It ensures that when consumers sign the Medicare Advantage
and/or Part D Enrollment Application, they are acknowledging their
understanding that they are actually enrolling, in which plan they
are enrolling, and standard disclosures.
