WGU C954 IT Management
Questions And Verified Answers
(100% Correct)
Course
WGU C954
1. Which statement best describes the purpose of IT management?
A. To ensure IT operates independently of business objectives
B. To align technology resources and decisions with organizational goals
C. To eliminate the need for business strategy
D. To focus exclusively on purchasing hardware
Answer: B
Rationale: IT management connects technology resources, people, processes, and investments
to organizational objectives. Effective IT management seeks business value rather than treating
technology as an isolated function.
2. Which component is considered a computer's working memory?
A. SSD
B. RAM
C. ROM
D. Optical disk
Answer: B — RAM
Rationale: Random access memory temporarily holds data and instructions actively being used
by the CPU. RAM is volatile, meaning its contents are generally lost when power is removed.
3. Which device is primarily an input device?
A. Monitor
B. Printer
C. Keyboard
D. Projector
Answer: C — Keyboard
,Rationale: Input devices send data or commands into a computer. A keyboard allows users to
enter text and commands.
4. Which component performs most of the computational processing in a conventional
computer?
A. CPU
B. Monitor
C. Keyboard
D. Router
Answer: A — CPU
Rationale: The central processing unit executes program instructions and performs arithmetic
and logical operations.
5. A company wants a system that manages customer interactions, sales leads, and customer
service information. Which system is most appropriate?
A. CRM
B. ERP
C. SCM
D. DBMS only
Answer: A — CRM
Rationale: Customer Relationship Management systems organize and analyze customer-related
information, including interactions, sales activities, service requests, and customer
relationships.
6. Which system integrates multiple business functions such as finance, human resources,
procurement, and operations?
A. ERP
B. CRM
C. TPS only
D. Firewall
Answer: A — ERP
,Rationale: Enterprise Resource Planning systems integrate business processes and commonly
use shared data to provide organization-wide information.
7. What is the primary purpose of a transaction processing system (TPS)?
A. Process routine business transactions
B. Develop corporate strategy
C. Replace executive leadership
D. Design computer hardware
Answer: A
Rationale: TPS systems capture and process routine transactions such as sales, payments,
orders, payroll transactions, and inventory updates.
8. Which system is most appropriate for helping managers analyze alternatives and make
semi-structured decisions?
A. DSS
B. TPS
C. Word processor
D. Operating system
Answer: A — Decision Support System
Rationale: Decision Support Systems provide data, analytical models, and tools that help
managers evaluate alternatives and make decisions.
9. Which type of decision is most likely to be highly structured?
A. Calculating payroll according to established rules
B. Deciding whether to enter a completely new market
C. Creating a long-term corporate vision
D. Determining an organization's future competitive strategy
Answer: A
Rationale: Structured decisions follow clearly defined procedures and rules. Payroll calculations
are a classic example.
, 10. What is the primary purpose of a database management system (DBMS)?
A. Manage and provide access to organized data
B. Replace the CPU
C. Manufacture network cables
D. Provide physical building security
Answer: A
Rationale: A DBMS provides tools for storing, organizing, retrieving, updating, and managing
data in databases.
11. Which characteristic refers to the amount of data generated or stored in a big-data
environment?
A. Velocity
B. Volume
C. Variety
D. Veracity
Answer: B — Volume
Rationale: The commonly discussed big-data characteristics include volume, velocity, variety,
and veracity. Volume refers to the quantity of data.
12. A retailer analyzes historical sales data to determine what happened last quarter. What
type of analytics is this?
A. Descriptive analytics
B. Predictive analytics
C. Prescriptive analytics
D. Genetic analytics
Answer: A — Descriptive analytics
Rationale: Descriptive analytics examines historical data to explain what has already happened.
Predictive analytics focuses on what may happen in the future.
13. Which network generally covers a relatively small geographic area such as an office or
building?
Questions And Verified Answers
(100% Correct)
Course
WGU C954
1. Which statement best describes the purpose of IT management?
A. To ensure IT operates independently of business objectives
B. To align technology resources and decisions with organizational goals
C. To eliminate the need for business strategy
D. To focus exclusively on purchasing hardware
Answer: B
Rationale: IT management connects technology resources, people, processes, and investments
to organizational objectives. Effective IT management seeks business value rather than treating
technology as an isolated function.
2. Which component is considered a computer's working memory?
A. SSD
B. RAM
C. ROM
D. Optical disk
Answer: B — RAM
Rationale: Random access memory temporarily holds data and instructions actively being used
by the CPU. RAM is volatile, meaning its contents are generally lost when power is removed.
3. Which device is primarily an input device?
A. Monitor
B. Printer
C. Keyboard
D. Projector
Answer: C — Keyboard
,Rationale: Input devices send data or commands into a computer. A keyboard allows users to
enter text and commands.
4. Which component performs most of the computational processing in a conventional
computer?
A. CPU
B. Monitor
C. Keyboard
D. Router
Answer: A — CPU
Rationale: The central processing unit executes program instructions and performs arithmetic
and logical operations.
5. A company wants a system that manages customer interactions, sales leads, and customer
service information. Which system is most appropriate?
A. CRM
B. ERP
C. SCM
D. DBMS only
Answer: A — CRM
Rationale: Customer Relationship Management systems organize and analyze customer-related
information, including interactions, sales activities, service requests, and customer
relationships.
6. Which system integrates multiple business functions such as finance, human resources,
procurement, and operations?
A. ERP
B. CRM
C. TPS only
D. Firewall
Answer: A — ERP
,Rationale: Enterprise Resource Planning systems integrate business processes and commonly
use shared data to provide organization-wide information.
7. What is the primary purpose of a transaction processing system (TPS)?
A. Process routine business transactions
B. Develop corporate strategy
C. Replace executive leadership
D. Design computer hardware
Answer: A
Rationale: TPS systems capture and process routine transactions such as sales, payments,
orders, payroll transactions, and inventory updates.
8. Which system is most appropriate for helping managers analyze alternatives and make
semi-structured decisions?
A. DSS
B. TPS
C. Word processor
D. Operating system
Answer: A — Decision Support System
Rationale: Decision Support Systems provide data, analytical models, and tools that help
managers evaluate alternatives and make decisions.
9. Which type of decision is most likely to be highly structured?
A. Calculating payroll according to established rules
B. Deciding whether to enter a completely new market
C. Creating a long-term corporate vision
D. Determining an organization's future competitive strategy
Answer: A
Rationale: Structured decisions follow clearly defined procedures and rules. Payroll calculations
are a classic example.
, 10. What is the primary purpose of a database management system (DBMS)?
A. Manage and provide access to organized data
B. Replace the CPU
C. Manufacture network cables
D. Provide physical building security
Answer: A
Rationale: A DBMS provides tools for storing, organizing, retrieving, updating, and managing
data in databases.
11. Which characteristic refers to the amount of data generated or stored in a big-data
environment?
A. Velocity
B. Volume
C. Variety
D. Veracity
Answer: B — Volume
Rationale: The commonly discussed big-data characteristics include volume, velocity, variety,
and veracity. Volume refers to the quantity of data.
12. A retailer analyzes historical sales data to determine what happened last quarter. What
type of analytics is this?
A. Descriptive analytics
B. Predictive analytics
C. Prescriptive analytics
D. Genetic analytics
Answer: A — Descriptive analytics
Rationale: Descriptive analytics examines historical data to explain what has already happened.
Predictive analytics focuses on what may happen in the future.
13. Which network generally covers a relatively small geographic area such as an office or
building?
