QSO 645 Quiz 6 | Updated Questions and Answers with Feedback | 2026/27 Update | 100% Correct – SNHU.
Question 1 points
An agile project team is joined by a newly hired team member who is highly skilled but has only worked on predictive project teams.
After working with the team for 1 month, the project team has scheduled a product demo with the client, an external customer. The
client gives direct and passionate feedback: "This mechanism is overcomplicated. Customers won't like it. We can't support it. Start
over!" The new team member begins crying and immediately exits the room.
How should the project team react?
Question options:
Use emotional intelligence (EI) to coach the client on how to interact in future situations.
Discuss expectations around communications and team ground rules at the next retrospective.
Tell the new team member they must respect and listen to all client feedback.
Move the new team member to a less critical project until they become more comfortable using agile approaches.
Hide question 1 feedback
Feedback
The best approach here is to utilize the retrospectives by maintaining the healthy and strong relationships among all stakeholders. As a new
member of the project team and new to an agile working environment, they will need help understanding expectations, how a psychologically
safe environment works, and coaching from the team. Unfortunately, clients and customers sometimes do react passionately or negatively;
this is reality. A unified, empowered team culture built on effective and safe communication and organizational policies is the best defense
against this kind of behavior. It is not a project team's job to coach a client or customer on emotional intelligence (EI).
,Question 2 points
A team member has taken an unplanned leave during the execution phase of a project. In response, the project team rescheduled some
tasks. The result is that critical activities are now occurring at the same time.
What is the first thing that the project manager should do? Select one.
Question options:
Revise the risk register and then rank the project's risks.
Mitigate risks by reverting to the original schedule.
Assess the newly introduced risks with the project team.
Identify suitable responses for the newly introduced risks.
Hide question 2 feedback
Feedback
PM should first involve the project team in the risk assessment. PM should also update risk register, prioritize risks and plan the response but
first the newly discovered risk should be evaluated with the project team.
Question 3 points
A project has the following budgetary features:
• Total budget of US$3 million
• Planned cost of US$630,000
• Actual cost of US$650,000
, • Earned value of US$540,000
Which statement is true about this project? Select one.
Question options:
It is over budget and ahead of schedule.
It is under budget and behind schedule.
It is over budget and behind schedule.
It is under budget and ahead of schedule.
Hide question 3 feedback
Feedback
CPI = EV/AC = $540,000/$650,000 = less than 1 = over budget
SPI = EV/PV = $540,000/$630,000 = less than 1 = behind schedule
Question 4 points
A project that should have been 95 percent complete by now is only 80 percent complete. The total project budget is US$140,000 and
the actual cost of work performed (ACWP) is US$95,000.
What is the schedule performance index (SPI) and a cost performance index (CPI) of the project? Select one.
Question options:
The SPI is 1.19, and the CPI is 0.96.
Question 1 points
An agile project team is joined by a newly hired team member who is highly skilled but has only worked on predictive project teams.
After working with the team for 1 month, the project team has scheduled a product demo with the client, an external customer. The
client gives direct and passionate feedback: "This mechanism is overcomplicated. Customers won't like it. We can't support it. Start
over!" The new team member begins crying and immediately exits the room.
How should the project team react?
Question options:
Use emotional intelligence (EI) to coach the client on how to interact in future situations.
Discuss expectations around communications and team ground rules at the next retrospective.
Tell the new team member they must respect and listen to all client feedback.
Move the new team member to a less critical project until they become more comfortable using agile approaches.
Hide question 1 feedback
Feedback
The best approach here is to utilize the retrospectives by maintaining the healthy and strong relationships among all stakeholders. As a new
member of the project team and new to an agile working environment, they will need help understanding expectations, how a psychologically
safe environment works, and coaching from the team. Unfortunately, clients and customers sometimes do react passionately or negatively;
this is reality. A unified, empowered team culture built on effective and safe communication and organizational policies is the best defense
against this kind of behavior. It is not a project team's job to coach a client or customer on emotional intelligence (EI).
,Question 2 points
A team member has taken an unplanned leave during the execution phase of a project. In response, the project team rescheduled some
tasks. The result is that critical activities are now occurring at the same time.
What is the first thing that the project manager should do? Select one.
Question options:
Revise the risk register and then rank the project's risks.
Mitigate risks by reverting to the original schedule.
Assess the newly introduced risks with the project team.
Identify suitable responses for the newly introduced risks.
Hide question 2 feedback
Feedback
PM should first involve the project team in the risk assessment. PM should also update risk register, prioritize risks and plan the response but
first the newly discovered risk should be evaluated with the project team.
Question 3 points
A project has the following budgetary features:
• Total budget of US$3 million
• Planned cost of US$630,000
• Actual cost of US$650,000
, • Earned value of US$540,000
Which statement is true about this project? Select one.
Question options:
It is over budget and ahead of schedule.
It is under budget and behind schedule.
It is over budget and behind schedule.
It is under budget and ahead of schedule.
Hide question 3 feedback
Feedback
CPI = EV/AC = $540,000/$650,000 = less than 1 = over budget
SPI = EV/PV = $540,000/$630,000 = less than 1 = behind schedule
Question 4 points
A project that should have been 95 percent complete by now is only 80 percent complete. The total project budget is US$140,000 and
the actual cost of work performed (ACWP) is US$95,000.
What is the schedule performance index (SPI) and a cost performance index (CPI) of the project? Select one.
Question options:
The SPI is 1.19, and the CPI is 0.96.
