Management and Food Service Systems:
CDR EXAM-Graded A
The Strategic Management Process begins with analysis of:
a. Vision, Mission, Values and Objectives
b. Strategic Direction
c. Financial Status
d. Competency of Management Staff - ANSWER-a. Vision, Mission, Values and
Objectives
PDCA which stands for Plan-Do-Check-Act is a cycle model used in:
a. Coordinating process improvement efforts
b. Employee disciplinary procedures
c. Joint Commission compliance
d. Patient education for blood sugar self-monitoring - ANSWER-a. Coordinating process
improvement efforts
In a multiunit foodservice company, the responsibility for quality control may be vested
in a vice president who has authority over quality in all units. This is an example of:
a. Staff authority
b. Line authority
c. Functional authority
d. Process Quality Management - ANSWER-c. Functional authority
Rationale: Functional authority exists when an individual has limited authority over
specific segment of activities
Interviewing or surveying customers to determine if quality expectations have been met
is a management tool used to measure:
a. Efficiency
b. Effectiveness
c. Appropriateness
d. Adequacy - ANSWER-b. Effectiveness
Rationale: Effectiveness is selecting the right things to accomplish the goals, if
customers are satisfied, we have been effective. Efficiency reflects utilization of
resources, appropriate is adaptation and adequate correct amount
According to Hersey, Blanchard, and Johnson's leadership effectiveness model:
,a. There is no one best leadership style, instead the leader must be adaptable and
flexible
b. The leader must always be supportive by being friendly and showing concern for
subordinates
c. The leader must be achievement oriented by setting challenging goals
d. The leader must delegate to subordinates - ANSWER-a. There is no one best
leadership style, instead the leader must be adaptable and flexible
Select the correct order for the hierarchy of plans:
a. Policies, goals, procedures, methods
b. Objectives, policies, procedures, methods
c. Goals, methods, procedures, policies
d. Objectives, goals, policies, procedures - ANSWER-b. Objectives, policies,
procedures, methods
Rationale: Initial plans are the goals or objectives, they set the direction for managerial
planning. Policies are guideline actions. Procedures and methods define the steps for
implementation
The new organizational philosophy rejects the vertical hierarchy that been popular in
American companies, instead horizontal division of labor is used. A characteristic of this
approach is:
a. Eliminating departments
b. Expanding the levels of authority within the departments
c. All decisions are made using a team work
d. Managers and employees are being cross trained to handle multiple jobs - ANSWER-
d. Managers and employees are being cross trained to handle multiple jobs
Rationale: The ultimate goal of horizontal division of labor is to "flatten" the organization
in order to increase flexibility and to respond quicker to the customers. This is achieved
through cross-training
A statement which expresses in broad terms where the company wants to be in the
future. It is based on the company's values and identifies its purpose:
a. Mission statement
b. Vision statement
c. Strategic statement
d. Goals - ANSWER-b. Vision statement
The development of management principles designed to meet the needs of employees
utilizing compensation packages, retirement accounts, internal promotions, and
opportunities for socialization is credited to:
a. Mayo
b. Maslow
, c. Fayol
d. Follet - ANSWER-b. Maslow
You have been in management for 10 years. You have seen a change in the external
and internal environment of your organization. Employees are not responding like they
did when you started. Which of the approaches below would help you develop a new
leadership style?
a. Power is concentrated in the leader
b. The leader makes a decision; employees implement the decision
c. Recognize individuals for achievements
d. Distribute power throughout the team - ANSWER-d. Distribute power throughout the
team
Your work group has low productivity, poor attitude, dislike the supervisor, and
complains about the pay scales. Possible interventions that would improve productivity
are:
a. increasing pay and providing free meals
b. changing personnel policies and supervision
c. increasing pay and allowing employees to vent their frustration
d. enforce current discipline procedures for substandard work - ANSWER-b. changing
personnel policies and supervision
When setting goals for your work unit, it is recommended by experts in the field of
management, a goal should be big enough to inspire people and small enough to be
achieved. A goal should be:
a. specific and measurable
b. agreed to by the group during the planning stage
c. be supported by marketing and finance
d. specific, time-limited, and measurable - ANSWER-d. specific, time-limited, and
measurable
As a department director with managers reporting to you, you are responsible for:
a. goals and objectives
b. policies
c. procedures and methods
d. directing the department - ANSWER-b. policies
Rationale: Top management establishes goals and objectives, middle management
(department heads) establish policies, and first-line management establish procedures
and methods. Directing the department refers to the day-to-day operations which are
the responsibility of first-line managers
An employee who was normally very friendly and interested in the organization's softball
league is now keeping to himself and is concerned about the decreasing census of the
acute care beds. What could cause this change?
