WGU C216 MBA CAPSTONE TASK 2 UPDATED
SCRIPT QUESTIONS AND VERIFIED SOLUTIONS
◉ W. Edwards Deming.
Answer: Stressed management's responsibility for quality.
Developed "14 points" to guide companies in quality improvement.
◉ Joseph M. Juran.
Answer: Defined quality as "fitness for use". Developed concept of
cost of quality.
◉ Armand Feigenbaum.
Answer: Introduced concept of total quality control
◉ Phillip B. Crosby.
Answer: Coined phrase "quality is free" and introduced concept of
zero defects
◉ Kaoru Ishikawa.
Answer: Developed cause-and-effect diagrams. Identified concept of
"internal customer".
,◉ Genichi Taguchi.
Answer: Focused on product design quality. Developed Taguchi loss
function.
◉ Customer Focus.
Answer: Goal is to identify and meet customer needs
◉ Continuous Improvement.
Answer: A philosophy of never-ending improvement
◉ Plan-Do-Study-Act Cycle.
Answer: The activities a company needs to perform in order to
incorporate continuous improvement in its operation
◉ Benchmarking.
Answer: Studying business practices of companies considered "best
in class"
◉ Employee Empowerment.
Answer: Employees are expected to seek out, identify, and correct
quality problems
◉ Use of Quality Tools.
, Answer: Ongoing employee training in the use of quality tools
◉ Cause-and-effect Diagrams.
Answer: Identify potential causes of particular quality problems
(also called fishbone diagrams)
◉ Flowcharts.
Answer: A schematic diagram of the sequence of steps involved in an
operation or process
◉ Checklist.
Answer: A list of common defects and the number of observed
occurrences of these defects
◉ Control Charts.
Answer: Used to evaluate whether a process is operating within
expectations relative to some measured value
◉ Scatter Diagrams.
Answer: graphs that show how two variables are related to each
other
◉ Pareto Analysis.
SCRIPT QUESTIONS AND VERIFIED SOLUTIONS
◉ W. Edwards Deming.
Answer: Stressed management's responsibility for quality.
Developed "14 points" to guide companies in quality improvement.
◉ Joseph M. Juran.
Answer: Defined quality as "fitness for use". Developed concept of
cost of quality.
◉ Armand Feigenbaum.
Answer: Introduced concept of total quality control
◉ Phillip B. Crosby.
Answer: Coined phrase "quality is free" and introduced concept of
zero defects
◉ Kaoru Ishikawa.
Answer: Developed cause-and-effect diagrams. Identified concept of
"internal customer".
,◉ Genichi Taguchi.
Answer: Focused on product design quality. Developed Taguchi loss
function.
◉ Customer Focus.
Answer: Goal is to identify and meet customer needs
◉ Continuous Improvement.
Answer: A philosophy of never-ending improvement
◉ Plan-Do-Study-Act Cycle.
Answer: The activities a company needs to perform in order to
incorporate continuous improvement in its operation
◉ Benchmarking.
Answer: Studying business practices of companies considered "best
in class"
◉ Employee Empowerment.
Answer: Employees are expected to seek out, identify, and correct
quality problems
◉ Use of Quality Tools.
, Answer: Ongoing employee training in the use of quality tools
◉ Cause-and-effect Diagrams.
Answer: Identify potential causes of particular quality problems
(also called fishbone diagrams)
◉ Flowcharts.
Answer: A schematic diagram of the sequence of steps involved in an
operation or process
◉ Checklist.
Answer: A list of common defects and the number of observed
occurrences of these defects
◉ Control Charts.
Answer: Used to evaluate whether a process is operating within
expectations relative to some measured value
◉ Scatter Diagrams.
Answer: graphs that show how two variables are related to each
other
◉ Pareto Analysis.
