Wellcare ACT Mastery Exam Questions with
Verified Correct Answers
Enrollment applications must be received by Wellcare no later than ___ calendar day(s)
following receipt from the beneficiary.
1
Which elements are available as part of Wellcare's Sales Support model?
All of these
Low-Income Subsidy (LIS), which is often referred to as Extra Help, reduces all Part D
plan premiums
False
Prior to completing the enrollment form, broker/agents should always confirm the
beneficiary's primary care provider (PCP) and/or specialists
True
At the end of this course, there will be a Mastery Exam. Agents must achieve a passing
score of 85% or higher to successfully complete this course
True
Brokers/Agents may be investigated after being suspected of noncompliant activity
reported through a
,Complaint Tracking Module (CTM)
Grievance
Secret Shop Finding
A broker/agent who has never had any verbal warnings cannot be issued a Corrective
Action Plan.
False
Wellcare does not need to be informed of all marketing/sales events at which plans or
materials will be presented or distributed (formaland informal).
False
Marketing benefits in a service area where those benefits are not available is prohibited
and considered misleading unless that is unavoidable because of local/regional or media
use.
True
CustomPoint sales material order dates will be posted on Wellcare.com
False
The online Centene Workbench self-service portal enables you to
All of these
The TPMO disclaimer must be used by any TPMO that sells plans on behalf of more than
one MA plan provider. The disclaimer must be:
, Included in any marketing materials, including print materials and television advertisements
developed, used, or distributed by the TPMO.
Verbally conveyed within the first minute of a sales call.
Prominently displayed on TPMO websites (regardless of content).
Electronically conveyed when communicating with a beneficiary through email, online chat, or
other electronic means of communication (regardless of content).
Brokers/Agents can access the following resources under the Shared Resources section in
Centene Workbench.
All of these
Which of the following is not an example of Protected Health Information (PHI)?
Library Card
When a paper SOA form is used, it must be completed __________ hosting the sales
presentation.
48 Hours prior to
Ascend is a fast, easy, and compliant way for brokers/agents to submit agent-assisted
electronic enrollments.
True
When explaining the provider network for D-SNPs and C-SNPs:
Verified Correct Answers
Enrollment applications must be received by Wellcare no later than ___ calendar day(s)
following receipt from the beneficiary.
1
Which elements are available as part of Wellcare's Sales Support model?
All of these
Low-Income Subsidy (LIS), which is often referred to as Extra Help, reduces all Part D
plan premiums
False
Prior to completing the enrollment form, broker/agents should always confirm the
beneficiary's primary care provider (PCP) and/or specialists
True
At the end of this course, there will be a Mastery Exam. Agents must achieve a passing
score of 85% or higher to successfully complete this course
True
Brokers/Agents may be investigated after being suspected of noncompliant activity
reported through a
,Complaint Tracking Module (CTM)
Grievance
Secret Shop Finding
A broker/agent who has never had any verbal warnings cannot be issued a Corrective
Action Plan.
False
Wellcare does not need to be informed of all marketing/sales events at which plans or
materials will be presented or distributed (formaland informal).
False
Marketing benefits in a service area where those benefits are not available is prohibited
and considered misleading unless that is unavoidable because of local/regional or media
use.
True
CustomPoint sales material order dates will be posted on Wellcare.com
False
The online Centene Workbench self-service portal enables you to
All of these
The TPMO disclaimer must be used by any TPMO that sells plans on behalf of more than
one MA plan provider. The disclaimer must be:
, Included in any marketing materials, including print materials and television advertisements
developed, used, or distributed by the TPMO.
Verbally conveyed within the first minute of a sales call.
Prominently displayed on TPMO websites (regardless of content).
Electronically conveyed when communicating with a beneficiary through email, online chat, or
other electronic means of communication (regardless of content).
Brokers/Agents can access the following resources under the Shared Resources section in
Centene Workbench.
All of these
Which of the following is not an example of Protected Health Information (PHI)?
Library Card
When a paper SOA form is used, it must be completed __________ hosting the sales
presentation.
48 Hours prior to
Ascend is a fast, easy, and compliant way for brokers/agents to submit agent-assisted
electronic enrollments.
True
When explaining the provider network for D-SNPs and C-SNPs:
