FACHE ACHE BOG EXAM ACTUAL TEST PAPER QUESTIONS CORRECT ANSWERS GRADED A
PLUS
Question:
The principles of quality improvement require that executives change their management philosophy
from: A) finding fault with employees to finding problems with processes B) finding fault with
employees to involving them in the improvement of processes C) focusing on enhancing inspection
techniques to focusing on variance D) focusing on employee's roles to focusing on process
outcomes.
Answer:
A
Question:
What type of problem arises when an executive knowingly allows organization to continue in
double billing A) an ethical issues but may not be grounds for dismissal is policy is unclear B) an
actual conflict of interest even absent a direct economic benefit to executive C) an ethical problem
for the employee if the executive receives direct economic benefit D) an ethical problem if it clearly
violates state of federal law.
Answer:
B
Question:
Which of the following is a unit of measure commonly used to determine physicians' clinical
productivity A) RVU B) CMS C) IPO D) CPU.
Answer:
A
Question:
,Which of the following 3rd party reimbursement methods provides the largest incentive for the
provider to reduce costs A) charge-based B) cost-based C) prospective payment D) per diem.
Answer:
C
Question:
Statements of earnings, financial positions, changes in financial position and retained earnings are
required to be submitted yearly by all A) publicly owned HCOs B) privately owned HCOs C)
government owned HCOs D) faith-based owned HCOs.
Answer:
A
Question:
Which of the following is an example of a capital expenditure A) land purchased for resale B)
surgical equipment with a useful life of 6mo C) a building with a useful life os 20 yrs D) medical
supplies used in patient care.
Answer:
C
Question:
What is the correct order of stages of accomplishing org change A) identifying, planning,
implementing, evaluating B) planning, identifying, evaluating, implementation C) evaluation,
planning, implementation, identifying D) planning, evaluating, identifying, implementation.
Answer:
A
Question:
Boards make better decisions if they use information that is A) readily available on their website B)
generated from computer studies of departmental activity reports C) summarized in graphs D)
focused on measurable outcomes of service quality and economic vitality.
,Answer:
D
Question:
The central role of the HCO board includes all of the following except A) setting the strategic plan
and service values of the organization B) support for assessing changing market needs C) support in
managing important service programs or departments D) assuring the recruitment, hiring, support
and reward of the CEO.
Answer:
C
Question:
The first role of the governing body is to: A) manage inputs of the HCO to achieve outputs that are
its goals B) recruit members who understand the health services field C) set objectives and develop
policy to guide the organization in achieving its mission D) develop the operating plan and monitor
departmental performance.
Answer:
C
Question:
Internal members of the healthcare organization governing body: A) serve on an ad HCO basis and
are rarely voting members B) are kept to a minimum due to confidentiality concerns C) often
include the CEO, medical director and CFO D) often include the executive staff in planning and
information management.
Answer:
C
Question:
In assessing the advantages of using a focus group over a survey to evaluate a program, one could
say focus groups: A) are likely to use a larger sample size B) are more useful in designing
, improvements to a program C) are more precise in designing improvements to a program D) are
useful only when maintaining objectivity in NOT important.
Answer:
B
Question:
From a marketing point of view, the development of standards, clinical pathways, clinical
guidelines, and protocols can all be viewed as efforts to deal with whic unique aspect of service
delivery: A) inseparability B) intangibility C) heterogeneity (variation) D) perishability.
Answer:
C
Question:
What purpose to market plans fulfill for the HCO A) provide a business plan as a subset of the
marketing plan B) present general goals for the organization to attain in 3-5 yrs C) develop
promotion methods to be used in obtaining HCO objectives D) provide specific objectives for
utilization attainment the next fiscal year.
Answer:
D
Question:
Five functions of marketing are: A) identifying markets, promoting the HCO, recruiting providers,
managing external relationships, patient selection B) identifying markets, health promotion,
managing external relationships, patient section, attracting capable workers C) identifying markets,
promoting the HCO, managing external relationships, convincing patients to select the HCO,
attracting capable workers D) identifying markets, promoting the HCO, managing external
relationships, strategic planning, physician recruitment.
