CPPB EXAM PREP 435 2026 BUYER AND
PURCHASING PRACTICE SET ANSWERS FULL
SOLUTION
◉ general conflict resolution skills.
Answer: communication, listening, summarize, clarify, good
speaking skills, communication side-trackers, win-win options,
brainstorming, find a fair solution
◉ communication.
Answer: conflicts are often caused by problems in communication
◉ listening.
Answer: it is important to listen carefully
◉ summarize.
Answer: when a person is finished expressing a thought, summarize
the facts and emotions behind what they have said so that they
know you have understood what they've said and how they are
feeling.
◉ clarify.
,Answer: ask questions to clarify or make clearer different parts of
the problem to make sure that you fully understand the other
person's perspective
◉ good speaking skills.
Answer: send a clear message, with a specific purpose and with
respect to the listener
◉ communication side-trackers.
Answer: don't interrupt, criticize, laugh at the other person, offer
advice or bring up your own experiences or change the subject
◉ win-win options.
Answer: an idea or suggestion in which both sides can benefit is
called a win-win option
◉ brainstorming.
Answer: the first step in problem solving is to come up with as many
ideas as possible
◉ find a fair solution.
Answer: then go through the ideas using fair criteria to see which
idea might be best
,◉ basic steps to conflict resolution.
Answer: 1. personal preparation
2. obtain agreements
3. state your initial positions/issues
4. restate each other's initial position
5. begin workin on solutions
6. summarize points of agreement and produce a solution
7. follow-up
◉ personal preparation.
Answer: review your agreements; be aware of your feelings.
◉ obtain agreements.
Answer: agree on the conflict resolution process, agree to treat each
other with respect
◉ state your initial positions/issues.
Answer: take turns, focus on specific incidents, describe behavior
and feelings, don't interpret the other's behavior
◉ restate each other's initial position.
, Answer: take turns, restate what the other said, make corrections if
necessary, reflect on how you feel
◉ begin working on solutions.
Answer: identify underlying issues, define your success criteria and
brainstorm mutual solutions
◉ summarize points of agreement and produce a solution.
Answer: create a solution that is as specific as possible, write it
down, agree to maintain confidentiality, agree to follow-up
◉ follow-up.
Answer: check on whether the solution is being followed, revise if
necessary and discuss what you learned
◉ nominal group technique.
Answer: a group decision-making technique that focuses on
generating alternatives and selecting among them by asking group
members to independently write down ideas, present them in turn,
clarify them for the group and rank them by voting privately.
◉ stages of negotiation.
Answer: Planning, actual negotiations, completion
PURCHASING PRACTICE SET ANSWERS FULL
SOLUTION
◉ general conflict resolution skills.
Answer: communication, listening, summarize, clarify, good
speaking skills, communication side-trackers, win-win options,
brainstorming, find a fair solution
◉ communication.
Answer: conflicts are often caused by problems in communication
◉ listening.
Answer: it is important to listen carefully
◉ summarize.
Answer: when a person is finished expressing a thought, summarize
the facts and emotions behind what they have said so that they
know you have understood what they've said and how they are
feeling.
◉ clarify.
,Answer: ask questions to clarify or make clearer different parts of
the problem to make sure that you fully understand the other
person's perspective
◉ good speaking skills.
Answer: send a clear message, with a specific purpose and with
respect to the listener
◉ communication side-trackers.
Answer: don't interrupt, criticize, laugh at the other person, offer
advice or bring up your own experiences or change the subject
◉ win-win options.
Answer: an idea or suggestion in which both sides can benefit is
called a win-win option
◉ brainstorming.
Answer: the first step in problem solving is to come up with as many
ideas as possible
◉ find a fair solution.
Answer: then go through the ideas using fair criteria to see which
idea might be best
,◉ basic steps to conflict resolution.
Answer: 1. personal preparation
2. obtain agreements
3. state your initial positions/issues
4. restate each other's initial position
5. begin workin on solutions
6. summarize points of agreement and produce a solution
7. follow-up
◉ personal preparation.
Answer: review your agreements; be aware of your feelings.
◉ obtain agreements.
Answer: agree on the conflict resolution process, agree to treat each
other with respect
◉ state your initial positions/issues.
Answer: take turns, focus on specific incidents, describe behavior
and feelings, don't interpret the other's behavior
◉ restate each other's initial position.
, Answer: take turns, restate what the other said, make corrections if
necessary, reflect on how you feel
◉ begin working on solutions.
Answer: identify underlying issues, define your success criteria and
brainstorm mutual solutions
◉ summarize points of agreement and produce a solution.
Answer: create a solution that is as specific as possible, write it
down, agree to maintain confidentiality, agree to follow-up
◉ follow-up.
Answer: check on whether the solution is being followed, revise if
necessary and discuss what you learned
◉ nominal group technique.
Answer: a group decision-making technique that focuses on
generating alternatives and selecting among them by asking group
members to independently write down ideas, present them in turn,
clarify them for the group and rank them by voting privately.
◉ stages of negotiation.
Answer: Planning, actual negotiations, completion
