NACC PSW Practice Questions and Answers
Complete Test, Practice Questions, Verified
Answer Key, and Study Guide for Latest 2026
Edition
Primary role of a PSW
Assist clients with activities of daily living (ADLs)
Action if a client refuses care
Respect their decision and report it to the nurse
Communication approach that builds trust
Listening actively and respectfully
Active listening
Paying full attention and responding appropriately
Response to a client upset and crying
Offer emotional support and listen
Importance of non-verbal communication
It supports and enhances verbal communication
Subjective data example
Client says 'I feel dizzy'
Confidentiality
Keeping private information secure
Documentation of care
Record facts only
Cultural competence
Respecting diverse beliefs and practices
Right to refuse for clients
They may decline any service or care
Empathy
Understanding and sharing another's feelings
Caring tone usage by a PSW
Build trust and comfort
Eye contact
A non-verbal communication technique that involves looking directly at the
person you are speaking to.
Noise or distractions
Elements that can interfere with effective communication.
Clear speech
Articulating words distinctly to ensure understanding.
Complete Test, Practice Questions, Verified
Answer Key, and Study Guide for Latest 2026
Edition
Primary role of a PSW
Assist clients with activities of daily living (ADLs)
Action if a client refuses care
Respect their decision and report it to the nurse
Communication approach that builds trust
Listening actively and respectfully
Active listening
Paying full attention and responding appropriately
Response to a client upset and crying
Offer emotional support and listen
Importance of non-verbal communication
It supports and enhances verbal communication
Subjective data example
Client says 'I feel dizzy'
Confidentiality
Keeping private information secure
Documentation of care
Record facts only
Cultural competence
Respecting diverse beliefs and practices
Right to refuse for clients
They may decline any service or care
Empathy
Understanding and sharing another's feelings
Caring tone usage by a PSW
Build trust and comfort
Eye contact
A non-verbal communication technique that involves looking directly at the
person you are speaking to.
Noise or distractions
Elements that can interfere with effective communication.
Clear speech
Articulating words distinctly to ensure understanding.
