WGU C720 PA QUESTIONS WITH COMPLETE
SOLUTION 2026/2027
Quality function
1. An organization uses the Voice of the
deploy-ment, Team
Customer to collect information about what
problem-solv-ing
customers want, what they like, and what
they do not like.Which two tools should be
used once the VOC is complete? Choose 2
answers Pareto charts
2. A paper manufacturing company dealing in
paper products experiences quality issues
due to poor per-formance and equipment
malfunction. Which of the following quality
management tools must the paper
manufacturer use to find out the reason for
their poor quality of products?
3. A company makes rulers that are designed to be 20 cm Conformance
in length with allowance ±0.1 cm. If the actual
length of a ruler is 20.2 cm, which factor will
the company use to judge the quality of the
length of the rulers?
4. Which aspect of quality is demonstrated by a Reliability
vehicle that has a useful life of 165,000
miles?
5. Which quality management philosophy assigns cost to Juran Institute's
manage-
quality, defines quality by how well a product can product
be used for its intended purpose, and uses to
Pareto charts? eliminate
product
6. Which quality management philosophy quality
focuses on quality during the design of a
, variations? ment theory
7. A company sells garage doors through a
national re-tailer and contracts with local Taguchi methods
installers to complete the installations. The
operations manager is responsi-ble for
completing the installations in a 14-day period
Control charts to measure
the time elapsed to
com-pletion, Run charts
to chart
, WGU C720 PA
after the sale. The company will be penalized financial- output around
the 14-day
ly if it fails to achieve these objectives. The central tendency
operations manager's daily responsibilities
include contacting in-stallers to expedite
orders and ensure deadlines are met. Which
two tools should be used to measure in-
staller performance? Choose 2 answers
Deming's 14 points
8. The CEO of a service company wants to
change the strategy of the company from
volume sales to
high-quality products. Which philosophy should
the CEO implement to emphasize quality over
volume?
9. Which quality tool examines patterns, flow, and causes Statistical
process control
of variation of data points over time?
10. Which two company practices reflect the guiding prin- A company tries
to reduce
ciples of Six Sigma? Choose 2 answers variation in the quality of
products it otters, A
com-pany emphasizes
the qual-ity of
suppliers because the
quality of outputs are
determined by the
quality of inputs.
11. Which Six Sigma methodology improves workplace ef- DMAIC
ficiency and eliminates waste?
SOLUTION 2026/2027
Quality function
1. An organization uses the Voice of the
deploy-ment, Team
Customer to collect information about what
problem-solv-ing
customers want, what they like, and what
they do not like.Which two tools should be
used once the VOC is complete? Choose 2
answers Pareto charts
2. A paper manufacturing company dealing in
paper products experiences quality issues
due to poor per-formance and equipment
malfunction. Which of the following quality
management tools must the paper
manufacturer use to find out the reason for
their poor quality of products?
3. A company makes rulers that are designed to be 20 cm Conformance
in length with allowance ±0.1 cm. If the actual
length of a ruler is 20.2 cm, which factor will
the company use to judge the quality of the
length of the rulers?
4. Which aspect of quality is demonstrated by a Reliability
vehicle that has a useful life of 165,000
miles?
5. Which quality management philosophy assigns cost to Juran Institute's
manage-
quality, defines quality by how well a product can product
be used for its intended purpose, and uses to
Pareto charts? eliminate
product
6. Which quality management philosophy quality
focuses on quality during the design of a
, variations? ment theory
7. A company sells garage doors through a
national re-tailer and contracts with local Taguchi methods
installers to complete the installations. The
operations manager is responsi-ble for
completing the installations in a 14-day period
Control charts to measure
the time elapsed to
com-pletion, Run charts
to chart
, WGU C720 PA
after the sale. The company will be penalized financial- output around
the 14-day
ly if it fails to achieve these objectives. The central tendency
operations manager's daily responsibilities
include contacting in-stallers to expedite
orders and ensure deadlines are met. Which
two tools should be used to measure in-
staller performance? Choose 2 answers
Deming's 14 points
8. The CEO of a service company wants to
change the strategy of the company from
volume sales to
high-quality products. Which philosophy should
the CEO implement to emphasize quality over
volume?
9. Which quality tool examines patterns, flow, and causes Statistical
process control
of variation of data points over time?
10. Which two company practices reflect the guiding prin- A company tries
to reduce
ciples of Six Sigma? Choose 2 answers variation in the quality of
products it otters, A
com-pany emphasizes
the qual-ity of
suppliers because the
quality of outputs are
determined by the
quality of inputs.
11. Which Six Sigma methodology improves workplace ef- DMAIC
ficiency and eliminates waste?
