WESTERN GOVERNORS UNIVERSITY | C715 ORGANIZATIONAL BEHAVIOR
WGU C715 – ORGANIZATIONAL BEHAVIOR
FINAL EXAM
Verified Questions and Correct Answers | Grade A
| 2026/2027 Edition
Comprehensive Final Examination • 150 Multiple-Choice Questions • A+ Graded
Total Questions 150 Multiple Choice
Sections 9 (Foundations, Individual, Perception, Motivation, Groups, Communication/Power, Leadership,
Culture/Change, Applied Cases)
Cognitive Distribution 20% Recall • 50% Application • 30% Analysis
Question Style 70% Scenario-based • 30% Direct Knowledge
Time Allotted 180 minutes
Passing Score 70% (105/150 correct) per WGU assessment standards
Edition 2026/2027 WGU C715 Organizational Behavior Course Syllabus
Curriculum Reference Robbins & Judge Organizational Behavior, WGU C715 Course of Study
CANDIDATE INFORMATION
Name (Print): Date:
WGU Student ID: Mentor:
Proctoring Location: Signature:
EXAM INSTRUCTIONS
1. This final examination consists of 150 multiple-choice questions distributed across nine sections aligned
with the WGU C715 Organizational Behavior Course of Study (2026/2027 Edition).
Western Governors University — C715 Organizational Behavior — 2026/2027 Edition Page 1
, 2. Each question has FOUR answer options (A, B, C, D). Select the SINGLE best answer based on current
organizational behavior theory and research evidence.
3. The correct answer is indicated with the *[CORRECT]* marker, followed by the explicit statement
"Correct Answer: [Letter]" and a 2–3 sentence rationale referencing the WGU C715 curriculum and
organizational behavior standards (e.g., Robbins & Judge).
4. Cognitive level distribution: 20% Recall, 50% Application, 30% Analysis. Approximately 70% of items
are scenario-based (workplace situations, leadership/management applications, organizational challenges);
30% are direct knowledge.
5. Time allotted: 180 minutes. Recommended pace: 1.2 minutes per question. Passing score: 70% (105/150
correct) per WGU C715 assessment standards.
6. Calculators, mobile devices, and external reference materials are not permitted unless explicitly
authorized by the proctor.
7. All terminology reflects the contemporary Organizational Behavior canon: Big Five Model (OCEAN),
Hofstede's cultural dimensions, Maslow, Herzberg, McClelland, ERG, Equity, Expectancy, Goal-Setting,
Job Characteristics Model, Tuckman, French & Raven, Pondy, Ohio State & Michigan Studies, Fiedler,
Situational Leadership, Path-Goal, LMX, transformational/transactional, Schein, Lewin, Kotter, and the
Competing Values Framework.
By beginning this examination, the candidate affirms understanding of the WGU Academic Authenticity policies, the WGU Code
of Student Conduct, and the commitment to integrity that underpins the Organizational Behavior competency assessment.
Western Governors University — C715 Organizational Behavior — 2026/2027 Edition Page 1
, Section 1: Foundations of Organizational Behavior
Questions 1–20 | 20 questions | Cognitive mix: Recall • Application • Analysis
Q1: Which of the following best defines organizational behavior (OB) as taught in WGU C715?
A. The study of financial markets and their influence on corporate profitability
B. A field of study that investigates the impact individuals, groups, and structure have on behavior within
organizations, to apply such knowledge toward improving organizational effectiveness *[CORRECT]*
C. The application of engineering principles to optimize manufacturing workflows
D. The analysis of marketing strategies used to influence consumer buying decisions
Correct Answer: B
Rationale: Organizational behavior is defined in the WGU C715 curriculum (and by Robbins & Judge) as a field of study
investigating how individuals, groups, and structure affect behavior within organizations, with the goal of applying that
knowledge to improve effectiveness. The other options describe finance, operations, and marketing disciplines.
