PHR CERTIFICATION EVALUATION QUESTIONS
AND ANSWERS SET A+
✔✔Program evaluation and review technique (PERT) chart - ✔✔Project management
tool used to schedule, organize, and coordinate tasks within a project.
✔✔Project - ✔✔Series of tasks and activities that has a stated goal and objectives, a
schedule with defined start and end dates, and a budget that sets limits on the use of
monetary and human resources.
✔✔Promotion - ✔✔Techniques for communicating information about products to
consumers.
✔✔Public comment period - ✔✔Time allowed for the public to express its views and
concerns regarding an action of a regulatory agency.
✔✔Qualitative analysis - ✔✔Based on research that supplies non-numeric data, for
example, through the use of interviews, open-ended survey questions, and other
methods that gather attitudes, opinions, and feelings.
✔✔Quantitative analysis - ✔✔Seeks to obtain easily quantifiable data on a limited
number of measurement points.
✔✔Quorum - ✔✔Number of members of an organization that have to be present before
official business may be conducted.
✔✔Range - ✔✔Distance between highest and lowest scores in a set of data.
✔✔Regression analysis - ✔✔Statistical method used to predict a variable from one or
more predictor variables.
,✔✔Regulation - ✔✔Rule or order issued by a government agency; often has the force
of law.
✔✔Reliability - ✔✔Ability of an instrument to measure consistently.
✔✔Request for proposal (RFP) - ✔✔Written request asking vendors to propose
solutions and prices that fit a customer's requirements.
✔✔Research and development (R&D) - ✔✔That part of an organization charged with
designing and developing products, processes, and services to meet market needs.
✔✔Resolution - ✔✔Legislative measure limited in effect to either the Congress or one of
its chambers.
✔✔Return on investment (ROI) - ✔✔Ratio of incremental value (value received minus
cost to create value) of an investment to its cost multipled by 100%; measures the
economic return on a project or investment.
✔✔Sales - ✔✔Business function responsible for selling an organization's product to the
marketplace.
✔✔Sample - ✔✔Portion of a population used to draw conclusions regarding an entire
population.
✔✔Sarbanes - Oxley Act (SOX) - ✔✔Act that changed corporate governance and
reporting standards and underscored board of director's responsibility to help ensure
financial accountability, accuracy, and compliance.
✔✔Scheduling - ✔✔To an operations department, the act of detailed planning; based
upon incoming orders, order history, and forecasts of future demand.
✔✔Secondary research - ✔✔Uses data already gathered by others and reported in
various sources.
✔✔Short-term objectives - ✔✔Milestones that must be achieved, usually within six
months to one year, in order to reach long-term objectives.
✔✔Span of control - ✔✔Refers to the number of individuals who report to a supervisor.
✔✔Staff units - ✔✔Work groups that assist line units by providing specialized services,
such as HR.
✔✔Standard deviation - ✔✔Measure that indicates how much scores in a set of data
are spread out around a mean or average.
, ✔✔Standards - ✔✔For an operations department, provide the yardstick by which the
amount and quality of output are measured.
✔✔Strategic business management - ✔✔Processes and activities used to formulate HR
objectives, practices, and policies.
✔✔Strategic planning - ✔✔Process that helps an organization focus on how to succeed
in the future by evaluating the organization's current status, where it would like to be,
and how to get there.
✔✔Strategies - ✔✔Provide the direction that enables an organization to achieve its
long-term objectives.
✔✔Supply chain - ✔✔Network that delivers products and services from raw materials to
end customers through an engineered flow of information, physical distibution, and
cash.
✔✔SWOT analysis - ✔✔Process for evaluating an organization's current strengths,
weaknesses, opportunities, and threats.
✔✔Validity - ✔✔Ability of an instrument to measure what it is intended to measure.
✔✔Values - ✔✔Describe what is important to an organization, dictate employee
behavior, and create the organization's culture.
✔✔Veto - ✔✔Action of canceling or postponing a decision or bill.
✔✔Vision statement - ✔✔Vivid, guiding image or an organization's desired future.
✔✔Zero-based budgeting - ✔✔Form of budgeting that requires that expenditures be
justified for each new period.
✔✔ADA Amendments Act (ADAAA) - ✔✔Amendments to Americans with Disabilities
Act covering the definition of individuals regarded as having a disability, mitigating
measures, and other rules of construction to guide the analysis of what constitutes a
disability.
✔✔Adverse impact - ✔✔Occurs when the selection rate for an employment decision
works to the disadvantage of a protected class; also known as disparate impact.
✔✔Affirmative action (AA) - ✔✔Practice in which employers make efforts to increase
the presence of women, miniorities, covered veterans, and disabled individuals in the
workplace and take positive steps to correct their underutilization.
