FACHE BOG COMPREHENSIVE EXAM SCRIPT COMPLETE QUESTIONS VERIFIED
SOLUTIONS
Question:
Which of the following most accurately describes quality measures in the Healthcare Effectiveness
Data and Information Set (HEDIS)? a) Often adapted for use by acute care hospitals and skilled
nursing facilities b) Evaluates care effectiveness, access to care, enrollee satisfaction, and utilization
c) Developed primarily to evaluate whether the needs of patients and their families are being met d)
Strongly influenced by the financial performance of providers being evaluated.
Answer:
b) Evaluates care effectiveness, access to care, enrollee satisfaction, and utilization
Question:
How does the governing body best ensure the quality of patient care? a) Oversee medical staff
privileging and credentialing activities b) Regularly review quality measurement and improvement
reports c) Hold the facility CEO accountable for performance results d) Add the president of the
medical staff as a voting member of the board.
Answer:
b) Regularly review quality measurement and improvement reports
Question:
he principles of quality improvement require that healthcare executives change their management
philosophy from a) finding fault with employees to finding opportunities in processes b) focusing on
involving employees in process development to creating standard work and providing detailed
instructions to staff c) focusing on transformational leadership to autocratic leadership d) finding
fault in processes to holding individual employees accountable.
Answer:
a) finding fault with employees to finding opportunities in processes
, Question:
Which of the following best describes the underlying assumption for the concept of continuous
quality improvement? a) Achievement should be rewarded b) Top management directs the process
c) There are no upper limits to excellence d) Performance measurement is ongoing.
Answer:
c) There are no upper limits to excellence
Question:
Which of the following performance improvement models focuses on elimination of waste a
process? a) Plan-Do-Check-Act b) Six Sigma c) Lean d) Statistical Process Control.
Answer:
c) Lean
Question:
Which of the following performance improvement models focuses on reduction of variation? a)
Plan-Do-Check-Act b) Six Sigma c) Lean d) Rapid Cycle Improvement.
Answer:
b) Six Sigma
Question:
Which of the following quality management tools includes a set of measures that provides leaders
with a concise but comprehensive view of performance in the organization as a whole? a)
Accountability scorecard b) Operational scorecard c) Balanced scorecard d) Productivity scorecard.
Answer:
c) Balanced scorecard
Question:
Which of the following groups is responsible for allocating necessary resources for supporting
quality and performance improvement activities throughout the healthcare organization? a) Quality
SOLUTIONS
Question:
Which of the following most accurately describes quality measures in the Healthcare Effectiveness
Data and Information Set (HEDIS)? a) Often adapted for use by acute care hospitals and skilled
nursing facilities b) Evaluates care effectiveness, access to care, enrollee satisfaction, and utilization
c) Developed primarily to evaluate whether the needs of patients and their families are being met d)
Strongly influenced by the financial performance of providers being evaluated.
Answer:
b) Evaluates care effectiveness, access to care, enrollee satisfaction, and utilization
Question:
How does the governing body best ensure the quality of patient care? a) Oversee medical staff
privileging and credentialing activities b) Regularly review quality measurement and improvement
reports c) Hold the facility CEO accountable for performance results d) Add the president of the
medical staff as a voting member of the board.
Answer:
b) Regularly review quality measurement and improvement reports
Question:
he principles of quality improvement require that healthcare executives change their management
philosophy from a) finding fault with employees to finding opportunities in processes b) focusing on
involving employees in process development to creating standard work and providing detailed
instructions to staff c) focusing on transformational leadership to autocratic leadership d) finding
fault in processes to holding individual employees accountable.
Answer:
a) finding fault with employees to finding opportunities in processes
, Question:
Which of the following best describes the underlying assumption for the concept of continuous
quality improvement? a) Achievement should be rewarded b) Top management directs the process
c) There are no upper limits to excellence d) Performance measurement is ongoing.
Answer:
c) There are no upper limits to excellence
Question:
Which of the following performance improvement models focuses on elimination of waste a
process? a) Plan-Do-Check-Act b) Six Sigma c) Lean d) Statistical Process Control.
Answer:
c) Lean
Question:
Which of the following performance improvement models focuses on reduction of variation? a)
Plan-Do-Check-Act b) Six Sigma c) Lean d) Rapid Cycle Improvement.
Answer:
b) Six Sigma
Question:
Which of the following quality management tools includes a set of measures that provides leaders
with a concise but comprehensive view of performance in the organization as a whole? a)
Accountability scorecard b) Operational scorecard c) Balanced scorecard d) Productivity scorecard.
Answer:
c) Balanced scorecard
Question:
Which of the following groups is responsible for allocating necessary resources for supporting
quality and performance improvement activities throughout the healthcare organization? a) Quality
