CAP Exam UPDATED ACTUAL
QUESTIONS AND CORRECT ANSWERS
Glass Ceiling - CORRECT ANSWER Invisible Barrier to advancement to higher level
corporate positions, usually experienced by women and members of minority groups., An invisible
barrier that blocks the promotion of a qualified individual in a work environment because of the
individual's gender, race, or ethnicity.
Resolution - CORRECT ANSWER A formal expression of opinion voted by an official group;
Number of dots per inch (DPI) in printed material
Standing Committee - CORRECT ANSWER Group of people appointed for a definite term and
assigned specific objectives to accomplish within that period of time.
Audio Conference - CORRECT ANSWER Formal meeting allowing several people at different
geographic locations to meet via telephone communications; another term for teleconferencing.
Committee - CORRECT ANSWER Group of people who are assembled to accomplish a
specific task
Conferencing - CORRECT ANSWER A process conducted by two or more individuals for the
purpose of sharing information, concepts, and ideas regarding common issues.
Data Conference - CORRECT ANSWER This type is conference uses electronic mail for two
or more participants to have access to a document simultaneously for reviewing and editing.
Formal Meeting - CORRECT ANSWER Meeting planned & scheduled in advance so
participants know ahead of time the agenda items to be presented & discussed
Informal Meeting - CORRECT ANSWER Discussion by a small number of people (2-5) about
a particular business issue or concern
Subsidiary Motion - CORRECT ANSWER Motion that assists, modifies or disposes of the
main motion and that must be acted upon before the group returns to the main motion.
,Privileged Motion - CORRECT ANSWER a class of motion that does not relate to a pending
question, however is of such great importance that they take precedence of all other questions
(motions). Motions such as to recess or adjourn.
Main motion - CORRECT ANSWER The main motion brings business before the assembly
and/or introduce a new subject. This motion can only be made when no other business is pending.
Incidental Motion - CORRECT ANSWER Motion arising from pending questions that must be
decided before the decision regarding the main motion in question is decided.
Ad Hoc Committee - CORRECT ANSWER Committee formed for a specific task or objective
and dissolved after the completion of the task or achievement of the objective. Most committees
(other than the standing committees) are of ad hoc type.
Quorum - CORRECT ANSWER Number of members of an organization that have to be
present before official business may be conducted.
Petition - CORRECT ANSWER A formal written request to someone in authority, signed by a
group of people.
Parliamentary Procedures - CORRECT ANSWER A set of rules for conduct at meetings which
keeps assemblies orderly and guarantees that all people have equal opportunity to express themselves
Meeting Minutes - CORRECT ANSWER Summary of business transacted, reports
presented/discussed & other significant events during a meeting.
Jargon - CORRECT ANSWER (noun) specialized technical terminology; a characteristic
language of a particular group
Video Conferencing - CORRECT ANSWER Video Conferencing is a system using video
cameras, and a high bandwidth network connection such as an ISDN line which allows a number of
people to communicate with each other using sound, video and to share data such as text and graphics
even though they are thousands of miles apart.
, Agenda - CORRECT ANSWER An organized outline of the information and decision items
that will be covered during a meeting.
Effective Writing is - CORRECT ANSWER -Clear
-Concise
-Courteous
-Complete
-Correct
Passive Voice - CORRECT ANSWER Sentence construction in which the subject does not do
the action expressed by the verb; rather the subject is acted upon. Passive voice tends to be less
effective for business communication
Non-words - CORRECT ANSWER spoken sounds that don't contribute to a presentation or
conversation; "uh", "ah"
Effective Communication - CORRECT ANSWER The act of sharing information between two
people (or groups of people) so that the information is successfully understood.
Persuasive Communication - CORRECT ANSWER The attempt by one person or group to
transmit and share information with another person or group to get them to accept, agree with, follow,
and seek to achieve the formers' goals and objectives
Noise - CORRECT ANSWER Anything that interferes with, distorts, or slows down the
transmission of information (communication)
Channel - CORRECT ANSWER Is the medium through which the message is sent.
