CMAA Exam Questions & Answers
(Grade A+)
Which of the following items should a medical administrative
assistant forward to a provider who is away from the office? -
correct answer ✅Urgent mail
A medical administrative assistant is preparing to mail a medical
device to a patient. Which of the following types of extra services
should the assistant use to ensure the package has protection
against loss or damage of up to $5,000? -
correct answer ✅Insured Mail
Insured mail is an extra service providing protection against loss or
damage of up to $5,000.
Which of the following tasks should a medical administrative
assistant perform? -
correct answer ✅Complete an inventory list of office supplies.
The assistant should complete an inventory of office supplies.
A medical administrative assistant is creating an appointment for a
patient. Which of the following actions should the assistant take
,CMAA Exam Questions & Answers
(Grade A+)
first? -
correct answer ✅Confirm the patient or caller's identity.
Confirming the patient or caller identity is the first step taken by the
assistant and is important in avoiding duplicate records and
verifying identifiers, such as name and date of birth.
A medical administrative assistant discovers two charts that they
suspect are for the same patient. Which of the following are two
identifiers the assistant should check to ensure the two charts are
for the same patient? -
correct answer ✅Patient's last name and date of birth
The assistant should check the patient's last name and date of birth
to ensure the two charts are for the same patient.
Which of the following is the process of determining how long
specific account balances have been outstanding? -
correct answer ✅Account aging
The process of determining how long specific account balances
have been outstanding is called account aging.
,CMAA Exam Questions & Answers
(Grade A+)
A medical administrative assistant is interacting with a patient who
is uncooperative and is displaying emotional distress due to an
extended wait time to see the provider. Which of the following
actions should the assistant take? -
correct answer ✅Express empathy to the patient.
The assistant should express empathy to the patient.
Which of the following types of consent should a medical
administrative assistant rely upon when a patient cannot speak for
themselves due to a medical emergency? -
correct answer ✅Implied
Implied consent involves the patient consenting by nonverbal
action or conduct, such as when the patient cannot speak for
themselves due to a medical emergency.
Which of the following involves groups of health care providers
working in collaboration to provide high-quality patient care to
Medicare recipients? -
correct answer ✅Accountable Care Organization (ACO)
, CMAA Exam Questions & Answers
(Grade A+)
An ACO involves groups of health care providers working together
to coordinate high-quality patient care for Medicare recipients.
A third-party payer is requesting documentation to support billed
services. Which of the following is the appropriate document the
medical administrative assistant should forward to the third-party
payer? -
correct answer ✅Progress Notes
Progress notes are part of the medical chart and include
documentation pertaining to diagnostic findings. These documents
are authorized to be forwarded to third-party payers to support
billed services.
A medical administrative assistant is verifying a patient's insurance
coverage. After making a photocopy of the patient's insurance card,
which of the following actions should the assistant take next? -
correct answer ✅Add the date to the photocopy of the card.
The next step the assistant should take is timestamping the date
the copy was made or writing in the date on the copy.
(Grade A+)
Which of the following items should a medical administrative
assistant forward to a provider who is away from the office? -
correct answer ✅Urgent mail
A medical administrative assistant is preparing to mail a medical
device to a patient. Which of the following types of extra services
should the assistant use to ensure the package has protection
against loss or damage of up to $5,000? -
correct answer ✅Insured Mail
Insured mail is an extra service providing protection against loss or
damage of up to $5,000.
Which of the following tasks should a medical administrative
assistant perform? -
correct answer ✅Complete an inventory list of office supplies.
The assistant should complete an inventory of office supplies.
A medical administrative assistant is creating an appointment for a
patient. Which of the following actions should the assistant take
,CMAA Exam Questions & Answers
(Grade A+)
first? -
correct answer ✅Confirm the patient or caller's identity.
Confirming the patient or caller identity is the first step taken by the
assistant and is important in avoiding duplicate records and
verifying identifiers, such as name and date of birth.
A medical administrative assistant discovers two charts that they
suspect are for the same patient. Which of the following are two
identifiers the assistant should check to ensure the two charts are
for the same patient? -
correct answer ✅Patient's last name and date of birth
The assistant should check the patient's last name and date of birth
to ensure the two charts are for the same patient.
Which of the following is the process of determining how long
specific account balances have been outstanding? -
correct answer ✅Account aging
The process of determining how long specific account balances
have been outstanding is called account aging.
,CMAA Exam Questions & Answers
(Grade A+)
A medical administrative assistant is interacting with a patient who
is uncooperative and is displaying emotional distress due to an
extended wait time to see the provider. Which of the following
actions should the assistant take? -
correct answer ✅Express empathy to the patient.
The assistant should express empathy to the patient.
Which of the following types of consent should a medical
administrative assistant rely upon when a patient cannot speak for
themselves due to a medical emergency? -
correct answer ✅Implied
Implied consent involves the patient consenting by nonverbal
action or conduct, such as when the patient cannot speak for
themselves due to a medical emergency.
Which of the following involves groups of health care providers
working in collaboration to provide high-quality patient care to
Medicare recipients? -
correct answer ✅Accountable Care Organization (ACO)
, CMAA Exam Questions & Answers
(Grade A+)
An ACO involves groups of health care providers working together
to coordinate high-quality patient care for Medicare recipients.
A third-party payer is requesting documentation to support billed
services. Which of the following is the appropriate document the
medical administrative assistant should forward to the third-party
payer? -
correct answer ✅Progress Notes
Progress notes are part of the medical chart and include
documentation pertaining to diagnostic findings. These documents
are authorized to be forwarded to third-party payers to support
billed services.
A medical administrative assistant is verifying a patient's insurance
coverage. After making a photocopy of the patient's insurance card,
which of the following actions should the assistant take next? -
correct answer ✅Add the date to the photocopy of the card.
The next step the assistant should take is timestamping the date
the copy was made or writing in the date on the copy.
