FUNERAL SERVICES FINAL PAPER
UPDATED COMPLETE QUESTIONS AND
CORRECT ANSWERS
●● the request usually made by a surviving family member to request
funeral
Answer: First call
●● Good funeral services begin with what?
Answer: Statement of Trust
●● Factors that contribute to the image during the initial call are: (6)
Answer: Salutation
Tone of Voice
Speed of questions & Pronunciations
Diction
Volume
Phone Image
●● The funeral director's tone of voice should be
Answer: sympathetic yet professional
,●● The funeral director's tone of voice should not be
Answer: overly sad, furlom, cheerful
●● When answering the phone at the funeral home, you should state
what?
Answer: Name of funeral home, his/her name
●● The speed of questions and pronunciation should be slightly
__________ than that of a normal telephone conversation.
Answer: slower
●● Diction should be _____________ and ______________.
Answer: clear, crisp
●● Volume of the funeral director's voice should not be too _________
or too ______.
Answer: loud, quiet
●● During the notification of death call, the funeral home should receive
AT LEAST the following information (7)
Answer: Name of desceased
Location of deceased
Name and relationship of caller
, Name of NOK, if not caller
Permission to embalm
Age of deceased
Attending Physician phone #
●● _______ & ____________ are required when first call comes from
another funeral home.
Answer: Professional Courtesy & Ethics
●● Before concluding the first call, the funeral home should ________
the call by repeating all information.
Answer: Conclude
●● Give the caller an estimated time of arrival but do not say what?
Answer: for sure
●● Avoid saying ______ on any first call request.
Answer: Thank you, have a good day.
●● The transfer of the deceased from the place of death to the funeral
home is called
Answer: Transfer/Removal of Remains
UPDATED COMPLETE QUESTIONS AND
CORRECT ANSWERS
●● the request usually made by a surviving family member to request
funeral
Answer: First call
●● Good funeral services begin with what?
Answer: Statement of Trust
●● Factors that contribute to the image during the initial call are: (6)
Answer: Salutation
Tone of Voice
Speed of questions & Pronunciations
Diction
Volume
Phone Image
●● The funeral director's tone of voice should be
Answer: sympathetic yet professional
,●● The funeral director's tone of voice should not be
Answer: overly sad, furlom, cheerful
●● When answering the phone at the funeral home, you should state
what?
Answer: Name of funeral home, his/her name
●● The speed of questions and pronunciation should be slightly
__________ than that of a normal telephone conversation.
Answer: slower
●● Diction should be _____________ and ______________.
Answer: clear, crisp
●● Volume of the funeral director's voice should not be too _________
or too ______.
Answer: loud, quiet
●● During the notification of death call, the funeral home should receive
AT LEAST the following information (7)
Answer: Name of desceased
Location of deceased
Name and relationship of caller
, Name of NOK, if not caller
Permission to embalm
Age of deceased
Attending Physician phone #
●● _______ & ____________ are required when first call comes from
another funeral home.
Answer: Professional Courtesy & Ethics
●● Before concluding the first call, the funeral home should ________
the call by repeating all information.
Answer: Conclude
●● Give the caller an estimated time of arrival but do not say what?
Answer: for sure
●● Avoid saying ______ on any first call request.
Answer: Thank you, have a good day.
●● The transfer of the deceased from the place of death to the funeral
home is called
Answer: Transfer/Removal of Remains
