CLAIMS HANDLING Verified Exam Questions and Answers Latest
update 2026/2027
Question:
The best way to get the most accurate and illuminating information from a witness is to do which of
the following?
Answer:
Get a signed statement from the witness as soon as possible
Question:
Why is it important for the marketing department to work closely with the claims department?
Answer:
Because the claims department and the marketing department both represent the insurer to the public
and marketing promises need to match real claims resolutions
Question:
What is the title of an individual that works at a branch claims facility and directly supervises
adjusters?
Answer:
A line supervisor
Question:
Which of the following terms specifically describes actions that focus more on avoiding and reducing
HARM caused by risk, rather than finances or other aspects of risk?
Answer:
Risk control
Question:
Which of the following is a basic element of a valid casualty or property claim?
Answer:
All of the answer provided are correct.
Question:
Under what circumstances do the courts serve as the ultimate interpreter of a policy contract?
Answer:
The courts are always the ultimate interpreter of a policy contract
, Question:
Which type of policy would extend coverage for liability claims that are brought over a policy period,
even if the liable action occurred at a earlier date?
Answer:
Claims-made policies
Question:
Which of the following is not a party central to an insurance policy?
Answer:
The follower
Question:
A risk control technique must have which of the following aspects?
Answer:
A specified exposure AND a specified perspective
Question:
How does the corporate claims office differ from the branch claims facility?
Answer:
The corporate claims office makes big picture decisions while the branch claims facility primarily
accepts claims.
Question:
If at any point it is determined that an insured has intentionally concealed information or acted
fraudulently, which of the following actions usually takes place?
Answer:
The entire policy will be void
Question:
What is typically the first step of the claims process?
Answer:
The insured or a third party notifies the insurer of a loss.
Question:
Which of the following is a specific prerequisite of an indirect loss?
Answer:
A direct loss
update 2026/2027
Question:
The best way to get the most accurate and illuminating information from a witness is to do which of
the following?
Answer:
Get a signed statement from the witness as soon as possible
Question:
Why is it important for the marketing department to work closely with the claims department?
Answer:
Because the claims department and the marketing department both represent the insurer to the public
and marketing promises need to match real claims resolutions
Question:
What is the title of an individual that works at a branch claims facility and directly supervises
adjusters?
Answer:
A line supervisor
Question:
Which of the following terms specifically describes actions that focus more on avoiding and reducing
HARM caused by risk, rather than finances or other aspects of risk?
Answer:
Risk control
Question:
Which of the following is a basic element of a valid casualty or property claim?
Answer:
All of the answer provided are correct.
Question:
Under what circumstances do the courts serve as the ultimate interpreter of a policy contract?
Answer:
The courts are always the ultimate interpreter of a policy contract
, Question:
Which type of policy would extend coverage for liability claims that are brought over a policy period,
even if the liable action occurred at a earlier date?
Answer:
Claims-made policies
Question:
Which of the following is not a party central to an insurance policy?
Answer:
The follower
Question:
A risk control technique must have which of the following aspects?
Answer:
A specified exposure AND a specified perspective
Question:
How does the corporate claims office differ from the branch claims facility?
Answer:
The corporate claims office makes big picture decisions while the branch claims facility primarily
accepts claims.
Question:
If at any point it is determined that an insured has intentionally concealed information or acted
fraudulently, which of the following actions usually takes place?
Answer:
The entire policy will be void
Question:
What is typically the first step of the claims process?
Answer:
The insured or a third party notifies the insurer of a loss.
Question:
Which of the following is a specific prerequisite of an indirect loss?
Answer:
A direct loss