Q2: A manager at a logistics firm replaces a long-tenured shift supervisor's intuition with a data-driven
scheduling algorithm because 'studies show algorithms outperform humans.' This is an example of:
A. Scientific management as originally defined by Taylor
B. Evidence-based management, supplementing or replacing intuition with the best available research evidence
*[CORRECT]*
C. Hawthorne effect, because workers' performance improves under observation
D. Contingency theory, because the algorithm depends on context
Correct Answer: B
Rationale: Evidence-based management (EBM), emphasized in WGU C715's foundations module, supplements managerial
intuition with the best available scientific evidence. Scientific management is task-efficiency-focused, the Hawthorne effect is
performance-under-observation, and contingency theory is a leadership/situational model, not the basis for using research
evidence.
Q3: Frederick Taylor's Scientific Management is best summarized by which principle?
A. Worker morale and group dynamics are the primary drivers of productivity
B. There is a 'best method' for performing any job, found through time-and-motion study and standardization,
with workers selected and trained for the task *[CORRECT]*
C. Leadership effectiveness depends on matching style to situational favorability
D. Organizations are open systems that interact with their environment
Correct Answer: B
Rationale: Taylor's Scientific Management argues there is one best way to perform a job, found through time-and-motion study,
with workers scientifically selected and trained. Group dynamics is the Human Relations school; situational favorability is
Fiedler's contingency model; open systems theory is a later organizational theory perspective.
Q4: The Hawthorne Studies, originally designed to examine lighting and productivity, are most significant to
OB because they:
Western Governors University — C715 Organizational Behavior — 2026/2027 Edition Page 1
, WGU C715 — Organizational Behavior Final Exam — 2026/2027 Edition Verified Questions & Correct Answers | Grade A
A. Proved that financial incentives are the sole determinant of productivity
B. Demonstrated that social and psychological factors, group norms, and attention to workers significantly
affect productivity *[CORRECT]*
C. Confirmed that scientific management was correct and workers respond only to economic incentives
D. Discovered that physical working conditions have no measurable impact on output
Correct Answer: B
Rationale: The Hawthorne Studies shifted attention from physical conditions to social and psychological factors, including
group norms and being singled out for attention. They did not prove financial incentives are sole drivers, confirm Scientific
Management, or eliminate the relevance of physical conditions.
Q5: Which historical contribution is most associated with the Human Relations Movement and emerged
directly from the Hawthorne Studies?
A. Max Weber's bureaucratic model emphasizing hierarchy and rules
B. Elton Mayo's finding that workers' social context and group membership strongly influence behavior and
performance *[CORRECT]*
C. Henri Fayol's 14 principles of management
D. Mary Parker Follett's view that managers should coerce workers for efficiency
Correct Answer: B
Rationale: Elton Mayo's work on the Hawthorne Studies catalyzed the Human Relations Movement, emphasizing the social
context of work. Weber's bureaucracy, Fayol's principles, and Follett's contributions exist but are not the Human Relations
Movement's primary contribution; Follett actually advocated collaboration, not coercion.
Q6: A CEO states, 'There is no one best way to structure an organization; the best structure depends on the
environment, technology, and size of the organization.' This statement reflects which approach?
A. Scientific management
B. Human relations movement
C. Contingency approach to organizational behavior *[CORRECT]*
D. Classical management theory
Correct Answer: C
Rationale: The contingency approach, central to modern OB and WGU C715, holds that effective practices depend on the
situation. Scientific management, the human relations movement, and classical management theory each propose universal or
single-best-way approaches rather than context-dependent ones.
Q7: Which of the following is NOT one of the core dependent variables traditionally studied in organizational
behavior?
A. Productivity
B. Absenteeism and turnover
C. Market capitalization *[CORRECT]*
D. Job satisfaction and organizational citizenship behavior (OCB)
Correct Answer: C
Rationale: OB's traditional dependent variables include productivity, absenteeism, turnover, deviant workplace behavior, OCB,
and job satisfaction. Market capitalization is a financial-market variable studied in finance, not a core OB dependent variable.
