DCA
DCA
Final
DCAFinal
Exam.(eDCA
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DCA Final Exam
It is important that every customer receives a warm greeting which includes your ____. -
ANS-Name
What should be offered to every customer who is purchasing an interior, or bought an
interior through the super lane? - ANS-Unlimited
After identifying if the customer is an unlimited member, what should you be asking
next? - ANS-Focus areas
When approaching the vehicle, which areas should you be observing on the exterior of
the vehicle? Select all that apply: Scratches, headlights, make/model, license plate,
windshield chips, clearcoat - ANS-Scratches, headlights, windshield chips & clearcoat
True or false: If a customer does not have a focus, you do not have to offer any
products or services. - ANS-False
What is the complementary service for any shampoo service? - ANS-Fab protectant or
headliner
What is the complementary service for a wax? - ANS-Rim wax
What is the complementary service for a super interior? - ANS-Vinyl
What is the complementary service for a carpet shampoo? - ANS-Seat shampoo
What services are good recommendations for vehicles that are brand new and in
excellent condition? - ANS-Wax, Aquapel, leather, vinyl
What are additional services you can offer to a customer who is purchasing the express
detail? - ANS-6 month wax, engine detail, headlight resurface or restoration
If a customer is concerned with mud and salt in their floor area but has declined a
$39.99 carpet shampoo, how should you lead the sale from there? - ANS-Mat shampoo
True or false: If a customer says something is too expensive, the DCA is permitted to
offer the service at a discounted rate. - ANS-False
DCA
DCA
Final
DCAFinal
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, DCA
DCA
Final
DCAFinal
Exam.(eDCA
Final
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True or false: All discounts of services must be approved by a member of management.
- ANS-True
If a car in your line went through the car wash and has less than perfect quality on the
exterior and you are unable to handle it yourself, what must you do? - ANS-Send them
through for a rewash or get a manager
How are areas of concern communicated with the Kiss Off tech? - ANS-Window crayon
How many fragrances do customers receive with any of our interior options? - ANS-1
Where must the fragrance be placed in the vehicle? - ANS-Vent
True or false: Delta Sonic does not permit the cleaning or removal of bodily fluids. -
ANS-True
What must you do if a customer informs you or you notice that the vehicle has bodily
fluids? - ANS-Inform them of the policy or notify a manager
Every windshield must be checked and marked appropriately for _____. - ANS-Chips
Who is permitted to operate large vehicles and SUVs? - ANS-Detail managers, DCA
level 2s, and level 4s
Who is permitted to operate Jeeps and Land/Range Rovers? - ANS-Detail managers
How much do unlimited members save on Express Details and Full Details? - ANS-20%
True or false: Unlimited members save 20% off the super interior. - ANS-False
True or false: A carwash must be purchased with the Express Detail in order to receive
a wax. - ANS-True
True or false: If a customer did not get a carwash and does not want the 90 day wax, we
will discount the service - ANS-False
How much is it to upgrade to a 6 month wax when a customer has purchased the
express detail? - ANS-$10.00
DCA
DCA
Final
DCAFinal
Exam.pdf~~~!!!!!!!!!!!!!!!!!!!!!!!!!!@#!#@@@@@@@@@@@@@@@@@@@!!!!!!!!!!!!!!!!!!!!!!@@@@@@@@@@@@@@@@@@@@
Final
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DCA
Final
DCAFinal
Exam.(eDCA
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DCA Final Exam
It is important that every customer receives a warm greeting which includes your ____. -
ANS-Name
What should be offered to every customer who is purchasing an interior, or bought an
interior through the super lane? - ANS-Unlimited
After identifying if the customer is an unlimited member, what should you be asking
next? - ANS-Focus areas
When approaching the vehicle, which areas should you be observing on the exterior of
the vehicle? Select all that apply: Scratches, headlights, make/model, license plate,
windshield chips, clearcoat - ANS-Scratches, headlights, windshield chips & clearcoat
True or false: If a customer does not have a focus, you do not have to offer any
products or services. - ANS-False
What is the complementary service for any shampoo service? - ANS-Fab protectant or
headliner
What is the complementary service for a wax? - ANS-Rim wax
What is the complementary service for a super interior? - ANS-Vinyl
What is the complementary service for a carpet shampoo? - ANS-Seat shampoo
What services are good recommendations for vehicles that are brand new and in
excellent condition? - ANS-Wax, Aquapel, leather, vinyl
What are additional services you can offer to a customer who is purchasing the express
detail? - ANS-6 month wax, engine detail, headlight resurface or restoration
If a customer is concerned with mud and salt in their floor area but has declined a
$39.99 carpet shampoo, how should you lead the sale from there? - ANS-Mat shampoo
True or false: If a customer says something is too expensive, the DCA is permitted to
offer the service at a discounted rate. - ANS-False
DCA
DCA
Final
DCAFinal
Exam.pdf~~~!!!!!!!!!!!!!!!!!!!!!!!!!!@#!#@@@@@@@@@@@@@@@@@@@!!!!!!!!!!!!!!!!!!!!!!@@@@@@@@@@@@@@@@@@@@
Final
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, DCA
DCA
Final
DCAFinal
Exam.(eDCA
Final
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Final Exam.pdf~~~!!!!!!!!!!!!!!!!!!!!!!!!!!@#!#@@@@@@@@@@@@@@@@@@@!!!!!!!!!!!!!!!!!!!!!!@@@@@@@@@@@@@@@@@@
True or false: All discounts of services must be approved by a member of management.
- ANS-True
If a car in your line went through the car wash and has less than perfect quality on the
exterior and you are unable to handle it yourself, what must you do? - ANS-Send them
through for a rewash or get a manager
How are areas of concern communicated with the Kiss Off tech? - ANS-Window crayon
How many fragrances do customers receive with any of our interior options? - ANS-1
Where must the fragrance be placed in the vehicle? - ANS-Vent
True or false: Delta Sonic does not permit the cleaning or removal of bodily fluids. -
ANS-True
What must you do if a customer informs you or you notice that the vehicle has bodily
fluids? - ANS-Inform them of the policy or notify a manager
Every windshield must be checked and marked appropriately for _____. - ANS-Chips
Who is permitted to operate large vehicles and SUVs? - ANS-Detail managers, DCA
level 2s, and level 4s
Who is permitted to operate Jeeps and Land/Range Rovers? - ANS-Detail managers
How much do unlimited members save on Express Details and Full Details? - ANS-20%
True or false: Unlimited members save 20% off the super interior. - ANS-False
True or false: A carwash must be purchased with the Express Detail in order to receive
a wax. - ANS-True
True or false: If a customer did not get a carwash and does not want the 90 day wax, we
will discount the service - ANS-False
How much is it to upgrade to a 6 month wax when a customer has purchased the
express detail? - ANS-$10.00
DCA
DCA
Final
DCAFinal
Exam.pdf~~~!!!!!!!!!!!!!!!!!!!!!!!!!!@#!#@@@@@@@@@@@@@@@@@@@!!!!!!!!!!!!!!!!!!!!!!@@@@@@@@@@@@@@@@@@@@
Final
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