WGU C715 ORGANIZATIONAL
BEHAVIOR FINAL EXAM PRACTICE
QUESTIONS AND ANSWERS
1. Which personality trait from the Big Five model is most consistently related to job
performance across various occupations?
A. Extraversion
B. Agreeableness
C. Conscientiousness
D. Emotional Stability
Answer: C
Conceptual Explanation: Conscientiousness, characterized by reliability, organization,
and persistence, is the strongest predictor of job performance in most organizational
settings.
2. According to Vroom’s Expectancy Theory, what does the term ‘Instrumentality’ refer to?
A. The belief that effort will lead to a specific level of performance.
B. The value an individual places on the potential outcome or reward.
,C. The belief that successful performance will lead to a desired reward.
D. The degree to which a task is inherently interesting.
Answer: C
Conceptual Explanation: Instrumentality is the perception that performance will result in
a specific outcome or reward (Performance-to-Outcome link).
3. A manager attributes a subordinate’s poor performance to laziness, ignoring the fact that
the employee’s computer has been broken for two days. This is an example of:
A. Self-serving bias
B. Stereotyping
C. Selective perception
D. Fundamental attribution error
Answer: D
Conceptual Explanation: The fundamental attribution error is the tendency to
underestimate external factors and overestimate internal factors when judging others.
4. In Rokeach’s Value Survey, ‘a sense of accomplishment’ and ‘world peace’ are examples of:
A. Instrumental values
B. Terminal values
C. Extrinsic values
, D. Collectivist values
Answer: B
Conceptual Explanation: Terminal values represent desirable end-states of existence or
goals a person would like to achieve during their lifetime.
5. Cognitive dissonance is defined as the incompatibility between:
A. Intrinsic and extrinsic motivation.
B. Job satisfaction and organizational commitment.
C. Personal values and organizational culture.
D. Two or more attitudes or between behavior and attitudes.
Answer: D
Conceptual Explanation: Cognitive dissonance describes the psychological discomfort felt
when there is a conflict between attitudes or between behaviors and attitudes.
6. An employee stays with a company because they feel an emotional attachment to the
organization’s goals and values. This is known as:
A. Continuance commitment
B. Normative commitment
C. Affective commitment
D. Cognitive commitment
BEHAVIOR FINAL EXAM PRACTICE
QUESTIONS AND ANSWERS
1. Which personality trait from the Big Five model is most consistently related to job
performance across various occupations?
A. Extraversion
B. Agreeableness
C. Conscientiousness
D. Emotional Stability
Answer: C
Conceptual Explanation: Conscientiousness, characterized by reliability, organization,
and persistence, is the strongest predictor of job performance in most organizational
settings.
2. According to Vroom’s Expectancy Theory, what does the term ‘Instrumentality’ refer to?
A. The belief that effort will lead to a specific level of performance.
B. The value an individual places on the potential outcome or reward.
,C. The belief that successful performance will lead to a desired reward.
D. The degree to which a task is inherently interesting.
Answer: C
Conceptual Explanation: Instrumentality is the perception that performance will result in
a specific outcome or reward (Performance-to-Outcome link).
3. A manager attributes a subordinate’s poor performance to laziness, ignoring the fact that
the employee’s computer has been broken for two days. This is an example of:
A. Self-serving bias
B. Stereotyping
C. Selective perception
D. Fundamental attribution error
Answer: D
Conceptual Explanation: The fundamental attribution error is the tendency to
underestimate external factors and overestimate internal factors when judging others.
4. In Rokeach’s Value Survey, ‘a sense of accomplishment’ and ‘world peace’ are examples of:
A. Instrumental values
B. Terminal values
C. Extrinsic values
, D. Collectivist values
Answer: B
Conceptual Explanation: Terminal values represent desirable end-states of existence or
goals a person would like to achieve during their lifetime.
5. Cognitive dissonance is defined as the incompatibility between:
A. Intrinsic and extrinsic motivation.
B. Job satisfaction and organizational commitment.
C. Personal values and organizational culture.
D. Two or more attitudes or between behavior and attitudes.
Answer: D
Conceptual Explanation: Cognitive dissonance describes the psychological discomfort felt
when there is a conflict between attitudes or between behaviors and attitudes.
6. An employee stays with a company because they feel an emotional attachment to the
organization’s goals and values. This is known as:
A. Continuance commitment
B. Normative commitment
C. Affective commitment
D. Cognitive commitment
