WGU C857 SOFTWARE QUALITY
ASSURANCE COMPLETE EXAM REVIEW
WITH FULL SOLUTIONS
●● Biggest difference between Service Providers and Goods Producers
Answer: A good is tangible and a service is not
●● Resources
Answer: People, Capital, and Materials
●● Product Design
Answer: The determination of the characteristics, features, and
performance of the product
●● Product Technology
Answer: The application of knowledge to improve the product
●● Process
Answer: Describes how to accomplish a task
●● Process Design
Answer: Describes how a product is made
, ●● Process Technology
Answer: The application of knowledge to improve a process
●● Teamwork Approach
Answer: In managing operation can help solve quality and productivity
problems
●● Strategy
Answer: Consists of the organizational goals and the methods for
implementing the goals, called key procedures
●● Business Process
Answer: A set of work activities with a preferred order, and identifiable
beginning and end, inputs, and clearly defined outputs that add value to
the customer
●● Plan
Answer: List of actions that management expects to take
●● Organizational Structure
Answer: The infrastructure of formal relationships among different
functions or subsystems, such as marketing, finance, and operations
ASSURANCE COMPLETE EXAM REVIEW
WITH FULL SOLUTIONS
●● Biggest difference between Service Providers and Goods Producers
Answer: A good is tangible and a service is not
●● Resources
Answer: People, Capital, and Materials
●● Product Design
Answer: The determination of the characteristics, features, and
performance of the product
●● Product Technology
Answer: The application of knowledge to improve the product
●● Process
Answer: Describes how to accomplish a task
●● Process Design
Answer: Describes how a product is made
, ●● Process Technology
Answer: The application of knowledge to improve a process
●● Teamwork Approach
Answer: In managing operation can help solve quality and productivity
problems
●● Strategy
Answer: Consists of the organizational goals and the methods for
implementing the goals, called key procedures
●● Business Process
Answer: A set of work activities with a preferred order, and identifiable
beginning and end, inputs, and clearly defined outputs that add value to
the customer
●● Plan
Answer: List of actions that management expects to take
●● Organizational Structure
Answer: The infrastructure of formal relationships among different
functions or subsystems, such as marketing, finance, and operations
