COMMUNICATION IN NURSING BY JULIA 2026
STUDY GUIDE REVISION SHEET CORE
CONCEPT BREAKDOWN
◉ How a nurse can relate to others.
Answer: a. Take the initiative in establishing and maintaining
communication.
b. Be authentic (one's self)
c. Respond appropriately to the other person
d. Have a sense of mutuality
e. Believe that the nurse-patient relationship is a partnership with
equal participants.
◉ Perceptual biases
Answer: These are human tendencies that interfere with accurately
perceiving and interpreting messages form others; stereotypes
◉ Emotional intelligence
,Answer: An assessment and communication technique that allows
nurses to better understand and perceive the emotions of
themselves and others.
◉ Challenging communication situations
Answer: a. Patients who are silent or withdrawn and have difficulty
expressing feelings or needs.
b. Patients who are sad and depressed
c. Patients who require assistance with visual or speech disabilities
d. Patients who are angry or confrontational and cannot listen to
explanations.
e. Patients who are uncooperative and resent being asked to help
others.
f. Patients who are talkative or lonely and want someone else to be
with them all the time.
g. Patients who are demanding and expect others to meet their
requests.
, h. Patients who are frightened, anxious, and have difficulty coping.
i. Patients who are confused and disoriented
j. Patients who speak and/or understand little English
k. Patients who are flirtatious or sexually inappropriate.
◉ Intrapersonal communication ***
Answer: Develops self-awareness and a positive self-esteem;
People's thoughts and inner communications strongly influence
perceptions, feelings, behavior, and self-esteem.
◉ Interpersonal communication ***
Answer: One-to-one interaction between a nurse and another
person that often occurs face-to-face. It is the level most frequently
used in nursing situations and lies at the heart of nursing practice.
◉ Transpersonal communication
Answer: spiritual/religious
◉ Small-group communication
Answer: Interaction that occurs with a small number of persons.
STUDY GUIDE REVISION SHEET CORE
CONCEPT BREAKDOWN
◉ How a nurse can relate to others.
Answer: a. Take the initiative in establishing and maintaining
communication.
b. Be authentic (one's self)
c. Respond appropriately to the other person
d. Have a sense of mutuality
e. Believe that the nurse-patient relationship is a partnership with
equal participants.
◉ Perceptual biases
Answer: These are human tendencies that interfere with accurately
perceiving and interpreting messages form others; stereotypes
◉ Emotional intelligence
,Answer: An assessment and communication technique that allows
nurses to better understand and perceive the emotions of
themselves and others.
◉ Challenging communication situations
Answer: a. Patients who are silent or withdrawn and have difficulty
expressing feelings or needs.
b. Patients who are sad and depressed
c. Patients who require assistance with visual or speech disabilities
d. Patients who are angry or confrontational and cannot listen to
explanations.
e. Patients who are uncooperative and resent being asked to help
others.
f. Patients who are talkative or lonely and want someone else to be
with them all the time.
g. Patients who are demanding and expect others to meet their
requests.
, h. Patients who are frightened, anxious, and have difficulty coping.
i. Patients who are confused and disoriented
j. Patients who speak and/or understand little English
k. Patients who are flirtatious or sexually inappropriate.
◉ Intrapersonal communication ***
Answer: Develops self-awareness and a positive self-esteem;
People's thoughts and inner communications strongly influence
perceptions, feelings, behavior, and self-esteem.
◉ Interpersonal communication ***
Answer: One-to-one interaction between a nurse and another
person that often occurs face-to-face. It is the level most frequently
used in nursing situations and lies at the heart of nursing practice.
◉ Transpersonal communication
Answer: spiritual/religious
◉ Small-group communication
Answer: Interaction that occurs with a small number of persons.
