CMAA Chapter 1 & 2 Exam Questions &
Answers (Grade A+)
Which of the following describes double-booking patients? -
correct answer ✅Scheduling three patients at the same time for
the same provider
When greeting a patient at the reception desk, the medical
administrative assistant observes that the patient is diaphoretic and
is coughing excessively. Which of the following actions should the
assistant take? -
correct answer ✅Escort the patient to an exam room to wait for
the provider
Which of the following is the party who is financially responsible for
payment? -
correct answer ✅Guarantor
A patient should sign which of the following forms in order to
authorize payment directly to the provider from a third-party
payer? -
correct answer ✅Assignment of benefits
Which of the following informs patients that the practice will
charge a fee for a no-show? -
correct answer ✅Financial policy
, CMAA Chapter 1 & 2 Exam Questions &
Answers (Grade A+)
Which of the following describes an urgent referral? -
correct answer ✅It takes 24 hr to receive approval and is for a
non-life threatening condition.
Which of the following patient information is required on the
encounter form? -
correct answer ✅Account number
After opening the office and disarming the security system, the
medical administrative assistant retrieves several voicemails. Which
of the following messages should the assistant address first? -
correct answer ✅A patient calling to report high blood glucose
levels and rapid breathing.
Which of the following documents identifies what procedures are
allowed if a patient becomes unable to communicate medical
decisions? -
correct answer ✅Advance directives
Which of the following forms is used for billing purposes and must
be attached to the patient's chart for the provider to complete? -
correct answer ✅Encounter form
Answers (Grade A+)
Which of the following describes double-booking patients? -
correct answer ✅Scheduling three patients at the same time for
the same provider
When greeting a patient at the reception desk, the medical
administrative assistant observes that the patient is diaphoretic and
is coughing excessively. Which of the following actions should the
assistant take? -
correct answer ✅Escort the patient to an exam room to wait for
the provider
Which of the following is the party who is financially responsible for
payment? -
correct answer ✅Guarantor
A patient should sign which of the following forms in order to
authorize payment directly to the provider from a third-party
payer? -
correct answer ✅Assignment of benefits
Which of the following informs patients that the practice will
charge a fee for a no-show? -
correct answer ✅Financial policy
, CMAA Chapter 1 & 2 Exam Questions &
Answers (Grade A+)
Which of the following describes an urgent referral? -
correct answer ✅It takes 24 hr to receive approval and is for a
non-life threatening condition.
Which of the following patient information is required on the
encounter form? -
correct answer ✅Account number
After opening the office and disarming the security system, the
medical administrative assistant retrieves several voicemails. Which
of the following messages should the assistant address first? -
correct answer ✅A patient calling to report high blood glucose
levels and rapid breathing.
Which of the following documents identifies what procedures are
allowed if a patient becomes unable to communicate medical
decisions? -
correct answer ✅Advance directives
Which of the following forms is used for billing purposes and must
be attached to the patient's chart for the provider to complete? -
correct answer ✅Encounter form