AND ANSWERS SET A+
✔✔Program evaluation and review technique (PERT) chart - ✔✔Project management
tool used to schedule, organize, and coordinate tasks within a project.
✔✔Project - ✔✔Series of tasks and activities that has a stated goal and objectives, a
schedule with defined start and end dates, and a budget that sets limits on the use of
monetary and human resources.
✔✔Promotion - ✔✔Techniques for communicating information about products to
consumers.
✔✔Public comment period - ✔✔Time allowed for the public to express its views and
concerns regarding an action of a regulatory agency.
✔✔Qualitative analysis - ✔✔Based on research that supplies non-numeric data, for
example, through the use of interviews, open-ended survey questions, and other
methods that gather attitudes, opinions, and feelings.
✔✔Quantitative analysis - ✔✔Seeks to obtain easily quantifiable data on a limited
number of measurement points.
✔✔Quorum - ✔✔Number of members of an organization that have to be present before
official business may be conducted.
✔✔Range - ✔✔Distance between highest and lowest scores in a set of data.
✔✔Regression analysis - ✔✔Statistical method used to predict a variable from one or
more predictor variables.
,✔✔Regulation - ✔✔Rule or order issued by a government agency; often has the force
of law.
✔✔Reliability - ✔✔Ability of an instrument to measure consistently.
✔✔Request for proposal (RFP) - ✔✔Written request asking vendors to propose
solutions and prices that fit a customer's requirements.
✔✔Research and development (R&D) - ✔✔That part of an organization charged with
designing and developing products, processes, and services to meet market needs.
✔✔Resolution - ✔✔Legislative measure limited in effect to either the Congress or one of
its chambers.
✔✔Return on investment (ROI) - ✔✔Ratio of incremental value (value received minus
cost to create value) of an investment to its cost multipled by 100%; measures the
economic return on a project or investment.
✔✔Sales - ✔✔Business function responsible for selling an organization's product to the
marketplace.
✔✔Sample - ✔✔Portion of a population used to draw conclusions regarding an entire
population.
✔✔Sarbanes - Oxley Act (SOX) - ✔✔Act that changed corporate governance and
reporting standards and underscored board of director's responsibility to help ensure
financial accountability, accuracy, and compliance.
✔✔Scheduling - ✔✔To an operations department, the act of detailed planning; based
upon incoming orders, order history, and forecasts of future demand.
✔✔Secondary research - ✔✔Uses data already gathered by others and reported in
various sources.
✔✔Short-term objectives - ✔✔Milestones that must be achieved, usually within six
months to one year, in order to reach long-term objectives.
✔✔Span of control - ✔✔Refers to the number of individuals who report to a supervisor.
✔✔Staff units - ✔✔Work groups that assist line units by providing specialized services,
such as HR.
✔✔Standard deviation - ✔✔Measure that indicates how much scores in a set of data
are spread out around a mean or average.
, ✔✔Standards - ✔✔For an operations department, provide the yardstick by which the
amount and quality of output are measured.
✔✔Strategic business management - ✔✔Processes and activities used to formulate HR
objectives, practices, and policies.
✔✔Strategic planning - ✔✔Process that helps an organization focus on how to succeed
in the future by evaluating the organization's current status, where it would like to be,
and how to get there.
✔✔Strategies - ✔✔Provide the direction that enables an organization to achieve its
long-term objectives.
✔✔Supply chain - ✔✔Network that delivers products and services from raw materials to
end customers through an engineered flow of information, physical distibution, and
cash.
✔✔SWOT analysis - ✔✔Process for evaluating an organization's current strengths,
weaknesses, opportunities, and threats.
✔✔Validity - ✔✔Ability of an instrument to measure what it is intended to measure.
✔✔Values - ✔✔Describe what is important to an organization, dictate employee
behavior, and create the organization's culture.
✔✔Veto - ✔✔Action of canceling or postponing a decision or bill.
✔✔Vision statement - ✔✔Vivid, guiding image or an organization's desired future.
✔✔Zero-based budgeting - ✔✔Form of budgeting that requires that expenditures be
justified for each new period.
✔✔ADA Amendments Act (ADAAA) - ✔✔Amendments to Americans with Disabilities
Act covering the definition of individuals regarded as having a disability, mitigating
measures, and other rules of construction to guide the analysis of what constitutes a
disability.
✔✔Adverse impact - ✔✔Occurs when the selection rate for an employment decision
works to the disadvantage of a protected class; also known as disparate impact.
✔✔Affirmative action (AA) - ✔✔Practice in which employers make efforts to increase
the presence of women, miniorities, covered veterans, and disabled individuals in the
workplace and take positive steps to correct their underutilization.
