Claims handling Verified Exam Questions and Answers Latest update
2026/2027
Question:
Interface between claims and underwriting
Answer:
Report wordings that are causing problems with the interpretation Advise clarity of new wordings
Provide up-to-date claims data Liaise if claim is outside of scope Should share view about commercial
pressures to settle certain claims
Question:
Interface between claims and outwards reinsurance
Answer:
Provide adequate data to reinsurers Code losses accurately Keep claims data up to date
Question:
Interface between claims and complaints
Answer:
Provide clear information about handling Complaints should produce advice on regulatory
information
Question:
Interface between claims and management information (MI)
Answer:
Should input any system design changes with claims Should review reports w/ claims to ensure data is
being reported properly Liaise over outsourcing of claims Liaise if claims go into litigation Should
work with u/ws and claims in any wordings
Question:
Interface between claims and Compliance
Answer:
Claims handlers are appropriately trained and authorised Staff should be aware of regulatory
requirements
, Question:
Interface between claims and marketing
Answer:
Products have not been understood clearly due to marketing so try and fix it Should use claims as a
publicity tool
Question:
Interface between senior management/ board and claims
Answer:
Report large claims Report matters of wider importance to the company
Question:
Interface between finance and claims
Answer:
Ensure early warning to given of large individual payments being made Liaise in the case of high
volumes of claims
Question:
First advice or first notification
Answer:
The broker is usually the first point of contact for a claim and they must gather as much information as
possible and then work out which insurers need to be advised.
Question:
The brokers role is to
Answer:
Provide updated information to insurers, as provided by the claims and any experts appointed
Negotiate on behalf of the their client Received any claims funds for onward transmission to their
client
Question:
Lloyds market
Answer:
Lloyds claims scheme
Question:
IUA company market (marine and avaition)
Answer:
IUA claims handling agreements
2026/2027
Question:
Interface between claims and underwriting
Answer:
Report wordings that are causing problems with the interpretation Advise clarity of new wordings
Provide up-to-date claims data Liaise if claim is outside of scope Should share view about commercial
pressures to settle certain claims
Question:
Interface between claims and outwards reinsurance
Answer:
Provide adequate data to reinsurers Code losses accurately Keep claims data up to date
Question:
Interface between claims and complaints
Answer:
Provide clear information about handling Complaints should produce advice on regulatory
information
Question:
Interface between claims and management information (MI)
Answer:
Should input any system design changes with claims Should review reports w/ claims to ensure data is
being reported properly Liaise over outsourcing of claims Liaise if claims go into litigation Should
work with u/ws and claims in any wordings
Question:
Interface between claims and Compliance
Answer:
Claims handlers are appropriately trained and authorised Staff should be aware of regulatory
requirements
, Question:
Interface between claims and marketing
Answer:
Products have not been understood clearly due to marketing so try and fix it Should use claims as a
publicity tool
Question:
Interface between senior management/ board and claims
Answer:
Report large claims Report matters of wider importance to the company
Question:
Interface between finance and claims
Answer:
Ensure early warning to given of large individual payments being made Liaise in the case of high
volumes of claims
Question:
First advice or first notification
Answer:
The broker is usually the first point of contact for a claim and they must gather as much information as
possible and then work out which insurers need to be advised.
Question:
The brokers role is to
Answer:
Provide updated information to insurers, as provided by the claims and any experts appointed
Negotiate on behalf of the their client Received any claims funds for onward transmission to their
client
Question:
Lloyds market
Answer:
Lloyds claims scheme
Question:
IUA company market (marine and avaition)
Answer:
IUA claims handling agreements
