COPE Junior Health Scholars Exam
UPDATED QUESTIONS AND CORRECT
ANSWERS
Who is the CEO of COPE health solutions? - CORRECT ANSWER Allen Miller
What hospital did COPE begin at? - CORRECT ANSWER Santa Monica hospital, CA
Who is the executive VP of COPE health solutions? - CORRECT ANSWER Dawn Hawkins-
Johnson
Who is the VP of COPE health solutions? - CORRECT ANSWER Elizabeth Dubois
Who is the Swedish Seattle Program Manager? - CORRECT ANSWER Justin Park
How many unexcused missed shifts are you allowed per rotation? - CORRECT ANSWER 0
Six hours before your scheduled shift, an emergency arises and you will not be able to perform your
weekly participant duties. You must do which of the following? - CORRECT ANSWER Call
the Charge Nurse of your department and Email your Department Coordinator
What are the 3 ways of exiting the program? - CORRECT ANSWER graduation, withdrawal,
dismissal
What is important to know about ID badges? - CORRECT ANSWER -if you forget it, you are
unable to attend shift
-LOA greater than 2 weeks, must be returned
-is property of the site and must be returned upon exit
>48 hours before shift begins... - CORRECT ANSWER rescheduled shift
,<48 hours before shift begins... - CORRECT ANSWER excused missed shift
After shift begins... - CORRECT ANSWER unexcused missed shift
When can additional shifts be added? - CORRECT ANSWER after the calendar is finalized;
wait for confirmation before attending shift
What to do for ANY missed shift? - CORRECT ANSWER -call department 15 mins after shift
has started
-email Department Coordinator at least 24 hours prior with: reason, new shift date
How many shifts are able to be rescheduled per rotation? - CORRECT ANSWER 3 (no more
than 1 per month)
How many excused missed shifts are allowed per rotation? - CORRECT ANSWER 2 (no more
than 1 per month)
What to do if your Health Scholar is not present? - CORRECT ANSWER 1. Ask charge nurse
if they have called in sick
2. Wait 30 mins before moving to a previously trained floor/starter dept. (LOBBY
AMBASSADOR/PATIENT EXPERIENCE AMBASSADOR) (clock out for these minutes)
3. If there are 2 JHS already shadowing, you cannot shift on that floor
4. Proceed home
5. Email department coordinator and inform them of the change to reschedule
When is it appropriate to take a break? - CORRECT ANSWER two four hour shifts back to
back (30 min break)
When must a competency checklist be filled out? - CORRECT ANSWER every rotation
What to do when done with Competency Checklist? - CORRECT ANSWER -scan copy to
CORE
-return to Department Binder
, When are Competency Checklists due? - CORRECT ANSWER end of week 2 of rotation
How many mandatory meeting are there during each rotation? - CORRECT ANSWER 2
How many mandatory meetings can be missed before absence is a reason for suspension? -
CORRECT ANSWER 1
What is the procedure for counseling sessions? - CORRECT ANSWER 1. Violation reported in
CORE
2. Notification of suspension of shifts via email
3. Scholar response within 2 days of suspension notice
4. Counseling session within 2 weeks of notice
When is a leave of absence necessary - CORRECT ANSWER when a Scholar will miss 14
consecutive days or longer (up to 110) (110-179 days requires retraining)
How many days of absence can you take in your first rotation? - CORRECT ANSWER less
than 30
What are examples of invalid reasons to take a LOA? - CORRECT ANSWER work/school-
related reasons *including exams, participation in other curriculars
What is the emergency pager number for Swedish? - CORRECT ANSWER 888-248-2914
What are the 5 key components of the US healthcare system? - CORRECT ANSWER payers,
regulators, providers, consumers, community social determinants of health
What are some examples of providers? - CORRECT ANSWER hospitals, clinics, long-term
care facilities, physicians
UPDATED QUESTIONS AND CORRECT
ANSWERS
Who is the CEO of COPE health solutions? - CORRECT ANSWER Allen Miller
What hospital did COPE begin at? - CORRECT ANSWER Santa Monica hospital, CA
Who is the executive VP of COPE health solutions? - CORRECT ANSWER Dawn Hawkins-
Johnson
Who is the VP of COPE health solutions? - CORRECT ANSWER Elizabeth Dubois
Who is the Swedish Seattle Program Manager? - CORRECT ANSWER Justin Park
How many unexcused missed shifts are you allowed per rotation? - CORRECT ANSWER 0
Six hours before your scheduled shift, an emergency arises and you will not be able to perform your
weekly participant duties. You must do which of the following? - CORRECT ANSWER Call
the Charge Nurse of your department and Email your Department Coordinator
What are the 3 ways of exiting the program? - CORRECT ANSWER graduation, withdrawal,
dismissal
What is important to know about ID badges? - CORRECT ANSWER -if you forget it, you are
unable to attend shift
-LOA greater than 2 weeks, must be returned
-is property of the site and must be returned upon exit
>48 hours before shift begins... - CORRECT ANSWER rescheduled shift
,<48 hours before shift begins... - CORRECT ANSWER excused missed shift
After shift begins... - CORRECT ANSWER unexcused missed shift
When can additional shifts be added? - CORRECT ANSWER after the calendar is finalized;
wait for confirmation before attending shift
What to do for ANY missed shift? - CORRECT ANSWER -call department 15 mins after shift
has started
-email Department Coordinator at least 24 hours prior with: reason, new shift date
How many shifts are able to be rescheduled per rotation? - CORRECT ANSWER 3 (no more
than 1 per month)
How many excused missed shifts are allowed per rotation? - CORRECT ANSWER 2 (no more
than 1 per month)
What to do if your Health Scholar is not present? - CORRECT ANSWER 1. Ask charge nurse
if they have called in sick
2. Wait 30 mins before moving to a previously trained floor/starter dept. (LOBBY
AMBASSADOR/PATIENT EXPERIENCE AMBASSADOR) (clock out for these minutes)
3. If there are 2 JHS already shadowing, you cannot shift on that floor
4. Proceed home
5. Email department coordinator and inform them of the change to reschedule
When is it appropriate to take a break? - CORRECT ANSWER two four hour shifts back to
back (30 min break)
When must a competency checklist be filled out? - CORRECT ANSWER every rotation
What to do when done with Competency Checklist? - CORRECT ANSWER -scan copy to
CORE
-return to Department Binder
, When are Competency Checklists due? - CORRECT ANSWER end of week 2 of rotation
How many mandatory meeting are there during each rotation? - CORRECT ANSWER 2
How many mandatory meetings can be missed before absence is a reason for suspension? -
CORRECT ANSWER 1
What is the procedure for counseling sessions? - CORRECT ANSWER 1. Violation reported in
CORE
2. Notification of suspension of shifts via email
3. Scholar response within 2 days of suspension notice
4. Counseling session within 2 weeks of notice
When is a leave of absence necessary - CORRECT ANSWER when a Scholar will miss 14
consecutive days or longer (up to 110) (110-179 days requires retraining)
How many days of absence can you take in your first rotation? - CORRECT ANSWER less
than 30
What are examples of invalid reasons to take a LOA? - CORRECT ANSWER work/school-
related reasons *including exams, participation in other curriculars
What is the emergency pager number for Swedish? - CORRECT ANSWER 888-248-2914
What are the 5 key components of the US healthcare system? - CORRECT ANSWER payers,
regulators, providers, consumers, community social determinants of health
What are some examples of providers? - CORRECT ANSWER hospitals, clinics, long-term
care facilities, physicians
