NHA - CMAA Chapter 1 Scheduling Exam
Questions & Answers (Grade A+)
scheduling challenge -
correct answer ✅matching the need of the patient to the
preferences of provider along with space in the facility and the
duration of the visits
what to do before scheduling an appointment -
correct answer ✅-make sure the provider, equipment, and room is
available
-know how long the procedure takes (this affects reimbursement)
computer scheduling -
correct answer ✅-primary means of scheduling
-patient first name, last name, DOB is needed and must be accurate
-can track future appointments + print provider schedule, displays
available times, length/type of visit
appointment books -
correct answer ✅-include the patient name, phone number,
reason for visit
-use a pencil for paper books
-should accurately reflect the providers schedule
, NHA - CMAA Chapter 1 Scheduling Exam
Questions & Answers (Grade A+)
wave booking -
correct answer ✅-patients are scheduled at the same time
-creates short term flexibility
-seen in order of arrival
modified wave booking -
correct answer ✅-could have 2 patients come at 9:00am and one
at 9:30am. Cycle repeats throughout the day
-have patients arrive at intervals in first half of the hour, none for
second half
double booking -
correct answer ✅-scheduling two patients to see the same
physician at the same time
-not a good scheduling format unless 5 minute appointments
Stream/time-specific scheduling -
correct answer ✅-scheduling patients for specific times at specific
intervals
-amount of time depends on reason for visit
Questions & Answers (Grade A+)
scheduling challenge -
correct answer ✅matching the need of the patient to the
preferences of provider along with space in the facility and the
duration of the visits
what to do before scheduling an appointment -
correct answer ✅-make sure the provider, equipment, and room is
available
-know how long the procedure takes (this affects reimbursement)
computer scheduling -
correct answer ✅-primary means of scheduling
-patient first name, last name, DOB is needed and must be accurate
-can track future appointments + print provider schedule, displays
available times, length/type of visit
appointment books -
correct answer ✅-include the patient name, phone number,
reason for visit
-use a pencil for paper books
-should accurately reflect the providers schedule
, NHA - CMAA Chapter 1 Scheduling Exam
Questions & Answers (Grade A+)
wave booking -
correct answer ✅-patients are scheduled at the same time
-creates short term flexibility
-seen in order of arrival
modified wave booking -
correct answer ✅-could have 2 patients come at 9:00am and one
at 9:30am. Cycle repeats throughout the day
-have patients arrive at intervals in first half of the hour, none for
second half
double booking -
correct answer ✅-scheduling two patients to see the same
physician at the same time
-not a good scheduling format unless 5 minute appointments
Stream/time-specific scheduling -
correct answer ✅-scheduling patients for specific times at specific
intervals
-amount of time depends on reason for visit
