CAP Practice Exam UPDATED ACTUAL
QUESTIONS AND CORRECT ANSWERS
Managers spend the majority of their time in which activity? - CORRECT ANSWER
Communicating
Networking accounts for what portion of all positions found by job candidates? - CORRECT
ANSWER Two-thirds
Which gesture in nonverbal communication is probably less uniformly understood in all cultures? -
CORRECT ANSWER Lack of eye contact
Three factors involved in any attempt to realize objectives in an organization are goals, limited
resources, and - CORRECT ANSWER People
What advice should you give a supervisor about relationships with subordinates? - CORRECT
ANSWER Give compliments freely
Standards that evaluate output with regard to expectations are known as - CORRECT ANSWER
Performance
Universal greeting in the United States - CORRECT ANSWER A handshake
Communication, coordination, and collusion are three classes of behavior in an - CORRECT
ANSWER Oligopoly
An insecure employee performs best under which kind of leadership? - CORRECT ANSWER
Autocratic
Focus in the task level of operations is an aspect of - CORRECT ANSWER Scientific
management
In value chain management, the power is held by the - CORRECT ANSWER Customers
, Positive stress is also known as - CORRECT ANSWER Eustress
During a presentation, a speaker's persuasive skills should include - CORRECT ANSWER
High eye contact
Disadvantage of working in groups or teams - CORRECT ANSWER Groupthink
Work structure has a major influence on worker - CORRECT ANSWER Motivation
According to Maslow; A manager who praises a subordinate is fulfilling the worker's - CORRECT
ANSWER Esteem needs
One advantage of a line organization is its - CORRECT ANSWER Consistency
The idea that conflict is natural and not always evil describes conflict from the - CORRECT
ANSWER Human relations view
Higher management most frequently uses the formal communication channel called - CORRECT
ANSWER Downward
Fixed-and-variable ratio schedules are reinforcement techniques that are - CORRECT ANSWER
Intermittent
Growth and psychological development on the job fulfill an individual's need for - CORRECT
ANSWER Self-actualization
Individual's incentive plan - CORRECT ANSWER Piecework plan
The conflict management style which tends to lead to the overall best solution is - CORRECT
ANSWER Collaborating
QUESTIONS AND CORRECT ANSWERS
Managers spend the majority of their time in which activity? - CORRECT ANSWER
Communicating
Networking accounts for what portion of all positions found by job candidates? - CORRECT
ANSWER Two-thirds
Which gesture in nonverbal communication is probably less uniformly understood in all cultures? -
CORRECT ANSWER Lack of eye contact
Three factors involved in any attempt to realize objectives in an organization are goals, limited
resources, and - CORRECT ANSWER People
What advice should you give a supervisor about relationships with subordinates? - CORRECT
ANSWER Give compliments freely
Standards that evaluate output with regard to expectations are known as - CORRECT ANSWER
Performance
Universal greeting in the United States - CORRECT ANSWER A handshake
Communication, coordination, and collusion are three classes of behavior in an - CORRECT
ANSWER Oligopoly
An insecure employee performs best under which kind of leadership? - CORRECT ANSWER
Autocratic
Focus in the task level of operations is an aspect of - CORRECT ANSWER Scientific
management
In value chain management, the power is held by the - CORRECT ANSWER Customers
, Positive stress is also known as - CORRECT ANSWER Eustress
During a presentation, a speaker's persuasive skills should include - CORRECT ANSWER
High eye contact
Disadvantage of working in groups or teams - CORRECT ANSWER Groupthink
Work structure has a major influence on worker - CORRECT ANSWER Motivation
According to Maslow; A manager who praises a subordinate is fulfilling the worker's - CORRECT
ANSWER Esteem needs
One advantage of a line organization is its - CORRECT ANSWER Consistency
The idea that conflict is natural and not always evil describes conflict from the - CORRECT
ANSWER Human relations view
Higher management most frequently uses the formal communication channel called - CORRECT
ANSWER Downward
Fixed-and-variable ratio schedules are reinforcement techniques that are - CORRECT ANSWER
Intermittent
Growth and psychological development on the job fulfill an individual's need for - CORRECT
ANSWER Self-actualization
Individual's incentive plan - CORRECT ANSWER Piecework plan
The conflict management style which tends to lead to the overall best solution is - CORRECT
ANSWER Collaborating
