WGU D545 COMPREHENSIVE EXAM
SCRIPT WITH SOLVED QUESTIONS
◉ Protects patient privacy
Answer: Regulates sharing of health information.
◉ Diffusion of innovation theory
Answer: Describes how innovations spread; includes innovators,
early adopters, etc.
◉ Resistance to change in organizations
Answer: They risk falling behind in quality, efficiency, and patient
satisfaction.
◉ Main organizational models
Answer: Functional, divisional, matrix, flat, and line-and-staff
structures.
◉ Use of organizational models in healthcare
Answer: To organize teams, clarify roles, streamline workflows,
and support strategy.
◉ Situational analysis
, Answer: Assessment of internal/external factors to support
decisions.
◉ Use of situational analysis in healthcare
Answer: To plan services, allocate resources, or adjust to changes.
◉ Performance management
Answer: Monitoring and improving employee and organizational
outcomes.
◉ Data used to measure performance
Answer: KPIs, patient outcomes, satisfaction scores, benchmarks.
◉ Tools used to show data
Answer: Dashboards, scorecards, graphs - make data actionable.
◉ Principles of management
Answer: Planning, organizing, leading, staffing, and controlling.
◉ Strategy in healthcare
Answer: A coordinated plan to achieve long-term goals and
improvements.
◉ Purpose of evaluation
SCRIPT WITH SOLVED QUESTIONS
◉ Protects patient privacy
Answer: Regulates sharing of health information.
◉ Diffusion of innovation theory
Answer: Describes how innovations spread; includes innovators,
early adopters, etc.
◉ Resistance to change in organizations
Answer: They risk falling behind in quality, efficiency, and patient
satisfaction.
◉ Main organizational models
Answer: Functional, divisional, matrix, flat, and line-and-staff
structures.
◉ Use of organizational models in healthcare
Answer: To organize teams, clarify roles, streamline workflows,
and support strategy.
◉ Situational analysis
, Answer: Assessment of internal/external factors to support
decisions.
◉ Use of situational analysis in healthcare
Answer: To plan services, allocate resources, or adjust to changes.
◉ Performance management
Answer: Monitoring and improving employee and organizational
outcomes.
◉ Data used to measure performance
Answer: KPIs, patient outcomes, satisfaction scores, benchmarks.
◉ Tools used to show data
Answer: Dashboards, scorecards, graphs - make data actionable.
◉ Principles of management
Answer: Planning, organizing, leading, staffing, and controlling.
◉ Strategy in healthcare
Answer: A coordinated plan to achieve long-term goals and
improvements.
◉ Purpose of evaluation
