CPI EXAM SCRIPT UPDATED COMPLETE
QUESTIONS AND ANSWERS EXPERT
REVIEWED
●● Staff Attitude and Approach to Anxiety
Answer: Be Supportive
an emphatic non-judgemental attempt to alleviate anxiety
●● Staff Attitude and Approach to Defensive
Answer: directive-attempt to control the situation and begin to set limits
●● Staff Attitude and Approach Acting Out Person
Answer: non-violent physical crisis intervention
●● Staff Attitudes for Tension Reduction
Answer: therapeutic rapport decrease in energy regaining of rationality
●● integrated Experience
Answer: we can set the tone for whether or not the behavior escalates or
de-escalates
●● non-verbal-proxemics (personal space)
, Answer: area surrounding your body considered an extension of self. 1
1/2 to 3 feet (typically) culture, height, gender, age, status, appearance,
and familiarity.
●● kinesics (body language)
Answer: non-verbal message transmitted by motion and body posture.
Factors: eye contact, facial expressions send a very strong message
gestures, how we stand
(stance) hands
●● 3 reasons for using the CPI supportive stance
Answer: safety
less threatening
communicates respect
●● components of the communication pyramid
Answer: verbal communication, para verbal coomunication, and non-
verbal communication
●● what is paraverbal communication
Answer: how we say what we say
●● three components of paraverbal communication
QUESTIONS AND ANSWERS EXPERT
REVIEWED
●● Staff Attitude and Approach to Anxiety
Answer: Be Supportive
an emphatic non-judgemental attempt to alleviate anxiety
●● Staff Attitude and Approach to Defensive
Answer: directive-attempt to control the situation and begin to set limits
●● Staff Attitude and Approach Acting Out Person
Answer: non-violent physical crisis intervention
●● Staff Attitudes for Tension Reduction
Answer: therapeutic rapport decrease in energy regaining of rationality
●● integrated Experience
Answer: we can set the tone for whether or not the behavior escalates or
de-escalates
●● non-verbal-proxemics (personal space)
, Answer: area surrounding your body considered an extension of self. 1
1/2 to 3 feet (typically) culture, height, gender, age, status, appearance,
and familiarity.
●● kinesics (body language)
Answer: non-verbal message transmitted by motion and body posture.
Factors: eye contact, facial expressions send a very strong message
gestures, how we stand
(stance) hands
●● 3 reasons for using the CPI supportive stance
Answer: safety
less threatening
communicates respect
●● components of the communication pyramid
Answer: verbal communication, para verbal coomunication, and non-
verbal communication
●● what is paraverbal communication
Answer: how we say what we say
●● three components of paraverbal communication
