Texas Roadhouse Questions with CORRECT Answers (Verified Update)
Q1: When the Host staff quotes a higher wait than they are actually seating in.
Answer: Overquoting
Q2: When the Host staff miscalculates the wait and does not move the quote time based on how
many names are waiting.
Answer: Underquoting
Q3: Board/Seating Coordinator
Answer: Receives table availability updates from Updater Uses walkie-talkie and headset to
communicate with Leader at the Door, Door Coordinator, and Updater Decides where each
party on the wait list will be seated and then directs seaters to achieve minimal open table
time Maintains constant communication with Name Taker and Call-Ahead Host for accurate
quotes Maintains a good seating rotation if we are not on a wait
Q4: Call Ahead
Answer: Takes all call aheads, getting all party information, while communicating information to
Name Taker Maintains an up-to-date knowledge of accurate quote times for parties of all
sizes Maintains constant communication with Name Taker and Board/Seating Coordinator
Displays legendary phone courtesy
Q5: Door Coordinator
Answer: Makes sure legendary greetings and farewells are given Assists in Alley Rallies and Corally
Rallies Drives constant communication between Call Ahead, Name Taker, and Board
Coordinator for accurate quotes Shows good sense of urgency in driving table turns Works
hand in hand with board person, playing interference between board person and guest and
helping direct seaters to achieve minimal open table time
Q6: Host Jobs
Answer: Seater/Greeter Name Taker Updater
Q7: Hours of Operation
Answer: (Mon.-Thurs.) 4:00-10:00 (Fri.-Sat.) 11:00-11:00 (Sun.) 11:00-10:00
Q1: When the Host staff quotes a higher wait than they are actually seating in.
Answer: Overquoting
Q2: When the Host staff miscalculates the wait and does not move the quote time based on how
many names are waiting.
Answer: Underquoting
Q3: Board/Seating Coordinator
Answer: Receives table availability updates from Updater Uses walkie-talkie and headset to
communicate with Leader at the Door, Door Coordinator, and Updater Decides where each
party on the wait list will be seated and then directs seaters to achieve minimal open table
time Maintains constant communication with Name Taker and Call-Ahead Host for accurate
quotes Maintains a good seating rotation if we are not on a wait
Q4: Call Ahead
Answer: Takes all call aheads, getting all party information, while communicating information to
Name Taker Maintains an up-to-date knowledge of accurate quote times for parties of all
sizes Maintains constant communication with Name Taker and Board/Seating Coordinator
Displays legendary phone courtesy
Q5: Door Coordinator
Answer: Makes sure legendary greetings and farewells are given Assists in Alley Rallies and Corally
Rallies Drives constant communication between Call Ahead, Name Taker, and Board
Coordinator for accurate quotes Shows good sense of urgency in driving table turns Works
hand in hand with board person, playing interference between board person and guest and
helping direct seaters to achieve minimal open table time
Q6: Host Jobs
Answer: Seater/Greeter Name Taker Updater
Q7: Hours of Operation
Answer: (Mon.-Thurs.) 4:00-10:00 (Fri.-Sat.) 11:00-11:00 (Sun.) 11:00-10:00
