WGU D336 OBJECTIVE ASSESSMENT V1
& V2 NEWEST 2026/ 2027 | D336
BUSINESS OF IT APPLICATIONS OA
EXAM WITH COMPLETE REAL EXAM
QUESTIONS AND CORRECT VERIFIED
ANSWERS/ ALREADY GRADED A+
(MOST RECENT!!)
EXAM OVERVIEW
Exam Detail Information
Course Code D336
Course Title Business of IT – Applications
Certification ITIL® 4 Foundation
Question
Multiple Choice, Select All That Apply
Format
Service Value System (SVS), Service Value Chain (SVC), Guiding Principles, Four
Key Topics
Dimensions, Practices, Continual Improvement
SECTION 1: KEY CONCEPTS OF SERVICE MANAGEMENT
(Questions 1-15)
,Question 1:
What term best describes a service that is 'fit for purpose'?
A) Warranty
B) Output
C) Utility
D) Outcomes
Answer: C
Rationale: Utility is defined as the functionality offered by a product or service to meet a
particular need. When a service has utility, it is referred to as 'fit for purpose' . Warranty
is "fit for use" - the assurance that the service meets agreed requirements.
Question 2:
What term best describes a service that is 'fit for use'?
A) Utility
B) Warranty
C) Output
D) Outcome
Answer: B
Rationale: Warranty provides assurance that a product or service will meet agreed
requirements. It is the "fit for use" aspect of a service, ensuring it is available, secure, and
reliable.
Question 3:
Which of the following statements can be CORRECT regarding the utility of a
service?
, 1. It is the functionality offered by a product or service to meet a particular need
2. It can be summarized as "what the service does"
3. It can be used to determine whether a service is "fit for purpose"
4. It can support the performance of the consumer
5. It can remove the constraints from the consumer
A) All of these statements are true
B) 1 and 2 only
C) 2 and 3 only
D) 1, 2, and 4 only
Answer: A
Rationale: Utility is the functionality offered by a product or service to meet a particular
need. It is summarized as "what the service does" and determines whether a service is
"fit for purpose". It can support the performance of the consumer and remove
constraints .
Question 4:
What is the definition of a service in ITIL 4?
A) A set of organizational resources designed for performing work
B) A means of enabling value co-creation by facilitating outcomes that customers want
to achieve
C) A configuration of resources that are potentially valuable to customers
D) A result for a stakeholder enabled by one or more outputs
Answer: B
Rationale: According to ITIL 4, a service is a means of enabling value co-creation by
facilitating outcomes that customers want to achieve, without the customer having to
manage specific costs and risks .
, Question 5:
What is service management?
A) A set of specialized organizational capabilities for enabling value to customers
through the delivery of services
B) The means by which an organization is directed and controlled
C) A method for visualizing work and managing work in progress
D) A formal description of one or more services designed to address the needs of a
target consumer group
Answer: A
Rationale: Service management is the group of specialized capabilities that allow
customer value through the delivery of services . It includes the skills, processes, and
resources required to deliver value to customers.
Question 6:
What is a service offering?
A) A set of organizational resources designed for performing work
B) A formal description of one or more services designed to address the needs of a
target consumer group
C) A result for a stakeholder enabled by one or more outputs
D) The functionality offered by a product or service
Answer: B
Rationale: A service offering is a formal description of one or more services designed to
address the needs of a target consumer group. It includes the services, service packages,
and goods provided.
& V2 NEWEST 2026/ 2027 | D336
BUSINESS OF IT APPLICATIONS OA
EXAM WITH COMPLETE REAL EXAM
QUESTIONS AND CORRECT VERIFIED
ANSWERS/ ALREADY GRADED A+
(MOST RECENT!!)
EXAM OVERVIEW
Exam Detail Information
Course Code D336
Course Title Business of IT – Applications
Certification ITIL® 4 Foundation
Question
Multiple Choice, Select All That Apply
Format
Service Value System (SVS), Service Value Chain (SVC), Guiding Principles, Four
Key Topics
Dimensions, Practices, Continual Improvement
SECTION 1: KEY CONCEPTS OF SERVICE MANAGEMENT
(Questions 1-15)
,Question 1:
What term best describes a service that is 'fit for purpose'?
A) Warranty
B) Output
C) Utility
D) Outcomes
Answer: C
Rationale: Utility is defined as the functionality offered by a product or service to meet a
particular need. When a service has utility, it is referred to as 'fit for purpose' . Warranty
is "fit for use" - the assurance that the service meets agreed requirements.
Question 2:
What term best describes a service that is 'fit for use'?
A) Utility
B) Warranty
C) Output
D) Outcome
Answer: B
Rationale: Warranty provides assurance that a product or service will meet agreed
requirements. It is the "fit for use" aspect of a service, ensuring it is available, secure, and
reliable.
Question 3:
Which of the following statements can be CORRECT regarding the utility of a
service?
, 1. It is the functionality offered by a product or service to meet a particular need
2. It can be summarized as "what the service does"
3. It can be used to determine whether a service is "fit for purpose"
4. It can support the performance of the consumer
5. It can remove the constraints from the consumer
A) All of these statements are true
B) 1 and 2 only
C) 2 and 3 only
D) 1, 2, and 4 only
Answer: A
Rationale: Utility is the functionality offered by a product or service to meet a particular
need. It is summarized as "what the service does" and determines whether a service is
"fit for purpose". It can support the performance of the consumer and remove
constraints .
Question 4:
What is the definition of a service in ITIL 4?
A) A set of organizational resources designed for performing work
B) A means of enabling value co-creation by facilitating outcomes that customers want
to achieve
C) A configuration of resources that are potentially valuable to customers
D) A result for a stakeholder enabled by one or more outputs
Answer: B
Rationale: According to ITIL 4, a service is a means of enabling value co-creation by
facilitating outcomes that customers want to achieve, without the customer having to
manage specific costs and risks .
, Question 5:
What is service management?
A) A set of specialized organizational capabilities for enabling value to customers
through the delivery of services
B) The means by which an organization is directed and controlled
C) A method for visualizing work and managing work in progress
D) A formal description of one or more services designed to address the needs of a
target consumer group
Answer: A
Rationale: Service management is the group of specialized capabilities that allow
customer value through the delivery of services . It includes the skills, processes, and
resources required to deliver value to customers.
Question 6:
What is a service offering?
A) A set of organizational resources designed for performing work
B) A formal description of one or more services designed to address the needs of a
target consumer group
C) A result for a stakeholder enabled by one or more outputs
D) The functionality offered by a product or service
Answer: B
Rationale: A service offering is a formal description of one or more services designed to
address the needs of a target consumer group. It includes the services, service packages,
and goods provided.
