Texas Roadhouse Questions with CORRECT Answers (Verified Update)
Q1: Legendary Hours; when on a wait
Answer: 5-9p
Q2: What is the Mission Statement?
Answer: Legendary Food, Legendary Service
Q3: What are the CORE VALUES
Answer: Passion, partnership, integrity, and fun, all with purpose
Q4: What are the operational goals
Answer: First time guest(FTG), Manager in Window(MIW), Leader at the door, training, alley rally,
taste & temp
Q5: What does GROW stand for?
Answer: guest right of way
Q6: What does each letter of HEART stand for?
Answer: Howdy (friendly, fun, energetic) Engage (knowledgeable, passionate, care & concern) Arrive
(proud, present, attentive) Respond (kind, respectful, courteous) Thank you (genuine,
memorable, grateful)
Q7: What should every guest receive when they walk in the door
Answer: a friendly welcome & a smile
Q8: how should you find out the number in the party?
Answer: assume the number and allow the guest to answer if necessary
Q9: List the different responsibilities you may assist with as a host
Answer: demonstrate host w/ HEART say something nice to every guest you meet perform restroom
checks effectively maintain wait & quote times answer phones & take call aheads
communicate w/ the SA's to ensure speedy table turns
Q10: Before seat a guest, you should always confirm ___________________ in a party.
Answer: number of guests
, Q11: Make sure to grab ____________ & ___________ and __________ before walking back to
the table.
Answer: Bread, Butter, and Silverware
Q12: what is an example of a friendly conversation starter?
Answer: Which one of our hand cut steaks is your favorite?
Q13: Where should you stand to be ready to seat a guest when on or off a wait
Answer: bake area
Q14: the three numbers in the table number "411" are for _________, _________, and
__________
Answer: Section, row, & table
Q15: High chairs are located by
Answer: the pos stations
Q16: what do you do if a guest has a baby carrier?
Answer: offer a baby sling
Q17: how do you track where the FTG's are sitting?
Answer: there is a FTG sheet hanging in the entrance to the kitchen; also a button on the computer
when seating a table
Q18: what does "behind you" mean?
Answer: Don't back up
Q19: What are the 3 possible signs of intoxication?
Answer: glossy red eyes overly friendly showing signs of aggressive/rude behavior
Q20: what should you do if a guest is displaying any of the signs of possible intoxication or appears
to be intoxicated?
Answer: Notify a manager
Q21: ____ number of rolls come in a basket with (1) ________ cinnamon butter
Answer: 4, honey
Q1: Legendary Hours; when on a wait
Answer: 5-9p
Q2: What is the Mission Statement?
Answer: Legendary Food, Legendary Service
Q3: What are the CORE VALUES
Answer: Passion, partnership, integrity, and fun, all with purpose
Q4: What are the operational goals
Answer: First time guest(FTG), Manager in Window(MIW), Leader at the door, training, alley rally,
taste & temp
Q5: What does GROW stand for?
Answer: guest right of way
Q6: What does each letter of HEART stand for?
Answer: Howdy (friendly, fun, energetic) Engage (knowledgeable, passionate, care & concern) Arrive
(proud, present, attentive) Respond (kind, respectful, courteous) Thank you (genuine,
memorable, grateful)
Q7: What should every guest receive when they walk in the door
Answer: a friendly welcome & a smile
Q8: how should you find out the number in the party?
Answer: assume the number and allow the guest to answer if necessary
Q9: List the different responsibilities you may assist with as a host
Answer: demonstrate host w/ HEART say something nice to every guest you meet perform restroom
checks effectively maintain wait & quote times answer phones & take call aheads
communicate w/ the SA's to ensure speedy table turns
Q10: Before seat a guest, you should always confirm ___________________ in a party.
Answer: number of guests
, Q11: Make sure to grab ____________ & ___________ and __________ before walking back to
the table.
Answer: Bread, Butter, and Silverware
Q12: what is an example of a friendly conversation starter?
Answer: Which one of our hand cut steaks is your favorite?
Q13: Where should you stand to be ready to seat a guest when on or off a wait
Answer: bake area
Q14: the three numbers in the table number "411" are for _________, _________, and
__________
Answer: Section, row, & table
Q15: High chairs are located by
Answer: the pos stations
Q16: what do you do if a guest has a baby carrier?
Answer: offer a baby sling
Q17: how do you track where the FTG's are sitting?
Answer: there is a FTG sheet hanging in the entrance to the kitchen; also a button on the computer
when seating a table
Q18: what does "behind you" mean?
Answer: Don't back up
Q19: What are the 3 possible signs of intoxication?
Answer: glossy red eyes overly friendly showing signs of aggressive/rude behavior
Q20: what should you do if a guest is displaying any of the signs of possible intoxication or appears
to be intoxicated?
Answer: Notify a manager
Q21: ____ number of rolls come in a basket with (1) ________ cinnamon butter
Answer: 4, honey
