WGU C201 BUSINESS ACUMEN ACTUAL
EXAM QUESTIONS AND CORRECT
ANSWERS COMPLETE STUDY GUIDE
●● Why does a line organization structure function most effectively in a
crisis situation?
Answer: It establishes a direct flow of authority
●● A company might divide itself into smaller groups that best match
the types of customers it serves. What is this an example of?
Answer: Departmentalization
●● Which primary driver does management use for an organization's
structure?
Answer: Achievement of company goals
●● Which step in the organizing process results in management
grouping work activities into units within the organization?
Answer: Departmentalization
●● A high-tech startup company is launching a marketing campaign for
its new social media portal by highlighting how the portal exceeds the
connectivity and collaboration capabilities of all other social media sites.
,Which type of competitive advantage is this company leveraging?
Answer: product
●● Which marketing strategy is devoted to maintaining continuous
bottom line prices rather than relying on short-term price-cutting tactics
such as cents-off coupons, rebates, and special sales?
Answer: Everyday Low Pricing
●● When would a pull promotional strategy enhance a competitive
advantage to market a product better than a push strategy?
Answer: When demand for the product is driven by the end user
●● Which marketing tool is often used to build effective relationship
marketing campaigns?
Answer: Affinity Programs
●● Which element of the promotional mix has the advantage of
messaging that can be tailored for each customer but the disadvantage of
a high cost per contact?
Answer: Personal Selling
●● What three factors should be addressed in a successful marketing
plan?
,Answer: Target Market, Sales Revenue Goals and Plan Implementation
Timeline
●● Which three characteristics are measured in demographic
segmentation?
Answer: Race & Ethnicity, Income and Household Size
●● In which three ways does business-buying behavior differ from
consumer-buying behavior?
Answer: A group or committee often makes decisions
Purchasers often invite selected providers to bid on a purchase
Buyers face organizational influences that affect their own preferences
●● Which three factors suggest a product should be marketed as a
specialty product?
Answer: Priced high
Purchased infrequently
Available from a small number of retail outlets
●● With which two types of products does a marketing strategy rely on
advertising more than personal selling?
Answer: Accessories to primary products
Consumable supplies
, ●● After years of marketing a body lotion, a cosmetics company begins
promoting the lotion as an insect repellent as well.In which three product
life cycle extension strategies did this company engage?
Answer: Adding new users, finding new uses for the product, increasing
frequency of use.
●● What are three qualities of strong brand equity?
Answer: Awareness, Loyalty and favorable images
●● A customer intends to purchase her favorite cereal. It is out of stock,
so she purchases an alternative brand of cereal instead.Which stage of
brand loyalty is this customer in?
Answer: brand preference
●● Which manufacturer distribution model is enhanced by the shipping
and tracking capabilities of a global package delivery service?
Answer: Direct
●● Which three tasks are key responsibilities of operations managers?
Answer: Planning the overall production process
Determining the best layout for the firm's facilities
Implementing the production plan
EXAM QUESTIONS AND CORRECT
ANSWERS COMPLETE STUDY GUIDE
●● Why does a line organization structure function most effectively in a
crisis situation?
Answer: It establishes a direct flow of authority
●● A company might divide itself into smaller groups that best match
the types of customers it serves. What is this an example of?
Answer: Departmentalization
●● Which primary driver does management use for an organization's
structure?
Answer: Achievement of company goals
●● Which step in the organizing process results in management
grouping work activities into units within the organization?
Answer: Departmentalization
●● A high-tech startup company is launching a marketing campaign for
its new social media portal by highlighting how the portal exceeds the
connectivity and collaboration capabilities of all other social media sites.
,Which type of competitive advantage is this company leveraging?
Answer: product
●● Which marketing strategy is devoted to maintaining continuous
bottom line prices rather than relying on short-term price-cutting tactics
such as cents-off coupons, rebates, and special sales?
Answer: Everyday Low Pricing
●● When would a pull promotional strategy enhance a competitive
advantage to market a product better than a push strategy?
Answer: When demand for the product is driven by the end user
●● Which marketing tool is often used to build effective relationship
marketing campaigns?
Answer: Affinity Programs
●● Which element of the promotional mix has the advantage of
messaging that can be tailored for each customer but the disadvantage of
a high cost per contact?
Answer: Personal Selling
●● What three factors should be addressed in a successful marketing
plan?
,Answer: Target Market, Sales Revenue Goals and Plan Implementation
Timeline
●● Which three characteristics are measured in demographic
segmentation?
Answer: Race & Ethnicity, Income and Household Size
●● In which three ways does business-buying behavior differ from
consumer-buying behavior?
Answer: A group or committee often makes decisions
Purchasers often invite selected providers to bid on a purchase
Buyers face organizational influences that affect their own preferences
●● Which three factors suggest a product should be marketed as a
specialty product?
Answer: Priced high
Purchased infrequently
Available from a small number of retail outlets
●● With which two types of products does a marketing strategy rely on
advertising more than personal selling?
Answer: Accessories to primary products
Consumable supplies
, ●● After years of marketing a body lotion, a cosmetics company begins
promoting the lotion as an insect repellent as well.In which three product
life cycle extension strategies did this company engage?
Answer: Adding new users, finding new uses for the product, increasing
frequency of use.
●● What are three qualities of strong brand equity?
Answer: Awareness, Loyalty and favorable images
●● A customer intends to purchase her favorite cereal. It is out of stock,
so she purchases an alternative brand of cereal instead.Which stage of
brand loyalty is this customer in?
Answer: brand preference
●● Which manufacturer distribution model is enhanced by the shipping
and tracking capabilities of a global package delivery service?
Answer: Direct
●● Which three tasks are key responsibilities of operations managers?
Answer: Planning the overall production process
Determining the best layout for the firm's facilities
Implementing the production plan
