CHAA Study Guide Questions with Verified
Correct Answers
Scatter Diagram
A graphic display of data plotted along two dimensions used to screen for a relationship
between two variables
Run Chart
a visual display of data that enables monitoring of a process to determine whether there is a
systemic change in process over time
Pareto Chart
A graphic representation of the frequency with which certain events occur may be used to set
priorities or oppotunities for improvement
Measure
A number assigned to an object or event
Gantt Chart
A type of bar chart used in process or project planning and control to display planned work
targets for completion of work in relation of time usually shows week month quarter
Just In Time
A method of ordering items as close to possible to their time of need
Clinical Pathway
management tool that organizes sequences and times the major intervention of the nursing
staff physicians and other departments AKA care map; critical path
,Histogram
a graphic display used to plot the frequency with which different valves of a given variables
occur. Used to examine patterns
Algorithm
Recommended patient management strategies designed to direct decision making
Baseline
An observation or value that represents the background of measurable quanitity
Six Sigma
process improvement technique for blending organizational wisdom with proven statistical
tools
Balanced Scorecard
strategic management system used to drive performance and accountability through the
organization
Plan; Do; Check; Act;
AKA Deming or Shewart cycle
FOCUS
Find a process
Organize a team
Clarify Knowledge
Uncover the cause
Start Plan Do Act Check
, 5 major points of collection
Before service; At registration; During service; At Discharge; Collection follow-up
Standing Orders
Physician orders pre-established and approved for use by nurses under specific conditions in
absence of the physician
Threshold
a level of achievement that determines the difference between what is deemed to be
acceptable
Laws that Illinois House Healthcare Availability and Access Committee passed
1. the tax exempt hospital responsibility act- says that hospitals must use 8% of cost to
provide care for poor
2. The fair Billing and Collection Practices Act-makes hospital quit aggressive ways to
collect payments
Accepting Assignment
when a provider agrees to accept the allowable charges as full fee
Acute Care
the care is generally short term rather than chronic care
Assignment of Benefits AOB
Written authorization from the policyholder for the insurance company sends payment
directly to providers
Adverse Selection
Correct Answers
Scatter Diagram
A graphic display of data plotted along two dimensions used to screen for a relationship
between two variables
Run Chart
a visual display of data that enables monitoring of a process to determine whether there is a
systemic change in process over time
Pareto Chart
A graphic representation of the frequency with which certain events occur may be used to set
priorities or oppotunities for improvement
Measure
A number assigned to an object or event
Gantt Chart
A type of bar chart used in process or project planning and control to display planned work
targets for completion of work in relation of time usually shows week month quarter
Just In Time
A method of ordering items as close to possible to their time of need
Clinical Pathway
management tool that organizes sequences and times the major intervention of the nursing
staff physicians and other departments AKA care map; critical path
,Histogram
a graphic display used to plot the frequency with which different valves of a given variables
occur. Used to examine patterns
Algorithm
Recommended patient management strategies designed to direct decision making
Baseline
An observation or value that represents the background of measurable quanitity
Six Sigma
process improvement technique for blending organizational wisdom with proven statistical
tools
Balanced Scorecard
strategic management system used to drive performance and accountability through the
organization
Plan; Do; Check; Act;
AKA Deming or Shewart cycle
FOCUS
Find a process
Organize a team
Clarify Knowledge
Uncover the cause
Start Plan Do Act Check
, 5 major points of collection
Before service; At registration; During service; At Discharge; Collection follow-up
Standing Orders
Physician orders pre-established and approved for use by nurses under specific conditions in
absence of the physician
Threshold
a level of achievement that determines the difference between what is deemed to be
acceptable
Laws that Illinois House Healthcare Availability and Access Committee passed
1. the tax exempt hospital responsibility act- says that hospitals must use 8% of cost to
provide care for poor
2. The fair Billing and Collection Practices Act-makes hospital quit aggressive ways to
collect payments
Accepting Assignment
when a provider agrees to accept the allowable charges as full fee
Acute Care
the care is generally short term rather than chronic care
Assignment of Benefits AOB
Written authorization from the policyholder for the insurance company sends payment
directly to providers
Adverse Selection
