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LATEST EXAM 2026/2027
What is the correct order of stages of accomplishing org change
A) identifying, planning, implementing, evaluating
B) planning, identifying, evaluating, implementation
C) evaluation, planning, implementation, identifying
D) planning, evaluating, identifying, implementation - CORRECT ANSWER-A
,Boards make better decisions if they use information that is
A) readily available on their website
B) generated from computer studies of departmental activity reports
C) summarized in graphs
D) focused on measurable outcomes of service quality and economic vitality -
CORRECT ANSWER-D
The central role of the HCO board includes all of the following except
A) setting the strategic plan and service values of the organization
B) support for assessing changing market needs
C) support in managing important service programs or departments
D) assuring the recruitment, hiring, support and reward of the CEO - CORRECT
ANSWER-C
The first role of the governing body is to:
A) manage inputs of the HCO to achieve outputs that are its goals
B) recruit members who understand the health services field
C) set objectives and develop policy to guide the organization in achieving its
mission
D) develop the operating plan and monitor departmental performance - CORRECT
ANSWER-C
Internal members of the healthcare organization governing body:
A) serve on an ad HCO basis and are rarely voting members
B) are kept to a minimum due to confidentiality concerns
C) often include the CEO, medical director and CFO
,D) often include the executive staff in planning and information management -
CORRECT ANSWER-C
In assessing the advantages of using a focus group over a survey to evaluate a
program, one could say focus groups :
A) are likely to use a larger sample size
B) are more useful in designing improvements to a program
C) are more precise in designing improvements to a program
D) are useful only when maintaining objectivity in NOT important - CORRECT
ANSWER-B
From a marketing point of view, the development of standards, clinical pathways,
clinical guidelines, and protocols can all be viewed as efforts to deal with whic
unique aspect of service delivery:
A) inseparability
B) intangibility
C) heterogeneity (variation)
D) perishability - CORRECT ANSWER-C
What purpose to market plans fulfill for the HCO
A) provide a business plan as a subset of the marketing plan
B) present general goals for the organization to attain in 3-5 yrs
C) develop promotion methods to be used in obtaining HCO objectives
D) provide specific objectives for utilization attainment the next fiscal year -
CORRECT ANSWER-D
Five functions of marketing are:
, A) identifying markets, promoting the HCO, recruiting providers, managing
external relationships, patient selection
B) identifying markets, health promotion, managing external relationships, patient
section, attracting capable workers
C) identifying markets, promoting the HCO, managing external relationships,
convincing patients to select the HCO, attracting capable workers
D) identifying markets, promoting the HCO, managing external relationships,
strategic planning, physician recruitment - CORRECT ANSWER-C
Forecasting need for HR by focusing on specific position openings that are likely
to occur and using these for planning is called:
A) demand-pull
B) supply-push
C) succession analysis
D) transition matrix - CORRECT ANSWER-A
A HCO should use which of the following sequential processes to help establish
HR objectives and policies
A) analyze the current HR situation, forecast demand, reconcile budget, forecast
supply
B) design recruitment and selection activities, develop a comp plan, establish
appraisal systems
C) determine best job structure, perform job evaluation, establish training and
development plan
D) conduct job analysis, determine best job structure, establish HR information
system - CORRECT ANSWER-A
According to the Code of Ethics, one way executives can avoid or minimize
negative implications of conflict of interest is: