ITEC 4023 ACTUAL EXAM PAPER 2026
QUESTIONS WITH ANSWERS GRADED A+
◍ The _____ principle states you miss 100% of the shots you never take.Jeter
Jordan Johnson Gretsky.
Answer: Gretsky
◍ T/F Managers need to focus only on the employees let go during downsizing
at their organization..
Answer: False
◍ The following are three types of change:.
Answer: Internal, external, technological
◍ Resistance to change can come in the form of:.
Answer: Implicit and deferred resistance
◍ T/F As a leader of an organization, you need to stay close to the action when
implementing a change..
Answer: True
◍ Teams are known to function cohesively with a size up to how many
members.
Answer: 12
◍ T/F Steps included in the change implementation model are develop a
picture, communicate, provide training, implement the change, and identify
hidden barriers.
Answer: False
◍ The following are parts of a change management system except.
Answer: budget committee
◍ Which of the following was not listed as a common form of a team?.
, Answer: Change team
◍ T/F Communicating means to simply pass on everything you learn to your
employees..
Answer: False
◍ Steps included in the change implementation model are develop a picture,
communicate, provide training, implement change and:.
Answer: Monitor and Adjust
◍ Pride, feeling good about a job well done and personal achievement are
examples of what type of awards?Intrinsic Extrinsic None of the above All
of the above.
Answer: Intrinsic
◍ Popular NOS include:.
Answer: Unix, Avaya, Windows Server
◍ From the powerpoint, an inhibitor of communication is called.
Answer: Noise
◍ T/F An effective Performance Appraisal can be developed even without a
well written job description.
Answer: False
◍ T/F Scanners, receiving points, deliberative groups and executive committee
are components of a change-management system?.
Answer: True
◍ T/F In the United States, workers earn more vacation days that our
counterparts across the industrialized work..
Answer: False
◍ Which of the following steps should a supervisor utilize when they confront
a dilemma?Apply the various guidelines for determining what is ethical
Select one of the three basic approaches to handling ethical questions
Proceed in accordance with the approach selected and proceed with
consistency All of the above.
, Answer: Apply the various guidelines for determining what is ethical, Select
one of the three basic approaches to handling ethical questions, Proceed in
accordance with the approach selected and proceed with consistency (All of
the above)
◍ Items to communicate when calling meetings include:
A. The objective
B. Items to be discussed
C. Expected duration
D. All of the above.
Answer: D. All of the above
◍ A supervisor should avoid the _____ when implementing a solution to a
problem.Supervisor trap Supervisor problem Ownership trap Ownership
problem.
Answer: Ownership trap
◍ Failing to request or consider input from people in the know is consider
what type of decision making mistake?
A. Frame of Reference
B. Garbage In C Take the good with the bad
D. Ego.
Answer: D. Ego
◍ Effective Communication.
Answer: Effective communication occurs ONLY when the information that
is received and understood is acted on in a desired manner
◍ putting software on a digital device, or adding hardware compontents and
drivers to a digitial device is called.
Answer: installing
◍ This style is also called results-based or objective-based
leadershipAutocratic Leadership Democratic Leadership Goal-oriented
Leadership Situational Leadership.
Answer: Goal-oriented Leadership
QUESTIONS WITH ANSWERS GRADED A+
◍ The _____ principle states you miss 100% of the shots you never take.Jeter
Jordan Johnson Gretsky.
Answer: Gretsky
◍ T/F Managers need to focus only on the employees let go during downsizing
at their organization..
Answer: False
◍ The following are three types of change:.
Answer: Internal, external, technological
◍ Resistance to change can come in the form of:.
Answer: Implicit and deferred resistance
◍ T/F As a leader of an organization, you need to stay close to the action when
implementing a change..
Answer: True
◍ Teams are known to function cohesively with a size up to how many
members.
Answer: 12
◍ T/F Steps included in the change implementation model are develop a
picture, communicate, provide training, implement the change, and identify
hidden barriers.
Answer: False
◍ The following are parts of a change management system except.
Answer: budget committee
◍ Which of the following was not listed as a common form of a team?.
, Answer: Change team
◍ T/F Communicating means to simply pass on everything you learn to your
employees..
Answer: False
◍ Steps included in the change implementation model are develop a picture,
communicate, provide training, implement change and:.
Answer: Monitor and Adjust
◍ Pride, feeling good about a job well done and personal achievement are
examples of what type of awards?Intrinsic Extrinsic None of the above All
of the above.
Answer: Intrinsic
◍ Popular NOS include:.
Answer: Unix, Avaya, Windows Server
◍ From the powerpoint, an inhibitor of communication is called.
Answer: Noise
◍ T/F An effective Performance Appraisal can be developed even without a
well written job description.
Answer: False
◍ T/F Scanners, receiving points, deliberative groups and executive committee
are components of a change-management system?.
Answer: True
◍ T/F In the United States, workers earn more vacation days that our
counterparts across the industrialized work..
Answer: False
◍ Which of the following steps should a supervisor utilize when they confront
a dilemma?Apply the various guidelines for determining what is ethical
Select one of the three basic approaches to handling ethical questions
Proceed in accordance with the approach selected and proceed with
consistency All of the above.
, Answer: Apply the various guidelines for determining what is ethical, Select
one of the three basic approaches to handling ethical questions, Proceed in
accordance with the approach selected and proceed with consistency (All of
the above)
◍ Items to communicate when calling meetings include:
A. The objective
B. Items to be discussed
C. Expected duration
D. All of the above.
Answer: D. All of the above
◍ A supervisor should avoid the _____ when implementing a solution to a
problem.Supervisor trap Supervisor problem Ownership trap Ownership
problem.
Answer: Ownership trap
◍ Failing to request or consider input from people in the know is consider
what type of decision making mistake?
A. Frame of Reference
B. Garbage In C Take the good with the bad
D. Ego.
Answer: D. Ego
◍ Effective Communication.
Answer: Effective communication occurs ONLY when the information that
is received and understood is acted on in a desired manner
◍ putting software on a digital device, or adding hardware compontents and
drivers to a digitial device is called.
Answer: installing
◍ This style is also called results-based or objective-based
leadershipAutocratic Leadership Democratic Leadership Goal-oriented
Leadership Situational Leadership.
Answer: Goal-oriented Leadership