Social Capital - CORRECT ANSWER Refers to the knowledge and connections that enable
people to cooperate with one another for mutual benefit and extend their influence
Filtering - CORRECT ANSWER A sender's manipulation of information so that it will be seen
more favorably by the receiver
QUESTIONS AND CORRECT ANSWERS
Glass Ceiling - CORRECT ANSWER Invisible Barrier to advancement to higher level
corporate positions, usually experienced by women and members of minority groups., An invisible
barrier that blocks the promotion of a qualified individual in a work environment because of the
individual's gender, race, or ethnicity.
Resolution - CORRECT ANSWER A formal expression of opinion voted by an official group;
Number of dots per inch (DPI) in printed material
Standing Committee - CORRECT ANSWER Group of people appointed for a definite term and
assigned specific objectives to accomplish within that period of time.
Audio Conference - CORRECT ANSWER Formal meeting allowing several people at different
geographic locations to meet via telephone communications; another term for teleconferencing.
Committee - CORRECT ANSWER Group of people who are assembled to accomplish a
specific task
Conferencing - CORRECT ANSWER A process conducted by two or more individuals for the
purpose of sharing information, concepts, and ideas regarding common issues.
Data Conference - CORRECT ANSWER This type is conference uses electronic mail for two
or more participants to have access to a document simultaneously for reviewing and editing.
Formal Meeting - CORRECT ANSWER Meeting planned & scheduled in advance so
participants know ahead of time the agenda items to be presented & discussed
Informal Meeting - CORRECT ANSWER Discussion by a small number of people (2-5) about
a particular business issue or concern
Subsidiary Motion - CORRECT ANSWER Motion that assists, modifies or disposes of the
main motion and that must be acted upon before the group returns to the main motion.
,Privileged Motion - CORRECT ANSWER a class of motion that does not relate to a pending
question, however is of such great importance that they take precedence of all other questions
(motions). Motions such as to recess or adjourn.
Main motion - CORRECT ANSWER The main motion brings business before the assembly
and/or introduce a new subject. This motion can only be made when no other business is pending.
Incidental Motion - CORRECT ANSWER Motion arising from pending questions that must be
decided before the decision regarding the main motion in question is decided.
Ad Hoc Committee - CORRECT ANSWER Committee formed for a specific task or objective
and dissolved after the completion of the task or achievement of the objective. Most committees
(other than the standing committees) are of ad hoc type.
Quorum - CORRECT ANSWER Number of members of an organization that have to be
present before official business may be conducted.
Petition - CORRECT ANSWER A formal written request to someone in authority, signed by a
group of people.
Parliamentary Procedures - CORRECT ANSWER A set of rules for conduct at meetings which
keeps assemblies orderly and guarantees that all people have equal opportunity to express themselves
Meeting Minutes - CORRECT ANSWER Summary of business transacted, reports
presented/discussed & other significant events during a meeting.
Jargon - CORRECT ANSWER (noun) specialized technical terminology; a characteristic
language of a particular group
Video Conferencing - CORRECT ANSWER Video Conferencing is a system using video
cameras, and a high bandwidth network connection such as an ISDN line which allows a number of
people to communicate with each other using sound, video and to share data such as text and graphics
even though they are thousands of miles apart.
, Agenda - CORRECT ANSWER An organized outline of the information and decision items
that will be covered during a meeting.
Effective Writing is - CORRECT ANSWER -Clear
-Concise
-Courteous
-Complete
-Correct
Passive Voice - CORRECT ANSWER Sentence construction in which the subject does not do
the action expressed by the verb; rather the subject is acted upon. Passive voice tends to be less
effective for business communication
Non-words - CORRECT ANSWER spoken sounds that don't contribute to a presentation or
conversation; "uh", "ah"
Effective Communication - CORRECT ANSWER The act of sharing information between two
people (or groups of people) so that the information is successfully understood.
Persuasive Communication - CORRECT ANSWER The attempt by one person or group to
transmit and share information with another person or group to get them to accept, agree with, follow,
and seek to achieve the formers' goals and objectives
Noise - CORRECT ANSWER Anything that interferes with, distorts, or slows down the
transmission of information (communication)
Channel - CORRECT ANSWER Is the medium through which the message is sent.
Social Capital - CORRECT ANSWER Refers to the knowledge and connections that enable
people to cooperate with one another for mutual benefit and extend their influence
Filtering - CORRECT ANSWER A sender's manipulation of information so that it will be seen
more favorably by the receiver
