,Test Bank for
Contemporary Management, 12th Edition, Gareth Jones
Chapter 1 -18 Answers are at the End of Each Chapter
Chapter 1
Student name:__________
TRUE/FALSE - Write 'T' if the statement is true and 'F' if the statement is false.
1) At a recent staff meeting, Jeremy was praised by his CEO for choosing the right goals to
pursue. The quality that Jeremy displays here is efficiency.
⊚ true
⊚ false
2) Patel Brothers Company uses a formal system of task and reporting relationships that
coordinates and motivates its employees so that they work together to achieve organizational
goals. This is an example of an organizational structure.
⊚ true
⊚ false
3) As a middle manager, Jobeth selects the goals for her team. The task that Jobeth is
demonstrating is called leading.
⊚ true
⊚ false
4) Categorizing people by salary levels lays out the lines of authority and responsibility
between different individuals and groups.
⊚ true
⊚ false
5) Categorizing people by salary levels lays out the lines of authority and responsibility
between different individuals and groups.
Version 1 1
, ⊚ true
⊚ false
6) The importance of planning, organizing, leading, and controlling remains the same
irrespective of a manager's position in the managerial hierarchy.
⊚ true
⊚ false
7) If you were an architect and spent your days working on design programs on the
computer, you would be using your technical skills.
⊚ true
⊚ false
8) When Company XYZ needed to reduce costs to meet its annual profitability goal, it
reduced levels in its hierarchy and laid off 15 percent of its workers. This is an example of
restructuring.
⊚ true
⊚ false
9) A self-managed team is a group of employees who work independently but report to their
respective managers about the progress of the team’s work.
⊚ true
⊚ false
10) The building blocks of competitive advantage are efficiency, quality, innovation, and
responsiveness to customers.
⊚ true
⊚ false
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, MULTIPLE CHOICE - Choose the one alternative that best completes the statement or
answers the question.
11) A(n) _______ is a collection of people who work together and coordinate their actions to
achieve a wide variety of goals.
A) control group
B) talent pool
C) organization
D) focus group
E) quality circle
12) Parul’s job is to use planning, organizing, leading, and controlling resources to achieve
the goals of her company. Parul is performing the four essential _______ tasks.
A) marketing
B) management
C) finance and accounting
D) operations
E) entrepreneurial
13) Sirita's manager is evaluating how well she uses available resources to satisfy customers
and whether she is accomplishing organizational goals. This relates to Sirita’s
A) organizational input.
B) diversification.
C) organizational performance.
D) product development.
E) differentiation.
14) Organizational performance is most likely to
Version 1 3
Contemporary Management, 12th Edition, Gareth Jones
Chapter 1 -18 Answers are at the End of Each Chapter
Chapter 1
Student name:__________
TRUE/FALSE - Write 'T' if the statement is true and 'F' if the statement is false.
1) At a recent staff meeting, Jeremy was praised by his CEO for choosing the right goals to
pursue. The quality that Jeremy displays here is efficiency.
⊚ true
⊚ false
2) Patel Brothers Company uses a formal system of task and reporting relationships that
coordinates and motivates its employees so that they work together to achieve organizational
goals. This is an example of an organizational structure.
⊚ true
⊚ false
3) As a middle manager, Jobeth selects the goals for her team. The task that Jobeth is
demonstrating is called leading.
⊚ true
⊚ false
4) Categorizing people by salary levels lays out the lines of authority and responsibility
between different individuals and groups.
⊚ true
⊚ false
5) Categorizing people by salary levels lays out the lines of authority and responsibility
between different individuals and groups.
Version 1 1
, ⊚ true
⊚ false
6) The importance of planning, organizing, leading, and controlling remains the same
irrespective of a manager's position in the managerial hierarchy.
⊚ true
⊚ false
7) If you were an architect and spent your days working on design programs on the
computer, you would be using your technical skills.
⊚ true
⊚ false
8) When Company XYZ needed to reduce costs to meet its annual profitability goal, it
reduced levels in its hierarchy and laid off 15 percent of its workers. This is an example of
restructuring.
⊚ true
⊚ false
9) A self-managed team is a group of employees who work independently but report to their
respective managers about the progress of the team’s work.
⊚ true
⊚ false
10) The building blocks of competitive advantage are efficiency, quality, innovation, and
responsiveness to customers.
⊚ true
⊚ false
Version 1 2
, MULTIPLE CHOICE - Choose the one alternative that best completes the statement or
answers the question.
11) A(n) _______ is a collection of people who work together and coordinate their actions to
achieve a wide variety of goals.
A) control group
B) talent pool
C) organization
D) focus group
E) quality circle
12) Parul’s job is to use planning, organizing, leading, and controlling resources to achieve
the goals of her company. Parul is performing the four essential _______ tasks.
A) marketing
B) management
C) finance and accounting
D) operations
E) entrepreneurial
13) Sirita's manager is evaluating how well she uses available resources to satisfy customers
and whether she is accomplishing organizational goals. This relates to Sirita’s
A) organizational input.
B) diversification.
C) organizational performance.
D) product development.
E) differentiation.
14) Organizational performance is most likely to
Version 1 3
