CPI CERTIFICATION TEST
COMPREHENSIVE STUDY GUIDE 2026
FULL QUESTIONS AND SOLUTIONS
GRADED A+
◍ 4 Behavior Levels.
Answer: 1. Anxiety2.Defensive3. Acting Out Person4. Tension Reduction
◍ Questioning.
Answer: Downplay, stick to the topic, set limits
◍ Staff Attitude and Approach to Anxiety.
Answer: Be Supportive an emphatic non-judgemental attempt to alleviate
anxiety
◍ What is the order of the legal hierarchy for child protection?.
Answer: United States Constitution, federal statutes,state statutes,
administrative codes, the Florida rules of juvenile procedure, and operating
produces.
◍ This statute focuses on what states are required to do ( as opposed to what
parents, children, and you must do). Failure to follow federal law often
results in loss federal funding.
Answer: Federal Statutes
◍ This govern how attorneys within DCF'S children's legal services operate
and guide attorneys on courtroom procedures in dependency cases.
Answer: The Florida rules of juvenile procedure
◍ Staff Attitude and Approach to Defensive.
Answer: directive-attempt to control the situation and begin to set limits
,◍ Staff Attitude and Approach Acting Out Person.
Answer: non-violent physical crisis intervention
◍ What is aggression?.
Answer: physical or verbal behavior intended to hurt someone
◍ Staff Attitudes for Tension Reduction.
Answer: therapeutic rapport decrease in energy regaining of rationality
◍ integrated Experience.
Answer: we can set the tone for whether or not the behavior escalates or
de-escalates
◍ non-verbal-proxemics (personal space).
Answer: area surrounding your body considered an extension of self. 1 1/2
to 3 feet (typically) culture, height, gender, age, status, appearance, and
familiarity.
◍ This statute establishes producers for all stated when placing children across
state lines.
Answer: interstate compact placement of children
◍ What is violence?.
Answer: behavior involving physical force intended to hurt, damage, or kill
someone or something.
◍ kinesics (body language).
Answer: non-verbal message transmitted by motion and body posture.
Factors: eye contact, facial expressions send a very strong message gestures,
how we stand (stance) hands
◍ Indian Child Welfare Act (1978) protects native American heritage under
federal law.
Answer: True
◍ What are the Nonviolent Crisis Intervention Values and Philosophy?.
Answer: Care, Welfare, Safety, and Security
◍ What are the 4 behavior levels/Crisis Development?.
, Answer: Anxiety, Defensive, Risk Behavior, and Tension Reduction
◍ Two type of Questions.
Answer: Challenging and Informational
◍ What are the staff attitudes/approaches to the 4 behavior levels?.
Answer: Supportive, Directive, Physical Intervention, and Therapeutic
Rapport
◍ What is the value of learning the 4 levels of this model?.
Answer: Helps you intervene early and appropriately, avoid overreacting or
under reacting, and averting crisis
◍ What to do when refusing.
Answer: set limits
◍ What is the response to intimidation.
Answer: Take it seriously, seek assistance
◍ Findings of "clear and convincing" is the legal standard when dealing with
Indian child welfare act..
Answer: True
◍ What is integrated experience?.
Answer: What we do affects the student and what the student does affects us
◍ When a preponderance of credible evidence results in findings of harm from
abuse, abandonment or neglect which finding is entered into FSFN.
Answer: Verified
◍ What is the response to Release.
Answer: allow venting, remove the audience
◍ 3 reasons for using the CPI supportive stance.
Answer: safetyless threateningcommunicates respect
◍ components of the communication pyramid.
Answer: verbal communication, para verbal coomunication, and non-verbal
communication
COMPREHENSIVE STUDY GUIDE 2026
FULL QUESTIONS AND SOLUTIONS
GRADED A+
◍ 4 Behavior Levels.
Answer: 1. Anxiety2.Defensive3. Acting Out Person4. Tension Reduction
◍ Questioning.
Answer: Downplay, stick to the topic, set limits
◍ Staff Attitude and Approach to Anxiety.
Answer: Be Supportive an emphatic non-judgemental attempt to alleviate
anxiety
◍ What is the order of the legal hierarchy for child protection?.
Answer: United States Constitution, federal statutes,state statutes,
administrative codes, the Florida rules of juvenile procedure, and operating
produces.
◍ This statute focuses on what states are required to do ( as opposed to what
parents, children, and you must do). Failure to follow federal law often
results in loss federal funding.
Answer: Federal Statutes
◍ This govern how attorneys within DCF'S children's legal services operate
and guide attorneys on courtroom procedures in dependency cases.
Answer: The Florida rules of juvenile procedure
◍ Staff Attitude and Approach to Defensive.
Answer: directive-attempt to control the situation and begin to set limits
,◍ Staff Attitude and Approach Acting Out Person.
Answer: non-violent physical crisis intervention
◍ What is aggression?.
Answer: physical or verbal behavior intended to hurt someone
◍ Staff Attitudes for Tension Reduction.
Answer: therapeutic rapport decrease in energy regaining of rationality
◍ integrated Experience.
Answer: we can set the tone for whether or not the behavior escalates or
de-escalates
◍ non-verbal-proxemics (personal space).
Answer: area surrounding your body considered an extension of self. 1 1/2
to 3 feet (typically) culture, height, gender, age, status, appearance, and
familiarity.
◍ This statute establishes producers for all stated when placing children across
state lines.
Answer: interstate compact placement of children
◍ What is violence?.
Answer: behavior involving physical force intended to hurt, damage, or kill
someone or something.
◍ kinesics (body language).
Answer: non-verbal message transmitted by motion and body posture.
Factors: eye contact, facial expressions send a very strong message gestures,
how we stand (stance) hands
◍ Indian Child Welfare Act (1978) protects native American heritage under
federal law.
Answer: True
◍ What are the Nonviolent Crisis Intervention Values and Philosophy?.
Answer: Care, Welfare, Safety, and Security
◍ What are the 4 behavior levels/Crisis Development?.
, Answer: Anxiety, Defensive, Risk Behavior, and Tension Reduction
◍ Two type of Questions.
Answer: Challenging and Informational
◍ What are the staff attitudes/approaches to the 4 behavior levels?.
Answer: Supportive, Directive, Physical Intervention, and Therapeutic
Rapport
◍ What is the value of learning the 4 levels of this model?.
Answer: Helps you intervene early and appropriately, avoid overreacting or
under reacting, and averting crisis
◍ What to do when refusing.
Answer: set limits
◍ What is the response to intimidation.
Answer: Take it seriously, seek assistance
◍ Findings of "clear and convincing" is the legal standard when dealing with
Indian child welfare act..
Answer: True
◍ What is integrated experience?.
Answer: What we do affects the student and what the student does affects us
◍ When a preponderance of credible evidence results in findings of harm from
abuse, abandonment or neglect which finding is entered into FSFN.
Answer: Verified
◍ What is the response to Release.
Answer: allow venting, remove the audience
◍ 3 reasons for using the CPI supportive stance.
Answer: safetyless threateningcommunicates respect
◍ components of the communication pyramid.
Answer: verbal communication, para verbal coomunication, and non-verbal
communication
