WGU D545 CERTIFICATION EVALUATION
WITH VERIFIED QUESTIONS AND
ANSWERS
◉ Process mapping
Answer: Used to visually depict workflows and identify
inefficiencies or inconsistencies in processes.
◉ Vroom's expectancy theory
Answer: Based on the idea that individuals will be motivated to
perform based on expected outcomes and rewards.
◉ Storming
Answer: The stage in Tuckman's theory of group development
where the surgical team is struggling with conflicts and role
establishment.
◉ Root cause analysis
Answer: Encouraged by complexity science to understand
underlying causes of problems, such as medication delays, before
implementing changes.
◉ Situational leadership
, Answer: Requires leaders to adapt their style to the maturity and
needs of the team, which includes both directive and supportive
actions.
◉ Principal-agent theory
Answer: Suggests that incentives can be used to align the interests
of staff with organizational goals.
◉ Transformational leadership
Answer: Inspires change through motivation and vision, which
can help overcome resistance to new systems.
◉ Resource dependency theory
Answer: Resource dependency theory suggests that organizations
depend on external resources (like supplies) and must manage
these relationships to minimize risks.
◉ Technology and innovation
Answer: The proposal to implement a new electronic charting
system addresses the integration of new technology into hospital
operations.
◉ Workforce shortage
Answer: By offering tuition assistance and training, the
administration is addressing the challenge of workforce shortages
by cultivating new talent.
WITH VERIFIED QUESTIONS AND
ANSWERS
◉ Process mapping
Answer: Used to visually depict workflows and identify
inefficiencies or inconsistencies in processes.
◉ Vroom's expectancy theory
Answer: Based on the idea that individuals will be motivated to
perform based on expected outcomes and rewards.
◉ Storming
Answer: The stage in Tuckman's theory of group development
where the surgical team is struggling with conflicts and role
establishment.
◉ Root cause analysis
Answer: Encouraged by complexity science to understand
underlying causes of problems, such as medication delays, before
implementing changes.
◉ Situational leadership
, Answer: Requires leaders to adapt their style to the maturity and
needs of the team, which includes both directive and supportive
actions.
◉ Principal-agent theory
Answer: Suggests that incentives can be used to align the interests
of staff with organizational goals.
◉ Transformational leadership
Answer: Inspires change through motivation and vision, which
can help overcome resistance to new systems.
◉ Resource dependency theory
Answer: Resource dependency theory suggests that organizations
depend on external resources (like supplies) and must manage
these relationships to minimize risks.
◉ Technology and innovation
Answer: The proposal to implement a new electronic charting
system addresses the integration of new technology into hospital
operations.
◉ Workforce shortage
Answer: By offering tuition assistance and training, the
administration is addressing the challenge of workforce shortages
by cultivating new talent.