Answer:
C
PLUS
Question:
The principles of quality improvement require that executives change their management philosophy
from: A) finding fault with employees to finding problems with processes B) finding fault with
employees to involving them in the improvement of processes C) focusing on enhancing inspection
techniques to focusing on variance D) focusing on employee's roles to focusing on process
outcomes.
Answer:
A
Question:
What type of problem arises when an executive knowingly allows organization to continue in
double billing A) an ethical issues but may not be grounds for dismissal is policy is unclear B) an
actual conflict of interest even absent a direct economic benefit to executive C) an ethical problem
for the employee if the executive receives direct economic benefit D) an ethical problem if it clearly
violates state of federal law.
Answer:
B
Question:
Which of the following is a unit of measure commonly used to determine physicians' clinical
productivity A) RVU B) CMS C) IPO D) CPU.
Answer:
A
Question:
,Which of the following 3rd party reimbursement methods provides the largest incentive for the
provider to reduce costs A) charge-based B) cost-based C) prospective payment D) per diem.
Answer:
C
Question:
Statements of earnings, financial positions, changes in financial position and retained earnings are
required to be submitted yearly by all A) publicly owned HCOs B) privately owned HCOs C)
government owned HCOs D) faith-based owned HCOs.
Answer:
A
Question:
Which of the following is an example of a capital expenditure A) land purchased for resale B)
surgical equipment with a useful life of 6mo C) a building with a useful life os 20 yrs D) medical
supplies used in patient care.
Answer:
C
Question:
What is the correct order of stages of accomplishing org change A) identifying, planning,
implementing, evaluating B) planning, identifying, evaluating, implementation C) evaluation,
planning, implementation, identifying D) planning, evaluating, identifying, implementation.
Answer:
A
Question:
Boards make better decisions if they use information that is A) readily available on their website B)
generated from computer studies of departmental activity reports C) summarized in graphs D)
focused on measurable outcomes of service quality and economic vitality.
,Answer:
D
Question:
The central role of the HCO board includes all of the following except A) setting the strategic plan
and service values of the organization B) support for assessing changing market needs C) support in
managing important service programs or departments D) assuring the recruitment, hiring, support
and reward of the CEO.
Answer:
C
Question:
The first role of the governing body is to: A) manage inputs of the HCO to achieve outputs that are
its goals B) recruit members who understand the health services field C) set objectives and develop
policy to guide the organization in achieving its mission D) develop the operating plan and monitor
departmental performance.
Answer:
C
Question:
Internal members of the healthcare organization governing body: A) serve on an ad HCO basis and
are rarely voting members B) are kept to a minimum due to confidentiality concerns C) often
include the CEO, medical director and CFO D) often include the executive staff in planning and
information management.
Answer:
C
Question:
In assessing the advantages of using a focus group over a survey to evaluate a program, one could
say focus groups: A) are likely to use a larger sample size B) are more useful in designing
, improvements to a program C) are more precise in designing improvements to a program D) are
useful only when maintaining objectivity in NOT important.
Answer:
B
Question:
From a marketing point of view, the development of standards, clinical pathways, clinical
guidelines, and protocols can all be viewed as efforts to deal with whic unique aspect of service
delivery: A) inseparability B) intangibility C) heterogeneity (variation) D) perishability.
Answer:
C
Question:
What purpose to market plans fulfill for the HCO A) provide a business plan as a subset of the
marketing plan B) present general goals for the organization to attain in 3-5 yrs C) develop
promotion methods to be used in obtaining HCO objectives D) provide specific objectives for
utilization attainment the next fiscal year.
Answer:
D
Question:
Five functions of marketing are: A) identifying markets, promoting the HCO, recruiting providers,
managing external relationships, patient selection B) identifying markets, health promotion,
managing external relationships, patient section, attracting capable workers C) identifying markets,
promoting the HCO, managing external relationships, convincing patients to select the HCO,
attracting capable workers D) identifying markets, promoting the HCO, managing external
relationships, strategic planning, physician recruitment.
Answer:
C
