CPPB TEST CERTIFICATION EVALUATION
2026 SOLVED QUESTION SET GRADED A+
◉ defense.
Answer: this tactic tries to keep the other side on the defensive
◉ negotiation tactics.
Answer: win/win, spiraling agreements, changing of position,
gathering information, making the cake bigger
◉ win/win.
Answer: the goal of principled negotiation is that the interests of
both parties are satisfied
◉ spiraling agreements.
Answer: begin by reaching a minimum agreement even though it is
not related to the objectives and build, bit by bit, on this first
agreement
◉ changing of position.
Answer: formulate the proposals in a different way, without
changing the final result
,◉ gathering information.
Answer: ask for information from the other party to clarify their
position
◉ making the cake bigger.
Answer: offer alternatives that may be agreeable to the other party,
without changing the terms
◉ four activities of a price analysis.
Answer: 1. review the competitive prices offered
2. compare with catalog or published price data
3. compare with historical prices
4. obtain data from other jurisdictions that have procured the same
product or service
◉ Conflict resolution.
Answer: mediation, arbitration, litigation
◉ mediation.
Answer: a voluntary, flexible technique used to resolve disputes
,◉ arbitration.
Answer: a process by which a dispute between parties is presented
to one or more disinterested parties for a decision whose decision
the contending parties agree to accept with no further appear
process.
◉ litigation.
Answer: a process by which one party to a contract brings suit
against the other party in a court of law
◉ general conflict resolution skills.
Answer: communication, listening, summarize, clarify, good
speaking skills, communication side-trackers, win-win options,
brainstorming, find a fair solution
◉ communication.
Answer: conflicts are often caused by problems in communication
◉ listening.
Answer: it is important to listen carefully
◉ summarize.
Answer: when a person is finished expressing a thought, summarize
the facts and emotions behind what they have said so that they
, know you have understood what they've said and how they are
feeling.
◉ clarify.
Answer: ask questions to clarify or make clearer different parts of
the problem to make sure that you fully understand the other
person's perspective
◉ good speaking skills.
Answer: send a clear message, with a specific purpose and with
respect to the listener
◉ communication side-trackers.
Answer: don't interrupt, criticize, laugh at the other person, offer
advice or bring up your own experiences or change the subject
◉ win-win options.
Answer: an idea or suggestion in which both sides can benefit is
called a win-win option
◉ brainstorming.
Answer: the first step in problem solving is to come up with as many
ideas as possible
2026 SOLVED QUESTION SET GRADED A+
◉ defense.
Answer: this tactic tries to keep the other side on the defensive
◉ negotiation tactics.
Answer: win/win, spiraling agreements, changing of position,
gathering information, making the cake bigger
◉ win/win.
Answer: the goal of principled negotiation is that the interests of
both parties are satisfied
◉ spiraling agreements.
Answer: begin by reaching a minimum agreement even though it is
not related to the objectives and build, bit by bit, on this first
agreement
◉ changing of position.
Answer: formulate the proposals in a different way, without
changing the final result
,◉ gathering information.
Answer: ask for information from the other party to clarify their
position
◉ making the cake bigger.
Answer: offer alternatives that may be agreeable to the other party,
without changing the terms
◉ four activities of a price analysis.
Answer: 1. review the competitive prices offered
2. compare with catalog or published price data
3. compare with historical prices
4. obtain data from other jurisdictions that have procured the same
product or service
◉ Conflict resolution.
Answer: mediation, arbitration, litigation
◉ mediation.
Answer: a voluntary, flexible technique used to resolve disputes
,◉ arbitration.
Answer: a process by which a dispute between parties is presented
to one or more disinterested parties for a decision whose decision
the contending parties agree to accept with no further appear
process.
◉ litigation.
Answer: a process by which one party to a contract brings suit
against the other party in a court of law
◉ general conflict resolution skills.
Answer: communication, listening, summarize, clarify, good
speaking skills, communication side-trackers, win-win options,
brainstorming, find a fair solution
◉ communication.
Answer: conflicts are often caused by problems in communication
◉ listening.
Answer: it is important to listen carefully
◉ summarize.
Answer: when a person is finished expressing a thought, summarize
the facts and emotions behind what they have said so that they
, know you have understood what they've said and how they are
feeling.
◉ clarify.
Answer: ask questions to clarify or make clearer different parts of
the problem to make sure that you fully understand the other
person's perspective
◉ good speaking skills.
Answer: send a clear message, with a specific purpose and with
respect to the listener
◉ communication side-trackers.
Answer: don't interrupt, criticize, laugh at the other person, offer
advice or bring up your own experiences or change the subject
◉ win-win options.
Answer: an idea or suggestion in which both sides can benefit is
called a win-win option
◉ brainstorming.
Answer: the first step in problem solving is to come up with as many
ideas as possible
