CPRP EXAM SCRIPT 2026 TEST PAPER SOLVED
QUESTIONS AND SOLUTIONS
◉ In-service training should. Answer: focus on individual employee
performance, knowledge, and skill development and should align
abilities and ideas to reach organizational goals.
Can also be used to update employees on new policies, procuedres,
and agency activities.
◉ Part-time staff advocacy can be enhanced through.... Answer:
Strong customer service training
employee training and development
managers who work to engage and motivate their staff
an agency that shows that is cares for its staff
◉ Marketing plan. Answer: written document that assesses the
current state of marketing as well as its future direction.
◉ Executive summary. Answer: Summarizes the entire marketing
plan. Relatively short and may be the only part read by some people.
Should be written last but placed at the front of the document.
,◉ Situational analysis. Answer: Evaluates the internal and external
environment in which the agency is operating. Where the agency
considers what products it provides as well as those provided by
other agencies. SWOT analysis, demand, trends, economic climate,
and examination of the branding and positioning of the agency
◉ Customer analysis. Answer: Most important section of marketing
plan. Identifies market segments within the community and
establishes target markets for key programs and facilities.
◉ Marketing and branding goals and strategies. Answer: Short and
long-term marketing goals established based on data collected.
Goals provide a general direction and the marketing strategies detail
how the goals will be accomplished. Often includes a detailed
advertising plan, sponsorship plan, and other working documents
used throughout the year.
◉ Implementation, monitoring, and evaluation. Answer: A
marketing plan should be implemented, monitored, and evaluated to
guide the budget and monitor for effectiveness along the way.
◉ What are 5 ways to provide information to the public?. Answer: 1.
News releases
2. Printed materials
3. Websites
,4. Apps
5. Social media
◉ Financial management. Answer: overall coordination of financial
resources including developing a budget, determining how to
acquire and use alternative funds to meet organizational goals and
objectives, and understanding processes for purchasing and
handling cash
◉ Name 4 ways that financial and/or operating data is collected in
parks and rec. Answer: 1. Attendance figures
2. Room counts
3. Cash reports
4. Maintenance reports
◉ Maintenance reports show... (3 things). Answer: 1. Work flow
2. Productivity
3. repairs made
◉ Room counts. Answer: show facility use patterns, demonstrate to
what capacity the facility is actually being used.
, ◉ Cash reports. Answer: reveal how many people come to a facility,
how much admission they are paying, and how much in goods and
services they are purchasing
◉ Attendance figures. Answer: necessary to predict future program
participation, justify increasing or decreasing staff, or defending
budget increase
◉ SWOT analysis. Answer: strengths, weaknesses, opportunities,
threats
◉ What are some devices and techniques that can be used to
establish a systematic accounting system for cash-handling practices
that will discourage dishonesty, reduce potential corruption, and
avoid participant criticism?. Answer: 1. Post a schedule of fees in
plain sight at all locations
2. Require at least two employees at admission entrances
3. Rotate attendants
4. Schedule frequent, unannounced visits by supervisors
◉ True or false: a cash register is an acceptable control device for
cash-handling procedures when only one employee is working.
Answer: True
QUESTIONS AND SOLUTIONS
◉ In-service training should. Answer: focus on individual employee
performance, knowledge, and skill development and should align
abilities and ideas to reach organizational goals.
Can also be used to update employees on new policies, procuedres,
and agency activities.
◉ Part-time staff advocacy can be enhanced through.... Answer:
Strong customer service training
employee training and development
managers who work to engage and motivate their staff
an agency that shows that is cares for its staff
◉ Marketing plan. Answer: written document that assesses the
current state of marketing as well as its future direction.
◉ Executive summary. Answer: Summarizes the entire marketing
plan. Relatively short and may be the only part read by some people.
Should be written last but placed at the front of the document.
,◉ Situational analysis. Answer: Evaluates the internal and external
environment in which the agency is operating. Where the agency
considers what products it provides as well as those provided by
other agencies. SWOT analysis, demand, trends, economic climate,
and examination of the branding and positioning of the agency
◉ Customer analysis. Answer: Most important section of marketing
plan. Identifies market segments within the community and
establishes target markets for key programs and facilities.
◉ Marketing and branding goals and strategies. Answer: Short and
long-term marketing goals established based on data collected.
Goals provide a general direction and the marketing strategies detail
how the goals will be accomplished. Often includes a detailed
advertising plan, sponsorship plan, and other working documents
used throughout the year.
◉ Implementation, monitoring, and evaluation. Answer: A
marketing plan should be implemented, monitored, and evaluated to
guide the budget and monitor for effectiveness along the way.
◉ What are 5 ways to provide information to the public?. Answer: 1.
News releases
2. Printed materials
3. Websites
,4. Apps
5. Social media
◉ Financial management. Answer: overall coordination of financial
resources including developing a budget, determining how to
acquire and use alternative funds to meet organizational goals and
objectives, and understanding processes for purchasing and
handling cash
◉ Name 4 ways that financial and/or operating data is collected in
parks and rec. Answer: 1. Attendance figures
2. Room counts
3. Cash reports
4. Maintenance reports
◉ Maintenance reports show... (3 things). Answer: 1. Work flow
2. Productivity
3. repairs made
◉ Room counts. Answer: show facility use patterns, demonstrate to
what capacity the facility is actually being used.
, ◉ Cash reports. Answer: reveal how many people come to a facility,
how much admission they are paying, and how much in goods and
services they are purchasing
◉ Attendance figures. Answer: necessary to predict future program
participation, justify increasing or decreasing staff, or defending
budget increase
◉ SWOT analysis. Answer: strengths, weaknesses, opportunities,
threats
◉ What are some devices and techniques that can be used to
establish a systematic accounting system for cash-handling practices
that will discourage dishonesty, reduce potential corruption, and
avoid participant criticism?. Answer: 1. Post a schedule of fees in
plain sight at all locations
2. Require at least two employees at admission entrances
3. Rotate attendants
4. Schedule frequent, unannounced visits by supervisors
◉ True or false: a cash register is an acceptable control device for
cash-handling procedures when only one employee is working.
Answer: True
