CINTAS SSR CERTIFICATION
CERTIFICATION SCRIPT 2026
QUESTIONS WITH SOLUTIONS
GRADED A+
◍ Who is a good competitor and why?.
Answer: Unifirst- National Brand and comparible prices
◍ Territory Senior VP?.
Answer: Scott Garula
◍ What is rational trust.
Answer: Cintas is holding up their end of the agreement all services and
products are up to standard so the customer trusts the results
◍ Explain the difference between a shop towel and an ink towel..
Answer: A shop towel is for standard industrial use and can be laundered at
Cintas, Ink towels are unable to be laundered in Cintas facilities and have to
be outsourced.
◍ What are the best ways to proactively affect your score.
Answer: •Seconds that Count•ECIR•Consistent service•Develop Emotional
Trust•Develop Rational Trust
◍ Briefly describe customer on boarding process.
Answer: Showing customers how we track garments turned in and delivered
to build their trust in us. 30 day goodwill call.
◍ What products should not be rented on any frequency other than weekly?.
Answer: garments, linen, shop towels
◍ What is CRF?.
, Answer: Customer request form
◍ Explain the CSOP process including how often CSOPs are to be completed
with a partner.
Answer: Cintas Safety Observation Program - observation, feedback, and
coaching Once per week on new hires and quarterly for others
◍ What are the 3 elements of our corporate culture?.
Answer: 1.) principal objective 2.)corporate charcter 3.) our management
system
◍ Who is a good competitor and why?.
Answer: Unifirst--offer like products and services
◍ Most common injury at Cintas? How do you avoid them?.
Answer: BackUse safelift techniques Stretch Warm up Use a cart
◍ Explain how TruCount works.
Answer: Keeps track of garments processed and delivered each week
◍ Ceo?.
Answer: Scott farmer
◍ What are Cintas's payment terms?.
Answer: Due on the 10th of the month
◍ Briefly describe the NPS classicications.
Answer: Customer are promoters, passives, or Detractors of the cintas
service. The score is a mathematical number derived feom subtracting the
Detractors
◍ How would you take credit with the customer, using seconds that count for
replacing a logo mat?.
Answer: I would drop by the customer and tell them I thought their logo mat
was looking a little worn and not providing the image it should- so I
proactively ordered a new set for them.
◍ What is Making Seconds That Count?.
Answer: Taking credit for what you do and reinforcing our value.
CERTIFICATION SCRIPT 2026
QUESTIONS WITH SOLUTIONS
GRADED A+
◍ Who is a good competitor and why?.
Answer: Unifirst- National Brand and comparible prices
◍ Territory Senior VP?.
Answer: Scott Garula
◍ What is rational trust.
Answer: Cintas is holding up their end of the agreement all services and
products are up to standard so the customer trusts the results
◍ Explain the difference between a shop towel and an ink towel..
Answer: A shop towel is for standard industrial use and can be laundered at
Cintas, Ink towels are unable to be laundered in Cintas facilities and have to
be outsourced.
◍ What are the best ways to proactively affect your score.
Answer: •Seconds that Count•ECIR•Consistent service•Develop Emotional
Trust•Develop Rational Trust
◍ Briefly describe customer on boarding process.
Answer: Showing customers how we track garments turned in and delivered
to build their trust in us. 30 day goodwill call.
◍ What products should not be rented on any frequency other than weekly?.
Answer: garments, linen, shop towels
◍ What is CRF?.
, Answer: Customer request form
◍ Explain the CSOP process including how often CSOPs are to be completed
with a partner.
Answer: Cintas Safety Observation Program - observation, feedback, and
coaching Once per week on new hires and quarterly for others
◍ What are the 3 elements of our corporate culture?.
Answer: 1.) principal objective 2.)corporate charcter 3.) our management
system
◍ Who is a good competitor and why?.
Answer: Unifirst--offer like products and services
◍ Most common injury at Cintas? How do you avoid them?.
Answer: BackUse safelift techniques Stretch Warm up Use a cart
◍ Explain how TruCount works.
Answer: Keeps track of garments processed and delivered each week
◍ Ceo?.
Answer: Scott farmer
◍ What are Cintas's payment terms?.
Answer: Due on the 10th of the month
◍ Briefly describe the NPS classicications.
Answer: Customer are promoters, passives, or Detractors of the cintas
service. The score is a mathematical number derived feom subtracting the
Detractors
◍ How would you take credit with the customer, using seconds that count for
replacing a logo mat?.
Answer: I would drop by the customer and tell them I thought their logo mat
was looking a little worn and not providing the image it should- so I
proactively ordered a new set for them.
◍ What is Making Seconds That Count?.
Answer: Taking credit for what you do and reinforcing our value.