WGU C715 Organizational Behavior — Aligned with WGU Course of Study 2026/2027. Page 4
WGU C715 – ORGANIZATIONAL BEHAVIOR
FINAL EXAM
Verified Questions and Correct Answers | Grade A
| 2026/2027 Edition
Comprehensive Final Examination • 150 Multiple-Choice Questions • A+ Graded
Total Questions 150 Multiple Choice
Sections 9 (Foundations, Individual, Perception, Motivation, Groups, Communication/Power, Leadership,
Culture/Change, Applied Cases)
Cognitive Distribution 20% Recall • 50% Application • 30% Analysis
Question Style 70% Scenario-based • 30% Direct Knowledge
Time Allotted 180 minutes
Passing Score 70% (105/150 correct) per WGU assessment standards
Edition 2026/2027 WGU C715 Organizational Behavior Course Syllabus
Curriculum Reference Robbins & Judge Organizational Behavior, WGU C715 Course of Study
CANDIDATE INFORMATION
Name (Print): Date:
WGU Student ID: Mentor:
Proctoring Location: Signature:
EXAM INSTRUCTIONS
1. This final examination consists of 150 multiple-choice questions distributed across nine sections aligned
with the WGU C715 Organizational Behavior Course of Study (2026/2027 Edition).
Western Governors University — C715 Organizational Behavior — 2026/2027 Edition Page 1
, 2. Each question has FOUR answer options (A, B, C, D). Select the SINGLE best answer based on current
organizational behavior theory and research evidence.
3. The correct answer is indicated with the *[CORRECT]* marker, followed by the explicit statement
"Correct Answer: [Letter]" and a 2–3 sentence rationale referencing the WGU C715 curriculum and
organizational behavior standards (e.g., Robbins & Judge).
4. Cognitive level distribution: 20% Recall, 50% Application, 30% Analysis. Approximately 70% of items
are scenario-based (workplace situations, leadership/management applications, organizational challenges);
30% are direct knowledge.
5. Time allotted: 180 minutes. Recommended pace: 1.2 minutes per question. Passing score: 70% (105/150
correct) per WGU C715 assessment standards.
6. Calculators, mobile devices, and external reference materials are not permitted unless explicitly
authorized by the proctor.
7. All terminology reflects the contemporary Organizational Behavior canon: Big Five Model (OCEAN),
Hofstede's cultural dimensions, Maslow, Herzberg, McClelland, ERG, Equity, Expectancy, Goal-Setting,
Job Characteristics Model, Tuckman, French & Raven, Pondy, Ohio State & Michigan Studies, Fiedler,
Situational Leadership, Path-Goal, LMX, transformational/transactional, Schein, Lewin, Kotter, and the
Competing Values Framework.
By beginning this examination, the candidate affirms understanding of the WGU Academic Authenticity policies, the WGU Code
of Student Conduct, and the commitment to integrity that underpins the Organizational Behavior competency assessment.
Western Governors University — C715 Organizational Behavior — 2026/2027 Edition Page 1
, Section 1: Foundations of Organizational Behavior
Questions 1–20 | 20 questions | Cognitive mix: Recall • Application • Analysis
Q1: Which of the following best defines organizational behavior (OB) as taught in WGU C715?
A. The study of financial markets and their influence on corporate profitability
B. A field of study that investigates the impact individuals, groups, and structure have on behavior within
organizations, to apply such knowledge toward improving organizational effectiveness *[CORRECT]*
C. The application of engineering principles to optimize manufacturing workflows
D. The analysis of marketing strategies used to influence consumer buying decisions
Correct Answer: B
Rationale: Organizational behavior is defined in the WGU C715 curriculum (and by Robbins & Judge) as a field of study
investigating how individuals, groups, and structure affect behavior within organizations, with the goal of applying that
knowledge to improve effectiveness. The other options describe finance, operations, and marketing disciplines.
