WGU D073 Unit 3 Module 2: Strategic
Decision Making and Operational Planning
Exam Questions and Answers with Verified
Solutions | Latest Updated 2026
Mission Statement How to achieve vision (spells out goals,
governs
decision making, guides actions, provides
path)
Strategy How to get from long-term vision to
short-term
decisions: a plan of action
- clearly defined goals, measures, and
projects
How to evolve long- term success, new
markets/customers
Strategic Decisions - Path 1. hard-wiring = tangible aspects (staff,
dependency strategy,
structure and systems)
2. soft-wiring = organizations skill-sets
(values and
leadership)
SWOT Strengths
Weaknesses
Opportunities
Threats
, Operational Strategies 1. developing a well-integrated company
using
corporate strategies
2. Producing products and services with a
focus on
customer satisfaction
3. maximizing the organizations core
competencies
4. create system to measure competitive
priorities
the HOW that follows the WHAT of
business
strategy
- entire process of production from
beginning to
end, should be customer-focused
- activities used to produce/deliver a
product of to
implement a service
Long-term EX: technology usage, labor
and
equipment organization
Corporate Strategy - Operational see company as made up interconnected
parts
driving company mission
1. allocation of resources
2. organizational design
3. portfolio management
4. strategic trade-offs
Corporate Strategic Trade-offs risks vs. benefits of decisions
Decision Making and Operational Planning
Exam Questions and Answers with Verified
Solutions | Latest Updated 2026
Mission Statement How to achieve vision (spells out goals,
governs
decision making, guides actions, provides
path)
Strategy How to get from long-term vision to
short-term
decisions: a plan of action
- clearly defined goals, measures, and
projects
How to evolve long- term success, new
markets/customers
Strategic Decisions - Path 1. hard-wiring = tangible aspects (staff,
dependency strategy,
structure and systems)
2. soft-wiring = organizations skill-sets
(values and
leadership)
SWOT Strengths
Weaknesses
Opportunities
Threats
, Operational Strategies 1. developing a well-integrated company
using
corporate strategies
2. Producing products and services with a
focus on
customer satisfaction
3. maximizing the organizations core
competencies
4. create system to measure competitive
priorities
the HOW that follows the WHAT of
business
strategy
- entire process of production from
beginning to
end, should be customer-focused
- activities used to produce/deliver a
product of to
implement a service
Long-term EX: technology usage, labor
and
equipment organization
Corporate Strategy - Operational see company as made up interconnected
parts
driving company mission
1. allocation of resources
2. organizational design
3. portfolio management
4. strategic trade-offs
Corporate Strategic Trade-offs risks vs. benefits of decisions
