Questions and Answers rated A+
Primary role of a PSW - correct answer Assist clients with activities of daily living (ADLs)
Action if a client refuses care - correct answer Respect their decision and report it to the nurse
Communication approach that builds trust - correct answer Listening actively and respectfully
Active listening - correct answer Paying full attention and responding appropriately
Response to a client upset and crying - correct answer Offer emotional support and listen
Importance of non-verbal communication - correct answer It supports and enhances verbal
communication
Subjective data example - correct answer Client says 'I feel dizzy'
Confidentiality - correct answer Keeping private information secure
Documentation of care - correct answer Record facts only
Cultural competence - correct answer Respecting diverse beliefs and practices
Right to refuse for clients - correct answer They may decline any service or care