WGU C715 ORGANIZATIONAL
BEHAVIOR EXAM QUESTIONS AND
ANSWERS
1. According to Mintzberg’s managerial roles, which role involves performing duties that are
ceremonial and symbolic in nature?
A. Figurehead
B. Monitor
C. Disseminator
D. Entrepreneur
Answer: A
Conceptual Explanation: The figurehead role is one of the interpersonal roles identified
by Mintzberg, involving symbolic duties such as greeting visitors or signing legal
documents.
2. Which component of an attitude reflects the intention to behave in a certain way toward
someone or something?
A. Cognitive component
,B. Affective component
C. Perceptual component
D. Behavioral component
Answer: D
Conceptual Explanation: The behavioral component is the intention to behave in a certain
way. The cognitive component is a description/belief, and the affective component is the
emotional segment.
3. An employee who is dissatisfied with their job but chooses to passively wait for conditions
to improve is using which response?
A. Exit
B. Loyalty
C. Voice
D. Neglect
Answer: B
Conceptual Explanation: Loyalty involves passively but optimistically waiting for
conditions to improve, including speaking up for the organization in the face of external
criticism.
, 4. Which of the Big Five personality traits is the strongest predictor of job performance across
most occupations?
A. Extraversion
B. Conscientiousness
C. Agreeableness
D. Emotional Stability
Answer: B
Conceptual Explanation: Conscientiousness, characterized by dependability and
persistence, is consistently related to job performance across a wide variety of occupations.
5. Individuals who adjust their behavior to external, situational factors and can behave
differently in different situations are known as:
A. High self-monitors
B. Narcissists
C. Low self-monitors
D. Proactive personalities
Answer: A
Conceptual Explanation: High self-monitors are highly sensitive to external cues and can
vary their behavior depending on the situation, often showing different ‘faces’ to different
audiences.
BEHAVIOR EXAM QUESTIONS AND
ANSWERS
1. According to Mintzberg’s managerial roles, which role involves performing duties that are
ceremonial and symbolic in nature?
A. Figurehead
B. Monitor
C. Disseminator
D. Entrepreneur
Answer: A
Conceptual Explanation: The figurehead role is one of the interpersonal roles identified
by Mintzberg, involving symbolic duties such as greeting visitors or signing legal
documents.
2. Which component of an attitude reflects the intention to behave in a certain way toward
someone or something?
A. Cognitive component
,B. Affective component
C. Perceptual component
D. Behavioral component
Answer: D
Conceptual Explanation: The behavioral component is the intention to behave in a certain
way. The cognitive component is a description/belief, and the affective component is the
emotional segment.
3. An employee who is dissatisfied with their job but chooses to passively wait for conditions
to improve is using which response?
A. Exit
B. Loyalty
C. Voice
D. Neglect
Answer: B
Conceptual Explanation: Loyalty involves passively but optimistically waiting for
conditions to improve, including speaking up for the organization in the face of external
criticism.
, 4. Which of the Big Five personality traits is the strongest predictor of job performance across
most occupations?
A. Extraversion
B. Conscientiousness
C. Agreeableness
D. Emotional Stability
Answer: B
Conceptual Explanation: Conscientiousness, characterized by dependability and
persistence, is consistently related to job performance across a wide variety of occupations.
5. Individuals who adjust their behavior to external, situational factors and can behave
differently in different situations are known as:
A. High self-monitors
B. Narcissists
C. Low self-monitors
D. Proactive personalities
Answer: A
Conceptual Explanation: High self-monitors are highly sensitive to external cues and can
vary their behavior depending on the situation, often showing different ‘faces’ to different
audiences.