a. safety needs are now dominant instead of belonging and acceptance
CDR EXAM-Graded A
The Strategic Management Process begins with analysis of:
a. Vision, Mission, Values and Objectives
b. Strategic Direction
c. Financial Status
d. Competency of Management Staff - ANSWER-a. Vision, Mission, Values and
Objectives
PDCA which stands for Plan-Do-Check-Act is a cycle model used in:
a. Coordinating process improvement efforts
b. Employee disciplinary procedures
c. Joint Commission compliance
d. Patient education for blood sugar self-monitoring - ANSWER-a. Coordinating process
improvement efforts
In a multiunit foodservice company, the responsibility for quality control may be vested
in a vice president who has authority over quality in all units. This is an example of:
a. Staff authority
b. Line authority
c. Functional authority
d. Process Quality Management - ANSWER-c. Functional authority
Rationale: Functional authority exists when an individual has limited authority over
specific segment of activities
Interviewing or surveying customers to determine if quality expectations have been met
is a management tool used to measure:
a. Efficiency
b. Effectiveness
c. Appropriateness
d. Adequacy - ANSWER-b. Effectiveness
Rationale: Effectiveness is selecting the right things to accomplish the goals, if
customers are satisfied, we have been effective. Efficiency reflects utilization of
resources, appropriate is adaptation and adequate correct amount
According to Hersey, Blanchard, and Johnson's leadership effectiveness model:
,a. There is no one best leadership style, instead the leader must be adaptable and
flexible
b. The leader must always be supportive by being friendly and showing concern for
subordinates
c. The leader must be achievement oriented by setting challenging goals
d. The leader must delegate to subordinates - ANSWER-a. There is no one best
leadership style, instead the leader must be adaptable and flexible
Select the correct order for the hierarchy of plans:
a. Policies, goals, procedures, methods
b. Objectives, policies, procedures, methods
c. Goals, methods, procedures, policies
d. Objectives, goals, policies, procedures - ANSWER-b. Objectives, policies,
procedures, methods
Rationale: Initial plans are the goals or objectives, they set the direction for managerial
planning. Policies are guideline actions. Procedures and methods define the steps for
implementation
The new organizational philosophy rejects the vertical hierarchy that been popular in
American companies, instead horizontal division of labor is used. A characteristic of this
approach is:
a. Eliminating departments
b. Expanding the levels of authority within the departments
c. All decisions are made using a team work
d. Managers and employees are being cross trained to handle multiple jobs - ANSWER-
d. Managers and employees are being cross trained to handle multiple jobs
Rationale: The ultimate goal of horizontal division of labor is to "flatten" the organization
in order to increase flexibility and to respond quicker to the customers. This is achieved
through cross-training
A statement which expresses in broad terms where the company wants to be in the
future. It is based on the company's values and identifies its purpose:
a. Mission statement
b. Vision statement
c. Strategic statement
d. Goals - ANSWER-b. Vision statement
The development of management principles designed to meet the needs of employees
utilizing compensation packages, retirement accounts, internal promotions, and
opportunities for socialization is credited to:
a. Mayo
b. Maslow
, c. Fayol
d. Follet - ANSWER-b. Maslow
You have been in management for 10 years. You have seen a change in the external
and internal environment of your organization. Employees are not responding like they
did when you started. Which of the approaches below would help you develop a new
leadership style?
a. Power is concentrated in the leader
b. The leader makes a decision; employees implement the decision
c. Recognize individuals for achievements
d. Distribute power throughout the team - ANSWER-d. Distribute power throughout the
team
Your work group has low productivity, poor attitude, dislike the supervisor, and
complains about the pay scales. Possible interventions that would improve productivity
are:
a. increasing pay and providing free meals
b. changing personnel policies and supervision
c. increasing pay and allowing employees to vent their frustration
d. enforce current discipline procedures for substandard work - ANSWER-b. changing
personnel policies and supervision
When setting goals for your work unit, it is recommended by experts in the field of
management, a goal should be big enough to inspire people and small enough to be
achieved. A goal should be:
a. specific and measurable
b. agreed to by the group during the planning stage
c. be supported by marketing and finance
d. specific, time-limited, and measurable - ANSWER-d. specific, time-limited, and
measurable
As a department director with managers reporting to you, you are responsible for:
a. goals and objectives
b. policies
c. procedures and methods
d. directing the department - ANSWER-b. policies
Rationale: Top management establishes goals and objectives, middle management
(department heads) establish policies, and first-line management establish procedures
and methods. Directing the department refers to the day-to-day operations which are
the responsibility of first-line managers
An employee who was normally very friendly and interested in the organization's softball
league is now keeping to himself and is concerned about the decreasing census of the
acute care beds. What could cause this change?
a. safety needs are now dominant instead of belonging and acceptance
