HFT 2254 || TOP GRADE ASSURED.
Chase just accepted a job in a hotel. During the interview he was told that they were looking for
candidates that are multi-skilled and have the ability to perform a variety of different tasks.
Chase is most likely working at what type of property? correct answers Smaller limited-service
hotels
The process of supervising staff members in the workplace is called Controlling. correct answers
False
One owner can be a franchisee for more than one hotel Brand/Flag Hotel corporation (e.g.,
Hilton, Marriott)? correct answers true
Hubert is the GM of a mid-size hotel in Tampa. He receives a phone call from the local mayor's
office asking if he would be able to assist in a small gathering for board members from the
National Football League, in charge of Super Bowl location selection (a mega-event brining
hundreds of people to the Tampa area).
True or False: Hubert should decline the offer as it would not bring immediate profit to the
property. correct answers false
Who is responsible for assigning Quality Assurance (QA) scores to a franchised hotel? correct
answers The hotel's brand managers
Advantages of a general manager reports directly to the hotel's owner include: direct access,
clear lines of authority, and lack of owner experience in hotel operating methods. correct answers
False
Jack has a group of 20 checking into his property in two days. As he runs through his reports he
realizes that he needs to make an adjustment to the "comp rooms report". In this instance "comp"
means the same thing as correct answers Both A and C are correct
,In order to be effective, the GM should possess all the highly technical skills required to directly
manage each hotel department correct answers False
Managers can only learn by doing correct answers False
In the United States, what is the name of the federal agency that can help potential hotel owners
finance the purchase of a lodging property? correct answers SBA
Actions designed to bring together and arrange the resources of a group to help it achieve its
goals is referred to as Directing; correct answers false
Which term refers to an individual who serves others as a personal teacher? correct answers
mentor
Which of the following is an example of a management principle? correct answers The good of
the organization takes precedence over that of any individual organization member.
Long-range goals are normally longer than one year but no more than two years. correct answers
False
The process of supervising staff members in the workplace is known as organizing correct
answers false
In an Organization Chart for a small (75 - 100 rooms) limited service hotel, (generally) there is
no Food and Beverage Manager or Human Resources Manager. correct answers true
A general manager's duties include all except correct answers Food and Beverage selection
Wendy is a front office manager. She is upbeat, optimistic, and displays positive personal and
professional characteristics. She could be described as a: correct answers role model
, In order to be effective, the GM should possess all the highly technical skills required to directly
manage each hotel department. correct answers false
Goals that are to be achieved in less than one year are normally referred to as correct answers
Short term goals
Match the management function with its definition correct answers Planning-Considering the
future and establishing goals for an organization
Organizing-Bringing together and arranging the resources of a group to help it achieve its goals
Directing- supervising staff members in the workplace Controlling-Comparing actual results to
planned results and taking corrective action as needed
What is another industry term commonly used to identify entry-level workers? correct answers
Hourly workers
What would be the most likely action of a general manager interested in employing a
participative management style? correct answers Asking for employee input in decision making
Which activity is not the responsibility of an effective listener? correct answers Controlling what
the speaker is saying
What is the industry term used to describe a carefully planned series of corrective actions, each
increasing in severity and designed to encourage employees to follow established work rules?
correct answers Progressive discipline
Who is the person best qualified to make final decisions regarding the selection of new
employees? correct answers The manager of the department in which the employee will work
Which of the following leadership styles is likely the best one to use in an emergency situation
such as a fire or bomb threat? correct answers Autocratic
Chase just accepted a job in a hotel. During the interview he was told that they were looking for
candidates that are multi-skilled and have the ability to perform a variety of different tasks.
Chase is most likely working at what type of property? correct answers Smaller limited-service
hotels
The process of supervising staff members in the workplace is called Controlling. correct answers
False
One owner can be a franchisee for more than one hotel Brand/Flag Hotel corporation (e.g.,
Hilton, Marriott)? correct answers true
Hubert is the GM of a mid-size hotel in Tampa. He receives a phone call from the local mayor's
office asking if he would be able to assist in a small gathering for board members from the
National Football League, in charge of Super Bowl location selection (a mega-event brining
hundreds of people to the Tampa area).
True or False: Hubert should decline the offer as it would not bring immediate profit to the
property. correct answers false
Who is responsible for assigning Quality Assurance (QA) scores to a franchised hotel? correct
answers The hotel's brand managers
Advantages of a general manager reports directly to the hotel's owner include: direct access,
clear lines of authority, and lack of owner experience in hotel operating methods. correct answers
False
Jack has a group of 20 checking into his property in two days. As he runs through his reports he
realizes that he needs to make an adjustment to the "comp rooms report". In this instance "comp"
means the same thing as correct answers Both A and C are correct
,In order to be effective, the GM should possess all the highly technical skills required to directly
manage each hotel department correct answers False
Managers can only learn by doing correct answers False
In the United States, what is the name of the federal agency that can help potential hotel owners
finance the purchase of a lodging property? correct answers SBA
Actions designed to bring together and arrange the resources of a group to help it achieve its
goals is referred to as Directing; correct answers false
Which term refers to an individual who serves others as a personal teacher? correct answers
mentor
Which of the following is an example of a management principle? correct answers The good of
the organization takes precedence over that of any individual organization member.
Long-range goals are normally longer than one year but no more than two years. correct answers
False
The process of supervising staff members in the workplace is known as organizing correct
answers false
In an Organization Chart for a small (75 - 100 rooms) limited service hotel, (generally) there is
no Food and Beverage Manager or Human Resources Manager. correct answers true
A general manager's duties include all except correct answers Food and Beverage selection
Wendy is a front office manager. She is upbeat, optimistic, and displays positive personal and
professional characteristics. She could be described as a: correct answers role model
, In order to be effective, the GM should possess all the highly technical skills required to directly
manage each hotel department. correct answers false
Goals that are to be achieved in less than one year are normally referred to as correct answers
Short term goals
Match the management function with its definition correct answers Planning-Considering the
future and establishing goals for an organization
Organizing-Bringing together and arranging the resources of a group to help it achieve its goals
Directing- supervising staff members in the workplace Controlling-Comparing actual results to
planned results and taking corrective action as needed
What is another industry term commonly used to identify entry-level workers? correct answers
Hourly workers
What would be the most likely action of a general manager interested in employing a
participative management style? correct answers Asking for employee input in decision making
Which activity is not the responsibility of an effective listener? correct answers Controlling what
the speaker is saying
What is the industry term used to describe a carefully planned series of corrective actions, each
increasing in severity and designed to encourage employees to follow established work rules?
correct answers Progressive discipline
Who is the person best qualified to make final decisions regarding the selection of new
employees? correct answers The manager of the department in which the employee will work
Which of the following leadership styles is likely the best one to use in an emergency situation
such as a fire or bomb threat? correct answers Autocratic
