CPHQ EXAM | QUESTIONS AND VERIFIED ANSWERS | DOWNLOAD
AND PASS | LATEST UPDATE 2026/2027
Which of the following is NOT part of the seven steps to the Kubler
Ross Change
Curve model?
A. shock
B. experiment
C. anger - CORRECT ANSWERS - A. anger
All styles are important for different situations an organization may find itself in at
any given point in time. Which of the following leadership styles is best when
an organization is in crisis mode?
A. autocratic
B. empowering
C. transactional
D. transformational - CORRECT ANSWERS - A. Autocratic
Quality Assurance - CORRECT ANSWERS - Measures compliance
with standards
Quality Control - CORRECT ANSWERS - Process of ensuring products
and services meet consumer
,expectations
Performance
Improvement - CORRECT ANSWERS - Continuously improve
processes to meet
standards
Quality Defect:
Underuse - CORRECT ANSWERS - Failing to provide medically necessary care
or follow evidence based medical practice
Quality Defect: Overuse - CORRECT ANSWERS - Providing a drug or
treatment without medical justification
Quality Defect: Misuse - CORRECT ANSWERS - Medical errors in the
provision of care
DEFECT:
Wrong site surgery
A.
Underuse
Failing to provide medically necessary
care or follow evidence based medical
practice
B.
Overuse
,Providing a drug or treatment without
medical justification
C.
Misuse
Medical errors in the provision of care - CORRECT ANSWERS - C. Misuse
DEFECT: Use of high tech imaging (MRI, CAT scan) when
other diagnostic tests are sufficient
A.
Underuse
Failing to provide medically necessary
care or follow evidence based medical
practice
B.
Overuse
Providing a drug or treatment without
medical justification
C.
Misuse
Medical errors in the provision of care - CORRECT ANSWERS - B. Overuse
DEFECT: Less than 10% of recommended women
receive annual mammograms
A.
Underuse
, Failing to provide medically necessary
care or follow evidence based medical
practice
B.
Overuse
Providing a drug or treatment without
medical justification
C.
Misuse
Medical errors in the provision of care - CORRECT ANSWERS - A. Underuse
DEFECT: Nearly 10,000 pneumonia related deaths per
year could be prevented with the
administration of a vaccine
A.
Underuse
Failing to provide medically necessary
care or follow evidence based medical
practice
B.
Overuse
Providing a drug or treatment without
medical justification
C.
Misuse
AND PASS | LATEST UPDATE 2026/2027
Which of the following is NOT part of the seven steps to the Kubler
Ross Change
Curve model?
A. shock
B. experiment
C. anger - CORRECT ANSWERS - A. anger
All styles are important for different situations an organization may find itself in at
any given point in time. Which of the following leadership styles is best when
an organization is in crisis mode?
A. autocratic
B. empowering
C. transactional
D. transformational - CORRECT ANSWERS - A. Autocratic
Quality Assurance - CORRECT ANSWERS - Measures compliance
with standards
Quality Control - CORRECT ANSWERS - Process of ensuring products
and services meet consumer
,expectations
Performance
Improvement - CORRECT ANSWERS - Continuously improve
processes to meet
standards
Quality Defect:
Underuse - CORRECT ANSWERS - Failing to provide medically necessary care
or follow evidence based medical practice
Quality Defect: Overuse - CORRECT ANSWERS - Providing a drug or
treatment without medical justification
Quality Defect: Misuse - CORRECT ANSWERS - Medical errors in the
provision of care
DEFECT:
Wrong site surgery
A.
Underuse
Failing to provide medically necessary
care or follow evidence based medical
practice
B.
Overuse
,Providing a drug or treatment without
medical justification
C.
Misuse
Medical errors in the provision of care - CORRECT ANSWERS - C. Misuse
DEFECT: Use of high tech imaging (MRI, CAT scan) when
other diagnostic tests are sufficient
A.
Underuse
Failing to provide medically necessary
care or follow evidence based medical
practice
B.
Overuse
Providing a drug or treatment without
medical justification
C.
Misuse
Medical errors in the provision of care - CORRECT ANSWERS - B. Overuse
DEFECT: Less than 10% of recommended women
receive annual mammograms
A.
Underuse
, Failing to provide medically necessary
care or follow evidence based medical
practice
B.
Overuse
Providing a drug or treatment without
medical justification
C.
Misuse
Medical errors in the provision of care - CORRECT ANSWERS - A. Underuse
DEFECT: Nearly 10,000 pneumonia related deaths per
year could be prevented with the
administration of a vaccine
A.
Underuse
Failing to provide medically necessary
care or follow evidence based medical
practice
B.
Overuse
Providing a drug or treatment without
medical justification
C.
Misuse
