CMAA Scheduling Exam Questions &
Answers (Grade A+)
Purpose of a matrix -
correct answer ✅Indicate when the provider is not able to see
patients
A patient requests a follow up visit for an unavailable time slot, you
should? -
correct answer ✅Schedule an appointment closest to the required
time
Before scheduling a patient for surgery, the CMAA must verify
which of the following? -
correct answer ✅Completion of any pre-surgery laboratory results
What is the primary reason for a CMAA to document "no shows"
and cancellations with less than 24 hour notice? -
correct answer ✅To maintain scheduling integrity
Who is responsible for obtaining pre-authorization for in-patient
hospitalizations? -
correct answer ✅The provider or his/her designee who is
admitting the patient
, CMAA Scheduling Exam Questions &
Answers (Grade A+)
Several patients cancel their appointments for the day;what is the
first action the CMAA should take? -
correct answer ✅Contact the patients who are on the waiting list
A patient is hesitant to provide health information and returns an
incomplete patient registration form;which of the following is
appropriate action for the CMAA to take? -
correct answer ✅Assure the patient that all their information is
kept confidential
Where should a CMAA document patient cancellations -
correct answer ✅In the progress notes. In the patient chart
Which of the following is mist likely the result in adequate patient
flow? -
correct answer ✅Wave scheduling
A patient presents to the office with flu like symptoms;which of the
following actions should the CMAA take first? -
correct answer ✅Ask for demographic information
Answers (Grade A+)
Purpose of a matrix -
correct answer ✅Indicate when the provider is not able to see
patients
A patient requests a follow up visit for an unavailable time slot, you
should? -
correct answer ✅Schedule an appointment closest to the required
time
Before scheduling a patient for surgery, the CMAA must verify
which of the following? -
correct answer ✅Completion of any pre-surgery laboratory results
What is the primary reason for a CMAA to document "no shows"
and cancellations with less than 24 hour notice? -
correct answer ✅To maintain scheduling integrity
Who is responsible for obtaining pre-authorization for in-patient
hospitalizations? -
correct answer ✅The provider or his/her designee who is
admitting the patient
, CMAA Scheduling Exam Questions &
Answers (Grade A+)
Several patients cancel their appointments for the day;what is the
first action the CMAA should take? -
correct answer ✅Contact the patients who are on the waiting list
A patient is hesitant to provide health information and returns an
incomplete patient registration form;which of the following is
appropriate action for the CMAA to take? -
correct answer ✅Assure the patient that all their information is
kept confidential
Where should a CMAA document patient cancellations -
correct answer ✅In the progress notes. In the patient chart
Which of the following is mist likely the result in adequate patient
flow? -
correct answer ✅Wave scheduling
A patient presents to the office with flu like symptoms;which of the
following actions should the CMAA take first? -
correct answer ✅Ask for demographic information
