TEST BANK FOR INTERPERSONAL RELATIONSHIPS (PROFESSIONAL COMMUNICATION SKILLS FOR NURSES) 7TH EDITION BY ELIZABETH C. ARNOLD; KATHLEEN UNDERMAN BOGGS

,TEST BANK FOR INTERPERSONAL RELATIONSHIPS (PROFESSIONAL COMMUNICATION SKILLS FOR NURSES) 7TH
EDITION BY ELIZABETH C. ARNOLD; KATHLEEN UNDERMAN BOGGS



Effective communication with clients, families, and professional colleagues starts here! With Interpersonal
Relationships: Professional Communication Skills for Nurses, 7th Edition, you‘ll see how good
communication skills can lead to achieving treatment goals in health care. Clear guidelines show how you
can enhance the nurse-client relationship through proven communication strategies as well as principles
drawn from nursing, psychology, and related theoretical frameworks. And you‘ll see how to apply theory
to real-life practice with case studies, interactive exercises, and evidence-based practice studies. A two-time
winner of the AJN Book of the Year award, this book is updated to emphasize interdisciplinary
communication and QSEN competencies. From expert nursing educators Elizabeth Arnold and Kathleen
Underman Boggs, this comprehensive, market-leading text is unmatched for helping nurses develop
effective communication skills!




Table of contents

PART I: Conceptual Foundations of Interpersonal Relationships and Professional Communication
Skills

1. Theory-Based Perspectives and Contemporary Dynamics

2. Professional Guides for Nursing Communication

3. Clinical Judgment and Ethical Decision Making

4. Clarity and Safety in Communication



PART II: Essential Communication Skills

5. Developing Therapeutic Communication Skills

6. Variation in Communication Styles

7. Intercultural Communication

8. Therapeutic Communication in Groups



PART III: Therapeutic Interpersonal Relationship Skills

,9. Self-Concept in Professional Interpersonal Relationships

10. Developing Therapeutic Relationships

11. Bridges and Barriers in Therapeutic Relationships

12. Communicating with Families

13. Resolving Conflicts Between Nurse and Client



PART IV: Communicating to Foster Health Literacy and Health Promotion and Prevention of
Disease Among Diverse Populations

14. Communicating to Encourage Health Literacy and Health Promotion and Prevention of Disease

15. Health Teaching and Coaching

16. Empowerment-Oriented Communication Strategies to Reduce Stress



PART V: Accommodating Clients with Special Communication Needs

17. Communicating with Clients Experiencing Communication Deficits

18. Communicating with Children

19. Communicating with Older Adults

20. Communicating with Clients in Crisis

21. Communicating with Clients and Families at End of Life



PART VI: Collaborative and Professional Communication

22. Role Relationships and Interpersonal Communication

23. Communicating with Other Health Professionals

24. Communicating for Continuity of Care

25. Documentation in an Electronic Era

26. Communication at the Point of Care: Application of e-Health Technologies

, Chapterre1:reTheoryreBasedrePerspectivesreandreContemporaryre
DynamicsreArnold:reInterpersonalreRelationships,re7threEdition


MULTIPLEreCHOICE


1. Whenredescribingrenursingretorearegroupreofrenursingrestudents,retherenursingreinstructor
relistsreallreofretherefollowingrecharacteristicsreofrenursingreexcept
a. historicallyrenursingreisreasreoldreasremankind.
b. nursingrewasreoriginallyrepracticedreinformallyrebyrereligiousreordersrededicated
retorecarereofretheresick.
c. nursingrewasrelaterrepracticedreinretherehomerebyrefemalerecaregiversrewi
threnoreformalreeducation.
d. nursingrehasrealwaysrebeenreidentifiablereasrearedistinctreoccupation.

ANS:reA

Historically,renursingreisreasreoldreasremankind.reOriginallyrepracticedreinformallyrebyrereli
giousreordersrededicatedretorecarereofretheresickreandrelaterreinretherehomerebyrefemalerecar
egiversrewithrenoreformalreeducation,renursingrewasrenotreidentifiablereasrearedistinctreoccu
pationreuntilrethere1854reCrimeanrewar.reThere,reFlorencereNightingale‘sreNotesreonreNursi
ngreintroducedrethereworldretoretherefunctionalrerolesreofreprofessionalrenursingreandretheren
eedreforreformalreeducation.

DIF: CognitivereLevel:reComprehension
REF:rep.re1reTOP:r e StepreofrethereNursing
reProcess:reAllrephases

MSC:r e ClientreNeeds:rePsychosocialreIntegrity


2. Therenursingreprofession‘srefirstrenursereresearcher,rewhoreservedreasreanreearlyreadvocatere
forrehigh-
qualityrecarereandreusedrestatisticalredataretoredocumentrethereneedreforrehandwashingreinrep
reventingreinfection,rewas
a. AbrahamreMaslow.
b. MarthareRogers.
c. HildegardrePeplau.
d. FlorencereNightingale.

ANS:reD

Anreearlyreadvocatereforrehigh-
qualityrecare,reFlorencereNightingale‘sreusereofrestatisticalredataretoredocumentrethereneedref
orrehandwashingreinrepreventingreinfectionremarksreherreasrethereprofession‘srefirstrenurserer
esearcher.

DIF: CognitivereLevel:reKnowledge
REF:rep.re1reTOP:r e StepreofrethereNursing
reProcess:reAllrephases

MSC:r e ClientreNeeds:reManagementreofreCare