Organizational Behavior Exam
Questions And Correct Answers
(Verified Answers) Plus Rationales
2026 Q&A | Instant Download Pdf
1. Which statement best defines organizational behavior?
A. The study of financial reporting within organizations
B. The systematic study of how individuals, groups, and
organizational structures influence behavior at work
C. The study of production equipment and manufacturing systems
D. The study of consumer purchasing decisions
Answer: B. The systematic study of how individuals, groups, and
organizational structures influence behavior at work
Rationale: Organizational behavior examines individual, group, and
organizational-level behavior and how these factors affect
organizational effectiveness.
2. Which level of analysis focuses primarily on individual
employees?
A. Organizational level
B. Group level
C. Individual level
D. Environmental level
Answer: C. Individual level
Rationale: The individual level examines characteristics and behaviors
such as personality, perception, motivation, attitudes, learning, and
decision-making.
, 3. Which factor is considered a demographic characteristic in
organizational behavior?
A. Job satisfaction
B. Personality
C. Age
D. Motivation
Answer: C. Age
Rationale: Age is a demographic characteristic that may be relevant to
workforce composition, career patterns, and organizational
experiences.
4. What is job satisfaction?
A. The amount of salary an employee receives
B. An employee's positive or negative evaluation of their job
C. The number of hours an employee works
D. The organization's annual profit
Answer: B. An employee's positive or negative evaluation of their job
Rationale: Job satisfaction reflects an individual's overall evaluation of
their work and may be influenced by pay, supervision, coworkers, job
content, and working conditions.
5. Which concept describes an employee's attachment to and
identification with an organization?
A. Organizational commitment
B. Role ambiguity
C. Emotional labor
D. Job enlargement
Answer: A. Organizational commitment
,Rationale: Organizational commitment concerns the strength of an
employee's identification with and involvement in an organization.
6. Which type of commitment occurs when employees remain
because they feel an obligation to stay?
A. Affective commitment
B. Continuance commitment
C. Normative commitment
D. Behavioral commitment
Answer: C. Normative commitment
Rationale: Normative commitment is based on a perceived obligation to
remain with the organization.
7. Which type of commitment is based primarily on emotional
attachment?
A. Affective commitment
B. Continuance commitment
C. Normative commitment
D. Calculative commitment
Answer: A. Affective commitment
Rationale: Affective commitment occurs when employees remain
because they genuinely identify with and feel emotionally connected to
the organization.
8. What does continuance commitment emphasize?
A. Emotional attachment
B. Perceived costs of leaving the organization
C. Moral obligation
D. Workplace friendship
Answer: B. Perceived costs of leaving the organization
, Rationale: Continuance commitment reflects an employee's assessment
of the costs and benefits associated with staying versus leaving.
9. Which term describes behavior that employees perform beyond
formal job requirements to help the organization or coworkers?
A. Counterproductive work behavior
B. Organizational citizenship behavior
C. Absenteeism
D. Withdrawal behavior
Answer: B. Organizational citizenship behavior
Rationale: Organizational citizenship behavior consists of
discretionary actions that support coworkers or the organization
beyond formal job requirements.
10. Which behavior is an example of counterproductive work
behavior?
A. Helping a coworker
B. Volunteering for an additional task
C. Deliberately damaging organizational property
D. Sharing useful information
Answer: C. Deliberately damaging organizational property
Rationale: Counterproductive work behaviors intentionally undermine
organizational or individual effectiveness and can include theft,
sabotage, harassment, and deliberate property damage.
11. What is perception?
A. The process of assigning rewards
B. The process through which individuals select, organize, and
interpret information
Questions And Correct Answers
(Verified Answers) Plus Rationales
2026 Q&A | Instant Download Pdf
1. Which statement best defines organizational behavior?
A. The study of financial reporting within organizations
B. The systematic study of how individuals, groups, and
organizational structures influence behavior at work
C. The study of production equipment and manufacturing systems
D. The study of consumer purchasing decisions
Answer: B. The systematic study of how individuals, groups, and
organizational structures influence behavior at work
Rationale: Organizational behavior examines individual, group, and
organizational-level behavior and how these factors affect
organizational effectiveness.
2. Which level of analysis focuses primarily on individual
employees?
A. Organizational level
B. Group level
C. Individual level
D. Environmental level
Answer: C. Individual level
Rationale: The individual level examines characteristics and behaviors
such as personality, perception, motivation, attitudes, learning, and
decision-making.
, 3. Which factor is considered a demographic characteristic in
organizational behavior?
A. Job satisfaction
B. Personality
C. Age
D. Motivation
Answer: C. Age
Rationale: Age is a demographic characteristic that may be relevant to
workforce composition, career patterns, and organizational
experiences.
4. What is job satisfaction?
A. The amount of salary an employee receives
B. An employee's positive or negative evaluation of their job
C. The number of hours an employee works
D. The organization's annual profit
Answer: B. An employee's positive or negative evaluation of their job
Rationale: Job satisfaction reflects an individual's overall evaluation of
their work and may be influenced by pay, supervision, coworkers, job
content, and working conditions.
5. Which concept describes an employee's attachment to and
identification with an organization?
A. Organizational commitment
B. Role ambiguity
C. Emotional labor
D. Job enlargement
Answer: A. Organizational commitment
,Rationale: Organizational commitment concerns the strength of an
employee's identification with and involvement in an organization.
6. Which type of commitment occurs when employees remain
because they feel an obligation to stay?
A. Affective commitment
B. Continuance commitment
C. Normative commitment
D. Behavioral commitment
Answer: C. Normative commitment
Rationale: Normative commitment is based on a perceived obligation to
remain with the organization.
7. Which type of commitment is based primarily on emotional
attachment?
A. Affective commitment
B. Continuance commitment
C. Normative commitment
D. Calculative commitment
Answer: A. Affective commitment
Rationale: Affective commitment occurs when employees remain
because they genuinely identify with and feel emotionally connected to
the organization.
8. What does continuance commitment emphasize?
A. Emotional attachment
B. Perceived costs of leaving the organization
C. Moral obligation
D. Workplace friendship
Answer: B. Perceived costs of leaving the organization
, Rationale: Continuance commitment reflects an employee's assessment
of the costs and benefits associated with staying versus leaving.
9. Which term describes behavior that employees perform beyond
formal job requirements to help the organization or coworkers?
A. Counterproductive work behavior
B. Organizational citizenship behavior
C. Absenteeism
D. Withdrawal behavior
Answer: B. Organizational citizenship behavior
Rationale: Organizational citizenship behavior consists of
discretionary actions that support coworkers or the organization
beyond formal job requirements.
10. Which behavior is an example of counterproductive work
behavior?
A. Helping a coworker
B. Volunteering for an additional task
C. Deliberately damaging organizational property
D. Sharing useful information
Answer: C. Deliberately damaging organizational property
Rationale: Counterproductive work behaviors intentionally undermine
organizational or individual effectiveness and can include theft,
sabotage, harassment, and deliberate property damage.
11. What is perception?
A. The process of assigning rewards
B. The process through which individuals select, organize, and
interpret information