Q2: A manager at a logistics firm replaces a long-tenured shift supervisor's intuition with a data-driven
scheduling algorithm because 'studies show algorithms outperform humans.' This is an example of:
A. Scientific management as originally defined by Taylor
B. Evidence-based management, supplementing or replacing intuition with the best available research evidence
*[CORRECT]*
C. Hawthorne effect, because workers' performance improves under observation
D. Contingency theory, because the algorithm depends on context
Correct Answer: B
Rationale: Evidence-based management (EBM), emphasized in WGU C715's foundations module, supplements managerial
intuition with the best available scientific evidence. Scientific management is task-efficiency-focused, the Hawthorne effect is
performance-under-observation, and contingency theory is a leadership/situational model, not the basis for using research
evidence.
Q3: Frederick Taylor's Scientific Management is best summarized by which principle?
A. Worker morale and group dynamics are the primary drivers of productivity
B. There is a 'best method' for performing any job, found through time-and-motion study and standardization,
with workers selected and trained for the task *[CORRECT]*
C. Leadership effectiveness depends on matching style to situational favorability
D. Organizations are open systems that interact with their environment
Correct Answer: B
Rationale: Taylor's Scientific Management argues there is one best way to perform a job, found through time-and-motion study,
with workers scientifically selected and trained. Group dynamics is the Human Relations school; situational favorability is
Fiedler's contingency model; open systems theory is a later organizational theory perspective.
Q4: The Hawthorne Studies, originally designed to examine lighting and productivity, are most significant to
OB because they:
Western Governors University — C715 Organizational Behavior — 2026/2027 Edition Page 1
, WGU C715 — Organizational Behavior Final Exam — 2026/2027 Edition Verified Questions & Correct Answers | Grade A
A. Proved that financial incentives are the sole determinant of productivity
B. Demonstrated that social and psychological factors, group norms, and attention to workers significantly
affect productivity *[CORRECT]*
C. Confirmed that scientific management was correct and workers respond only to economic incentives
D. Discovered that physical working conditions have no measurable impact on output
Correct Answer: B
Rationale: The Hawthorne Studies shifted attention from physical conditions to social and psychological factors, including
group norms and being singled out for attention. They did not prove financial incentives are sole drivers, confirm Scientific
Management, or eliminate the relevance of physical conditions.
Q5: Which historical contribution is most associated with the Human Relations Movement and emerged
directly from the Hawthorne Studies?
A. Max Weber's bureaucratic model emphasizing hierarchy and rules
B. Elton Mayo's finding that workers' social context and group membership strongly influence behavior and
performance *[CORRECT]*
C. Henri Fayol's 14 principles of management
D. Mary Parker Follett's view that managers should coerce workers for efficiency
Correct Answer: B
Rationale: Elton Mayo's work on the Hawthorne Studies catalyzed the Human Relations Movement, emphasizing the social
context of work. Weber's bureaucracy, Fayol's principles, and Follett's contributions exist but are not the Human Relations
Movement's primary contribution; Follett actually advocated collaboration, not coercion.
Q6: A CEO states, 'There is no one best way to structure an organization; the best structure depends on the
environment, technology, and size of the organization.' This statement reflects which approach?
A. Scientific management
B. Human relations movement
C. Contingency approach to organizational behavior *[CORRECT]*
D. Classical management theory
Correct Answer: C
Rationale: The contingency approach, central to modern OB and WGU C715, holds that effective practices depend on the
situation. Scientific management, the human relations movement, and classical management theory each propose universal or
single-best-way approaches rather than context-dependent ones.
Q7: Which of the following is NOT one of the core dependent variables traditionally studied in organizational
behavior?
A. Productivity
B. Absenteeism and turnover
C. Market capitalization *[CORRECT]*
D. Job satisfaction and organizational citizenship behavior (OCB)
Correct Answer: C
Rationale: OB's traditional dependent variables include productivity, absenteeism, turnover, deviant workplace behavior, OCB,
and job satisfaction. Market capitalization is a financial-market variable studied in finance, not a core OB dependent variable.
WGU C715 Organizational Behavior — Aligned with WGU Course of Study 2026/2027. Page 4
