CMAA EXAM answers!!
Terms in this set (220)
Which of the following items should a medical Urgent mail
administrative assistant forward to a provider who
is away from the office?
A medical administrative assistant is preparing to Insured Mail
mail a medical device to a patient. Which of the
following types of extra services should the Insured mail is an extra service providing protection against loss or
assistant use to ensure the package has damage of up to $5,000.
protection against loss or damage of up to
$5,000?
Which of the following tasks should a medical Complete an inventory list of office supplies.
administrative assistant perform?
The assistant should complete an inventory of office supplies.
Page 1 of 72 1
,CMAA EXAM answers!!
A medical administrative assistant is creating an Confirm the patient or caller's identity.
appointment for a patient. Which of the following
actions should the assistant take first? Confirming the patient or caller identity is the first step taken by the
assistant and is important in avoiding duplicate records and verifying
identifiers, such as name and date of birth.
A medical administrative assistant discovers two Patient's last name and date of birth
charts that they suspect are for the same patient.
Which of the following are two identifiers the The assistant should check the patient's last name and date of birth to
assistant should check to ensure the two charts ensure the two charts are for the same patient.
are for the same patient?
Page 2 of 72 2
,CMAA EXAM answers!!
Which of the following is the process of Account aging
determining how long specific account balances
have been outstanding? The process of determining how long specific account balances have
been outstanding is called account aging.
A medical administrative assistant is interacting Express empathy to the patient.
with a patient who is uncooperative and is
displaying emotional distress due to an extended The assistant should express empathy to the patient.
wait time to see the provider. Which of the
following actions should the assistant take?
Which of the following types of consent should a Implied
medical administrative assistant rely upon when a
patient cannot speak for themselves due to a Implied consent involves the patient consenting by nonverbal action
medical emergency? or conduct, such as when the patient cannot speak for themselves
due to a medical emergency.
Page 3 of 72 3
, CMAA EXAM answers!!
Which of the following involves groups of health Accountable Care Organization (ACO)
care providers working in collaboration to
provide high-quality patient care to Medicare An ACO involves groups of health care providers working together to
recipients? coordinate high-quality patient care for Medicare recipients.
A third-party payer is requesting documentation Progress Notes
to support billed services. Which of the following
is the appropriate document the medical Progress notes are part of the medical chart and include
administrative assistant should forward to the documentation pertaining to diagnostic findings. These documents
third-party payer? are authorized to be forwarded to third-party payers to support
billed services.
A medical administrative assistant is verifying a Add the date to the photocopy of the card.
patient's insurance coverage. After making a
photocopy of the patient's insurance card, which The next step the assistant should take is timestamping the date the
of the following actions should the assistant take copy was made or writing in the date on the copy.
next?
Page 4 of 72 4
Terms in this set (220)
Which of the following items should a medical Urgent mail
administrative assistant forward to a provider who
is away from the office?
A medical administrative assistant is preparing to Insured Mail
mail a medical device to a patient. Which of the
following types of extra services should the Insured mail is an extra service providing protection against loss or
assistant use to ensure the package has damage of up to $5,000.
protection against loss or damage of up to
$5,000?
Which of the following tasks should a medical Complete an inventory list of office supplies.
administrative assistant perform?
The assistant should complete an inventory of office supplies.
Page 1 of 72 1
,CMAA EXAM answers!!
A medical administrative assistant is creating an Confirm the patient or caller's identity.
appointment for a patient. Which of the following
actions should the assistant take first? Confirming the patient or caller identity is the first step taken by the
assistant and is important in avoiding duplicate records and verifying
identifiers, such as name and date of birth.
A medical administrative assistant discovers two Patient's last name and date of birth
charts that they suspect are for the same patient.
Which of the following are two identifiers the The assistant should check the patient's last name and date of birth to
assistant should check to ensure the two charts ensure the two charts are for the same patient.
are for the same patient?
Page 2 of 72 2
,CMAA EXAM answers!!
Which of the following is the process of Account aging
determining how long specific account balances
have been outstanding? The process of determining how long specific account balances have
been outstanding is called account aging.
A medical administrative assistant is interacting Express empathy to the patient.
with a patient who is uncooperative and is
displaying emotional distress due to an extended The assistant should express empathy to the patient.
wait time to see the provider. Which of the
following actions should the assistant take?
Which of the following types of consent should a Implied
medical administrative assistant rely upon when a
patient cannot speak for themselves due to a Implied consent involves the patient consenting by nonverbal action
medical emergency? or conduct, such as when the patient cannot speak for themselves
due to a medical emergency.
Page 3 of 72 3
, CMAA EXAM answers!!
Which of the following involves groups of health Accountable Care Organization (ACO)
care providers working in collaboration to
provide high-quality patient care to Medicare An ACO involves groups of health care providers working together to
recipients? coordinate high-quality patient care for Medicare recipients.
A third-party payer is requesting documentation Progress Notes
to support billed services. Which of the following
is the appropriate document the medical Progress notes are part of the medical chart and include
administrative assistant should forward to the documentation pertaining to diagnostic findings. These documents
third-party payer? are authorized to be forwarded to third-party payers to support
billed services.
A medical administrative assistant is verifying a Add the date to the photocopy of the card.
patient's insurance coverage. After making a
photocopy of the patient's insurance card, which The next step the assistant should take is timestamping the date the
of the following actions should the assistant take copy was made or writing in the date on the copy.
next?
Page 4 of 72 4
